Question about Novatel Art Explosion Scrapbook Factory Deluxe 4 Full Version for PC (SJWTNRS)

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I cannot load Scrapbook Factory 4.0

I have a new Toshiba Laptop with lots of memory so that isn't the problem.

However, even though the box says 'Vista compatible' the program will not load. I get a 'cannot find files' message or it just stops loading. Then the computer locks up.

Calling the manufacturer gets me no where. They said "look on the side of the box and see if this is Vista compatible" and when I did and it clearly states on the box it is compatible the tech says "It can't say that"!

So then I call Toshiba, a long distance call which is not free to owners, I get an assurance that if it says Vista Compatible it is indeed compatible.

I have followed all their instructions, disabling my fire wall ...everything possible and the friggin' thing still won't load.

Oh yeah, to add insult to injury the idiots at Toshiba said that we are on the cutting edge with 64 bit technology but it will take some time for the software people to catch up.

Like this makes it okay. So I've got a top notch computer but can't load any of the programs I want to use????

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  • lsdcd1 Jan 08, 2009

    I bought two different scrapbook programs. One was cheap and indeed it was a 32 bit. So I took it back; paid $49.95 for a much better program.



    Interestingly both programs said Vista Certified on their boxes1



    Anyway, the second program also wouldn't load and I called the company. Talked to two people who simply did not know what they were talking about (not unusual).



    The 2nd person said look on the box and see if it says Vista Certified. I said it did and so the person said 'that's not possible'.



    I said 'I'm looking at the box and I'm reading you what it said".



    Again the person said 'not possible'.



    By the way, this is 64 bit.



    Obviously the program creator is full of ...well, I'll just say bad information.



    I took this program back; decided I could live without it. Got a cash refund from Best Buy. They don't like to do that, but insisted on it. The program can be returned to the manufacturer but why should I have to go through that?

  • floridiana Jan 23, 2009

    I also am having problems loading the Scrapbook Factory software. I purchased one and spent an hour with a Dell tech online and Dell said the CD was defective. I exchanged for another Scrapbook Factory CD and I am having the same problem. I also bought Photoshop Elements 7 and had no problem with that software.

    I also am trying to download this to a brand new Dell XPS M1330 with Windows Vista Ultima. The box also states Windows XP or Vista for the requirements.Does anyone have a solution to this problem or a suggestion for a different brand of software ?

  • peanuts1229 Feb 10, 2009

    I spoke with Nova today on the phone, the makers of Scrapbook Deluxe. It is NOT Vista 64 bit certified and they will not have one until maybe Fall of 2009. I can't find a scrapbook program that is and had 50 sheets to print off as I can an Windows XP prioro to that.

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It may be vista compatable but it may only be 32 bit compatable not 64 bit. Not sure but that may be your problem.

Posted on Jan 08, 2009

  • Richard Meyer
    Richard Meyer Jan 08, 2009

    I understand I had problems with vista and third party software when vista first came out. I am not sure but Creative Memories makes pretty good software for scrapbooking. You can download it for free from a consultants website my wife is a consultant you can try her site out if you like www.mycmsite.com/rmeyer. Understand the free software is limited and you can purchase the upgrade for I think $60. But try the free stuff and see if it works, then do the upgrade if you like it.

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