Question about Sanyo EM-G2585W Microwave Oven

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Door is jammed

Hello, I have a microwave "Cascade" make which is very similar to the Sanyo model EM-G2585W.The face of my microwave is almost the same as the Sanyo. I put a plate in the microwave,shut the door and started operating it.When the warm up of the food finished I tried to open the door,but it wouldnt open.The appliance still works perfectly,but the door doesnt open.If I move the oven with the food inside,the soup will spill all over the oven. What can I do?I emailed the distributor,described this problem,but so far no reply...Very disappointing customer service... Can somebody help me please? Thank you for your time to read my problem and provide a solution to it.

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Re: door is jammed

It's likely that the door open lever is broken. It is located behind the control panel, right behind and in contact with the door open button. With power unplugged, you or a friend can remove the screws in the outer wrapper, then lieft up and back to remove it. You can see then the door open button / lever area and you should be able to figure out where to push with a dull knife to pop the door open. Then you can see about getting replacement parts. If your unit has a model tag, it may have company contact information, or you can contact the place you got it (phone is best) to see if you can get parts at all. This info may or may not be correct: "Cascade's head office is located on Auckland's North Harbour" 15 Ra Ora Drive East Tamaki Auckland PO BOX 58960 Greenmount Auckland (09) 2739136 Fax: (09) 2739137 Good luck.

Posted on May 03, 2007

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