Client has used this recorder, with the same memory card, for about 2 years. She dictated about 20 reports on it and then all of a sudden it says Memory Error. We can't get it to play any reports, download, or anything. The only solution I have been able to find is that the wrong kind of card has been inserted, and to insert a correct card, but she has been using this same card all along. I can certainly format the card, but I don't want to lose the 20 dictations on there. This happened to another client once before, but the only way we could resolve it was to format her disk, and she lost 9 dictations. Can you help?
I had several cases lke this with clients. One of the dictations is corrupted. It's the "one" here that matters. When you connect the DS-4000 to a PC, it appears in your "My Computer" as a Removable Drive. Browse this drive, and you will find the dictations in one of the folders (A, B, C etc...) or they might be scattered between folder depending on how your user records.
Try to copy dictation manually from that drive to the matching folders on the PC (by default My Documents-->DSSPlayer-->Messages-->FolderA, FolderB..., although you might have changed that).
At some stage one of the dictation files will refuse to copy/paste: that's the corrupted one; however should should be able to save the others. Once you have salvaged all but one dictation, you can do a format of the card. In fact, I suggest you chage the card, as corruption is usually a sign of worst things to come...
Using this procedure, at least only one dictation will need re-dictated.
1. Turn Handheld to the off position. 2. Unplug the all cables regarding Handheld (either usb and power supply for dock or just usb) 3. Plug the cables back in. Remove memory card from Handheld. 4. Re-Dock Handheld device. 5. Turn on the Handheld 6. Wait until the computer recognizes the Handheld (as seen in "My Computer" as a "Devices with Removable Storage) 7. Place the memory card back in the Handheld. 8. Open Tranriter.DockIt and the Handheld should recognize the Dr. and upload any jobs. If the jobs do not upload save them to your computer.
There may be something wrong with the memory card itself, but i'm not entirely sure. if you know someone with another recorder like yours, ask them if you can put the memory card in their's for a second and if it works. if it does, the problems in your recorder itself. thanks,
I had this problem as well. I was unable to read anything on the digital voice recorder, but I took out the memory card and put it in my camera (which also happens to be an inexpensive Olympus product) and was able to download the DSS file from the camera to my computer (both MAC and PC), and, then, when I returned the memory card to my Olympus Digital Voice Recorder (DS-4000), the memory card was readable again! So, I did not end up losing anything...
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If you're encountering a memory error, it is often caused by the battery pack. Battery packs included with the DS-4000 are rechargeable battery packs. This problem is likely to happen on the DS-4000 when a NEW battery pack is being used. The battery pack out of the box does not hold enough charge to power up the recorder through its initial start-up procedure.
1. Please turn off the recorder.
2. Remove the battery pack and memory card for 20 seconds.
3. Install the memory card in the card slot.
4. Install new AAA batteries before you turn ON the DS-4000.
5. Your battery pack may also not be fully charged. All new battery packs must be fully charged from 2.5 to 3 hours before first time use.
6. For the first week to 10 days of use, it is recommended to recharge the battery pack as often as possible. This will exercise it and improve its charge-hold capacity.
I suspect you are using a SD memory card. This issue exists with low quality memory cards. A firmware update is available that will resolve the problem. however the firmware update in the software is not active. You will need to get the update from an authorized dealer.
First things first: DO NOT take any more dictations with the recorder that you want to recover files from in case you may quite possibly ruin your chances of voice memo file recovery.
Then connect your recorder to a PC with a recovery program installed. Photo Recovery Software (also recover Voice memos, audio and video files) is right what you need to use if you are running Windows. If you are Mac OS X users, turn to Data Recovery for Mac.
But you should remember - the more you use your recorder, the less likely you may be able to recover the deleted files back! So STOP using the device ASAP. Hope my answer is helpful to you. Best regards!
Resetting the Recorder (CLEAR)
This function resets the current time and other settings to their initial
status. It is useful if you are having problems with the recorder, or if you
want to erase the entire memory of the recorder.
1 Hold the STOP button, and hold the ERASE button for 3
seconds or longer.
2 Press the FF or REW button to select the “YES”.
3 Press the PLAY button.
Unfortunately with this device the VN-2100PC it is not possible to rewind and overwrite any dictations that were done. Each time the record button is pressed and then the stop button is pressed it will create a new file. They may want to look for a DS-2300 or a DS-2400 recorder as these devices have the ability to rewind and allow you to dictate over previously recorded information in the same file. There is a button on these devices called "New" that allows you to stay within the same file until you press New to start the next audio file.
You should setup 2 different work types. Have the dictator select the work type prior to dictating the job. The higher priority work type should be sorted higher up in the pool script for Enterprise Express. If this is a Straight Talk, simply have the dictator select work type 2 (priority) and that job will come to you first. If you need help setting up a pool or a pool script please contact timtrent at hotmail dot com.
I would suggest the XD card is corrupt. You may be able to copy the recording off the machine by copy and paste in windows explorer. If not then they are lost. Data recovery will not work very as the files are recorded in dss format.