Question about HP Compaq Presario V2000 Notebook

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My HP Compaq Presario V2000 says: this computer is in use and has been locked; only PC #.../Marie D (guest) or an administrator can unlock this computer. Links follow for user name and password. I don't know how to unlock it and even how it's been locked. My cursor doesn't move and I can't do anything...please help. Marie

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Sorry, Marie, didn't quite get the whole problem. Try a reboot. If that doesn't work, try safe mode. You get to safe mode by rebooting, then when the Mfg splash screen comes up (ie HP/Compaq/Presario) hit F8 until you get the dos menu. The DOS menu is a black screen with about 8 options or so. Use your arrow keys to highlight Safe Mode. Again try to get the Administrator account open by choosing that account and then just hitting enter. If you get in, open the Control Panel, then the User Accounts. Then either change the logon procedure using options or remove the password from the user account you're having problems with. If you can't get this far, you probably have a virus and should submit your computer to a professional for backup and recovery of the hard drive.

Posted on Dec 30, 2008

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» Compaq Presario V2000 CTO Notebook PC
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Good luck to you!

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Nic

Jan 30, 2009 | HP Compaq Presario V2000 Notebook

1 Answer

I have an HP Compaq Presario V2000 and I've been locked out.


You might get in using "Safe Mode" and going throught the Administrator account. If you have no password on that one (most people don't) then all you need to do is hit enter. If you have the same account listed on your Welcome page try it there first. If not Google password recovery. There are some free password recovery programs online that could help. Only other choice is to have your documents backed up by pulling the HDD then do a full recovery using the recovery partition or CD.

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