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I get this message while attempting a video call with my granddaughter. She and I are both using the Logitech QuickCam Chat...Same version, bought at the same time.... The Video Call failed because Kellee is using a version of Messenger that does not support this feature. How do I fix this?

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  • rutl624 Dec 30, 2008

    thank you - that is what I have figured out at this point and hope I can walk an 11 year old through the process!



    Thanks again!!

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  • 413 Answers

She needs to update or downgrade her version of messenger. Whatever version you are running that the camera does work on.

Posted on Dec 30, 2008

  • Dan rogers
    Dan rogers Dec 30, 2008

    it shouldn't be too hard once the file is downloaded the on screen instructions should do just fine.



    Or you can find the link for the download and e-mail it to her so she won't have to pick out the right one online

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Which cameras are compatible with MSN 6.0?
Below is a list of cameras that are compatible with MSN 6.0:
ClickSmart™ 820
ClickSmart™ 420
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