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Re: new mouse wont word
Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver burron and then press the button on the mouse. This should be fdone when ever you change batteries or glitch. Hope this helps you. Bud
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Check all the batteries make sure they are all new change all of them if you have not done so already. Next go to the support page and download the driver file Click Here be sure to click the format icon for download. If you have the CD that came with this keyboard and mouse re-install the software for your keyboard and mouse. I do hope this assisted you thanks for using FixYa! John
The wireless mouse functions with batteries. Snap open the location area at buttom of mouse to either check for misalligned batteries or dead batteries requiring replacement. Also, the wireless mouse has an adpater cable that is connected to the computer USB area from where signals are acquired during functionality. Make sure every connectable cables to the computer are firmly in place. Sometimes, the computer may require restarting to capture wireless establishments if an disconnections were encountered once computer was still on. Make sure every connectables are firmly in place, restart the computer for desired functionality. Also, a restart of the computer should diagnose the malfunction of mouse attachements. Improtant notes: A new wireless mouse may have required installation of softwares, opening the computer wireless devices estblihment area to regulate captions on the new setup priop to first acquisition of wireless mouse functionality. Good luck
First try changing the batteries, reconnect the dongle or the connection device of your wireless keyboard and mouse, then restart your computer. If the step wont work reinstall the Bluetooth/Infrared software driver the wireless keyboard and mouse then restart the computer. If this fails still look under Ad/Remove programs if you have a Setpoint installed then remove it and restart computer, both or at least one of the devices should work. If one or both wont work then you need to contact the manufacturer and have the defective device/s be replaced. Just a heads up, they may ask you to reinstall your operating system / do a reformat of your computer so you need to back up your data ahead of time using a wired keyboard and mouse. Have a nice day ahead!
If you have already installed the software that came on the CD along with the package, you can try connecting your transmitter/receiver to a different USB port. Also, restarting your computer once may help. But make sure that you have installed the software that came on the CD on the new system.
Try rebooting the computer, this will generally fix it. Sometimes plugging in a mouse while a computer is on will cause the computer not to see it. Also if its a usb mouse try plugging it into a different position or port. Another thing you could try is getting the latest drivers if you can from the manufacturers website.
If rebooting it while it is plugged in does not work, then it could be a faulty mouse and I would reccomend getting a new one.
This problem was happening on my system but i managed to fix it easily! What has happened is your itouch software has become corrupt so it will only recognise your keyboard thus the usb connection. You will need to download/install off disc onto your computer again but do NOT go to uninstall program manager on windows as it will not appear there because even though you can access the itouch configuration panel, the database is corrupt and the administrative system will not recognise this. Just download/install via disc and it will just install with no alerts unlike most programs which will recognise the program is already installed onto the system. Once the setup is 92% it will freeze for a second then the found new hardware window will appear on screen go through that process and your mouse is back to normal and your keyboard will work via itouch software.
(Please note that this will only work on windows)