Question about Creative Labs Zen Neeon MP3 Player

2 Answers

My creative zen neeon 2 (4GB) isn't turning ON

I bought creative zen neeon 2 in the month of february( Just 2 months old). I connected it to my laptop and forgot to remove for one fullday (24 hours). After disconnecting from laptop it is not turning ON. Please suggest me the solution if anybody faced similar problem.

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  • ptizwazo Nov 26, 2007

    yes....jst today. i left my zen connected to the pc, i was transfering a video clip this morning. But compared to you, it turned on alright but as i was wathing ghe clip a few hours later it jst gone dead, the power is still on can see the blue light on, the screen shows nothing though. its been like a few weeks since i bought the zen 4gb the latest one, from amazon, home very concerned.



2 Answers

Reset your player, then the player will work fine! To reset your player, push the end of thin object into the "RESET" button.

Posted on Jun 08, 2007


Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

Posted on May 10, 2007


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Posted on Jan 02, 2017

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After i format my Creative Zen Neeon

After i format my 'Creative Zen Neeon', the program file seem to have been erased and i cant play songss with it anymore.HOW? help me! anyone can send me information and the program files for the MP3?

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Stuck on the logo zen neeon 2

remove music and reformat then put music again

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Zen Neeon 5 "No Music" displayed

your neeon may have some virus.. go creative shop and troubleshoot.. i did that n it worked.. but now it hanged.. kaysiao areadi..

Nov 02, 2008 | Creative Labs Zen Neeon MP3 Player

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Zen neeon lock switch doesn't work

Zen neeon, lock switch doesn't work. When I turn it on it shows a "PLAYER LOCKED" icon for a short time and then turns off.

Aug 30, 2008 | Creative Labs Zen Neeon MP3 Player

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Zen Neeon Frozen - USB Display

we have the same problem

but there is 1 way to solve it

wait for the battery to drain and charge it

hope it helps you : )

Jun 01, 2008 | Creative Labs Zen Neeon MP3 Player

1 Answer

Free Installation cd download for CREATIVE ZEN NEEON 2

here are the links.....
1st link,....
2nd link....

if his doesnt work for the device you have....try searching for the absolute name....

Feb 12, 2008 | Creative Labs ZEN Neeon 2 MP3 Player

1 Answer

My Computer Won't Read It!!!

These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...


To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

Sep 26, 2007 | Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

Neeon Dead!

Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Mar 26, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

Unable to clear non music files from mp3?

I'm a bit confused by your description, but you ARE talking about non music files... Is it possible at all that you deleted system files from your player? If so it really wouldn't respond. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Another thing to try is recovering you system files through a firware upgrade/install. I'm not sure it will work, but would you mind being a guinea pig? let us know how it turned out. Good luck

Jun 26, 2006 | Creative Labs Zen Neeon MP3 Player

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