Question about Olympus DS-4000 Digital Voice Recorder
Client has used this recorder, with the same memory card, for about 2 years. She dictated about 20 reports on it and then all of a sudden it says Memory Error. We can't get it to play any reports, download, or anything. The only solution I have been able to find is that the wrong kind of card has been inserted, and to insert a correct card, but she has been using this same card all along. I can certainly format the card, but I don't want to lose the 20 dictations on there. This happened to another client once before, but the only way we could resolve it was to format her disk, and she lost 9 dictations. Can you help?
I had several cases lke this with clients. One of the dictations is corrupted. It's the "one" here that matters. When you connect the DS-4000 to a PC, it appears in your "My Computer" as a Removable Drive. Browse this drive, and you will find the dictations in one of the folders (A, B, C etc...) or they might be scattered between folder depending on how your user records.
Try to copy dictation manually from that drive to the matching folders on the PC (by default My Documents-->DSSPlayer-->Messages-->FolderA, FolderB..., although you might have changed that).
At some stage one of the dictation files will refuse to copy/paste: that's the corrupted one; however should should be able to save the others. Once you have salvaged all but one dictation, you can do a format of the card. In fact, I suggest you chage the card, as corruption is usually a sign of worst things to come...
Using this procedure, at least only one dictation will need re-dictated.
I hope this helps.
Posted on Jun 11, 2009
1. Turn Handheld to the off position.
2. Unplug the all cables regarding Handheld (either usb and power supply for dock or just usb)
3. Plug the cables back in. Remove memory card from Handheld.
4. Re-Dock Handheld device.
5. Turn on the Handheld
6. Wait until the computer recognizes the Handheld (as seen in "My Computer" as a "Devices with Removable Storage)
7. Place the memory card back in the Handheld.
8. Open Tranriter.DockIt and the Handheld should recognize the Dr. and upload any jobs. If the jobs do not upload save them to your computer.
Posted on Nov 23, 2010
There may be something wrong with the memory card itself, but i'm not entirely sure. if you know someone with another recorder like yours, ask them if you can put the memory card in their's for a second and if it works. if it does, the problems in your recorder itself. thanks,
Posted on Dec 31, 2008
I had this problem as well. I was unable to read anything on the digital voice recorder, but I took out the memory card and put it in my camera (which also happens to be an inexpensive Olympus product) and was able to download the DSS file from the camera to my computer (both MAC and PC), and, then, when I returned the memory card to my Olympus Digital Voice Recorder (DS-4000), the memory card was readable again! So, I did not end up losing anything...
Posted on Oct 16, 2009
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Posted on Jan 02, 2017
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