Question about HP Photosmart C6180 All-In-One InkJet Printer

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Paper Jam after printing labels

Subsequently, papers jam and or are crumpled on one corner, indicating there still may be something on the roller or small paper stuck where the manufacturer has made it impossible for the consumer to remove...am concerned about removing screws and trying myself without some directions.

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Hi blslstraws,

Sorry to hear about your problem. First, nothing else should get damaged by frequent jams - it's just a pain in the neck. But you should be able to get any remaining paper out and any adhesive glue off the rollers and feed mechanism.

Note that if the printer is still under warranty, your disassembling it may void the warranty if it is detected by anyone else, so make you sure you put everything back where you found it! :-)

First, unplug the unit - we don't want any risk of shock. Put it on a large flat surface (if you don't have an empty table, use a hard floor). Now, go ahead and open the unit up. Remove any screws you think might get you to the roller in question, but place them in a formation that will help you remember where they go (I don't know the insides of the C6180 very well, so I can't tell you which ones to remove). Try using tweezers to remove any visible bits of paper. If the adhesive glue remains on the roller, use an alcohol swab (or a paper towel dipped in rubbing alcohol) to clean it (it will dry by itself in a few seconds).

If this doesn't work, then you may have no choice but to take the unit to be serviced. Let's hope it doesn't come to that.

Please let me know if I can be of any further assistance.

Posted on Dec 30, 2008

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Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
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