Subsequently, papers jam and or are crumpled on one corner, indicating there still may be something on the roller or small paper stuck where the manufacturer has made it impossible for the consumer to remove...am concerned about removing screws and trying myself without some directions.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: Paper Jam after printing labels
Sorry to hear about your problem. First, nothing else should get damaged by frequent jams - it's just a pain in the neck. But you should be able to get any remaining paper out and any adhesive glue off the rollers and feed mechanism.
Note that if the printer is still under warranty, your disassembling it may void the warranty if it is detected by anyone else, so make you sure you put everything back where you found it! :-)
First, unplug the unit - we don't want any risk of shock. Put it on a large flat surface (if you don't have an empty table, use a hard floor). Now, go ahead and open the unit up. Remove any screws you think might get you to the roller in question, but place them in a formation that will help you remember where they go (I don't know the insides of the C6180 very well, so I can't tell you which ones to remove). Try using tweezers to remove any visible bits of paper. If the adhesive glue remains on the roller, use an alcohol swab (or a paper towel dipped in rubbing alcohol) to clean it (it will dry by itself in a few seconds).
If this doesn't work, then you may have no choice but to take the unit to be serviced. Let's hope it doesn't come to that.
Please let me know if I can be of any further assistance.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This can be caused from one or more of the following:
1) Paper can go bad if not stored flat or for too long a time,
2) Could be a prior jam not cleared completely
3) Residue on roller(s) or damaged roller(s)
4) misaligned paper tray
5) Broken/Damaged component(s)
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Follow these steps to clear paper jam Clearing paper jams Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same. CAUTION: Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do notremove jammed paper from the front of the unit.
Turn off the HP product and turn it around so the back of the unit faces you.
Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door
Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
From the rear access door opening, remove the jammed paper.
Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Reinstall the rear access door.
Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams The following information will help prevent paper jams from occurring:
Never use paper that is torn or wrinkled.
If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
HP LaserJet 4, 4m, 4 Plus and 4m Plus Series Printers - False Error Message 13 PAPER JAM
After clearing all jammed paper from the HP LaserJet 4, 4m, 4 Plus, or 4m Plus series printer, the display still reads 13 Paper Jam . Even after cycling the power off and then back on, the error remains.
Open the rear door of the printer. There is a paper sensor near the upper right hand corner of the fusing assembly (just below the right edge of the long yellow warning sticker on the fuser) that can cause paper jam error messages even when there is no jammed paper in the printer. Toggle the thin black plastic lever up and down to make sure it is not stuck or sticky. The lever should be in the down position before closing the back of the printer. If the lever is stuck or missing, the printer will generate a false paper jam message.
Hope it will help you !