Question about Xerox WorkCentre Pro 416DC Copier

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Installation of workcentre pro 416 drum

Can't get the old drum to come out. It seems as if it is caught up on something.

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The side door pin must be broken. This is not a very good design they break often if the door is not shut right using both hands at the same time.
Even if the latch pin assay is replaced, they break easy.
Lubrication or grease on the shaft pin is of little help.
If it is broken, the black drum cover can be taken off. It just swivels up and down. It should pop off kinda easy. On a new drum this cover can be taken off too.
Just remove that black cover if you can.
Just be careful not to scratch the drum when removing paper.
Reinstall the drum and run copies.

Posted on Sep 15, 2011

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Just sendig this to get your message off the baord. I sent you the most likely problem.
I will add you may want to see if the pin assembly is broken. You can clean that shafe and lubricate it.

Posted on Dec 30, 2008

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SOURCE: can't get the old drum

When you open the right side door, look toward the back, about 4 inches above the drum. You will see a pin about 1.8th of an inch in diameter. It is spring loaded but is most likely stuck in. Just pull it out gently and it should slide out, releasing the drum shutter, that should allow you to remove the drum wheh you depress the handle.
That is the most common reason that drum will stick.

Posted on Dec 30, 2008

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Can't get the old drum to come out of the copier. It seems as if it is caught up on something. I have a workcentre pro 416


When you open the right side door, look toward the back, about 4 inches above the drum. You will see a pin about 1.8th of an inch in diameter. It is spring loaded but is most likely stuck in. Just pull it out gently and it should slide out, releasing the drum shutter, that should allow you to remove the drum wheh you depress the handle.
That is the most common reason that drum will stick.

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This would be the first thing to try..


  • Press the 0 and 8 keys simultaneously and switch on.
  • Input 400 using the numeric keys, and press the enter key.
  • Change displayed status counter to 0, and press the enter key.
  • Switch the machine off then on. Check that the machine returns to the normal standby mode. If the machine does not return to normal standby mode, perform the following checks.
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