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Re: locked out of phone due to no "PUK" code.
Hi, I've explained it on this page basicly the puk code has noting todo with your phone, its on the sim card for protection, the pin code when entered 3 times wrong will enable the puk code and block the pin code.
you will need to get the puk code from your service provider and you will be able to change the pin code ones you have the puk.
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If your handset asks for PUK code, you need to contact the service provider and provide them 20 digit sim number for the PUK code .
Service provider numbers will be toll free.
Once you get the PUK code, enter it . And then it will ask for new PIN number, you need to enter 0000 twice.
Hope I helped you.
Thanks for using ' Fixya ' and have a nice day!!
I`m not sure what you mean but have included info that will help.
First of all try 0000, 1234, ****
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or If you enter wrong password for more then 5 times,it ll ask you to enter the puk number....now call your customer care and get the puk number...enter the puk number in the space given for password....thats it...problem is fixed If you had locked your mobile then update the formware all saved passwords will be deleted
The puk code is sim card spesific it comes with the sim card when you get it or you can get it by calling your phone service provider of the sim card to get the puk code.
if you have entered the puk code wrong too many times you will make the sim card useless and you will have to contact your phone service provider for a new sim card, it will probably cost.