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We have an Elo Touch monitor that the MSR card reader is not working, yet all of the other functions on this monitor are working. The hardware is working with Quickbooks for credit card processing.

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This might be too obvious but 1st I would check connections, then the software itself. If things all of the sudden quit working correctly but were previously, chances are an operating system change or update corrupted or deleted a necessary file for the reader to communicate with your computer properly.
Here is a link to a manual, verify it's applicable to your reader.

Let me know if this helps

Posted on Dec 31, 2008


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I hope this helps, if so please rate our solution.

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