Question about Xerox WorkCentre Pro 416 All-In-One Laser Printer

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Can't get the old drum to come out of the copier. It seems as if it is caught up on something. I have a workcentre pro 416

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  • tek_dejr Dec 31, 2008

    Thank you for you help it worked perfectly.

  • Anonymous Jan 23, 2009

    i CAN'T GET THE DRUM OUT IT FELS LIKE IT IS HUNG ON SOMETHING

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  • 2,072 Answers

When you open the right side door, look toward the back, about 4 inches above the drum. You will see a pin about 1.8th of an inch in diameter. It is spring loaded but is most likely stuck in. Just pull it out gently and it should slide out, releasing the drum shutter, that should allow you to remove the drum wheh you depress the handle.
That is the most common reason that drum will stick.

Posted on Dec 30, 2008

  • Rick Kasper Dec 30, 2008

    I meant 1/8th of an inch, not 1.8 inches.

  • Rick Kasper Jan 02, 2009

    Your welcome

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This would be the first thing to try..


  • Press the 0 and 8 keys simultaneously and switch on.
  • Input 400 using the numeric keys, and press the enter key.
  • Change displayed status counter to 0, and press the enter key.
  • Switch the machine off then on. Check that the machine returns to the normal standby mode. If the machine does not return to normal standby mode, perform the following checks.
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