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Wow, I didn't realize so many people were having the same problem I was having. First try re-installing the firmware for it. Since your computer won't recognize it you will need to download the software, then you will have 2 boxes pop up. One is the install instructions and the other is the actual program install. You will have to hold down the play button on your player while you plug it into the computer. DO NOT RELEASE THE BUTTON UNTIL THE PROGRAM SAYS "INITIALIZING".
It should work fine once you do this. I spent 3 hours going through RCA's website before I came across this step.
it does not seems to charge / or turn ON either from the computer or when plugged to an electrical outlet to the wall. Red light is still ON after the whole night . What's wrong ?? Can you please HELP - CODY STELLER MINE IS A 4 GIGA BITE MP4 PLEASE HELP ONLY