Question about SanDisk Sansa e250 MP3 Player

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My e250 will not sync with Rhapsody and I believe it is a windowns drm issues on the device

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This player IS DRM-Compatible, but DRM-protected files almost invariably cause problems at some point. Unplug the Sansa, Uninstall all the Sansa software, and reinstall the software. Replug the Sansa. See if Rhapsody will now recognize it. Try synchronizing.

There is a workaround, but it is illegal - you can get a DRM stripper, and then just use Windows Media Player to transfer the now-DRM-free songs.

-Tha Mp3 Doctor

Posted on Jan 01, 2009

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It will play for about three days then it says DRM license not avaliable it has done this twice


If you don't have DRM license for your music, it's because you haven't synced your player with the program on your computer in a while.
DRM is on your music because you most likely use a subscription service such as Napster or Rhapsody for your music.
Just plug your player into your computer and sync your device for the DRM license to refresh.

Mar 12, 2011 | SanDisk Sansa Fuse MP3 Player

1 Answer

Everytrime I try to use the drag and drop method to manually import music, it says there has been a sync error, and the music isn't transfered. Help!


It seems that the songs are DRM protected. If the songs are DRM (Digital Rights Management) protected, please use Rhapsody to transfer them. You can refer to this link:
www.rhapsody.com/mac_faq

If they are not protected, then use Windows media player 11 to transfer music. Here is a link:
www.microsoft.com/windows/windowsmedia/knowledgecenter/howto/mp11/sync.aspx

Hope this helps.

Feb 09, 2011 | Philips GoGear Flash MP3 Player

3 Answers

Drm license not available when i was trying to listen to my mp3 it wont let me listen to any type of song.


You need to plug your mp3 into the computer you downloaded your music from to sync it up. Go to that website and if you dont get a pop up asking if you want to sync your device. You should do this at least once a week.

Jul 12, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer

HOW CAN I SYNC MUSIC TO MY SANSA E250..?


To sync music you have to first open the Rhapsody music player (If you don't have Rhapsody you have to download it fom the Sansa disk or you cannot add music). From there you can drag the songs you want from your library onto the icon in the list on the left that says "Sansa e250". On that screen there is a bar at the bottom that tells you how much space is left on your Sansa.

Hope this helps!

Jun 05, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

How do i synchronize my subscribtion


Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License 
 

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 

For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK

Windows Vista: 
1. Double-click Computer
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users
2. Right-click the DRM folder and select Rename
3. Rename this as OLDDRM
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player

Jan 30, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Insignia NS-8V24 Rhapsody problem


burn the music you PAID for to a cd then rip it back to the system and use Windows Media Player 11 to sync the files to the device (only works if you have a burn feature in rhapsody)

Windows Media Player will see it all the time and is more compatible then Rhapsody with the device

Aug 20, 2008 | Insignia NS-DV2G MP3 Player

1 Answer

Sansa e250 sync and rhapsody -- ugh


the Walmart songs should be usable, but the old Rhapsody songs will have to be reloaded, or your Rhapsody sub will have to be renewed.

Dec 12, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

E250 mp3


The "please sync" error means you need to connect to Rhapsody and sign-in. It will update your licenses so you can play the music.

If thats not working, your account is expired, or Rhapsody needs to check your account.

Rhapsody Support (866)597-5505





Best of Luck.

Oct 14, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Obtaining device certificate


It may be that you have to update your DRM component licenses on your PC. http://home.real.com/product/help/chandler/en/TS_error_Authorize,_License,_DRM_Rights.htm or, your Helix components may be damaged, or corrupt. http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6203 If either of those dont work. You should format the player to delete everything and re-transfer them to your device. If that doesnt resolve it, you might have to contact Rhapsody. Rhapsody Technical Support 866-597-5507 Best of Luck.

Sep 16, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

Wont upload music onto device!


hey, the same thing just started happening to mine. Let me know if u find a solution.

Jan 17, 2007 | SanDisk Sansa e250 MP3 Player

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