Question about Canon imagePROGRAF W6400 InkJet Printer

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Canon Image Prograf w6400 error E02802

I keep getting an error that says E02802, check printhead. I've done printhead height adjustments, but to no avail. I just replaced the printhead, and it still gives me the message. What is going on? Please help!

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  • Anonymous Feb 23, 2009

    Erroe e02802

  • ghorne Apr 24, 2009

    I've tried what your tech guy suggested (turn off printer). Same error, I also checked the print head made it was seated in position. no luck

    thanks


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Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 29, 2009

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If Print Head is replaced without updating firmware, the machine will go into error. In order to bypass this error, CITS (800-423-2366), will ship the L-Printer Service tool CD upon request. This tool will override the error code and allow you to update firmware with the new Print Head.

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
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