Question about HP Photosmart C3180 All-In-One InkJet Printer

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HP Officejet 6310 cannot connect to computer

Computer recognizes and sends print jobs to printer. Printer cannot connect to computer but runs fine otherwise.
uninstalled and reinstalled printer software.
unplugged and reseated ethernet cable-no apparent damage
deleted and re-added LPT1 port
HP tech support confirmed printer is functioning properly

Printer still has no connection.
Any ideas?
Thanks

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6 Suggested Answers

iqbal_del
  • 652 Answers

SOURCE: USB port problems with hp printer

There are few things to remember using USB.

  • If your System is in hybernation mode, don't remove any attached USB device, because it will damage your USB driver. This is one of the known problem from microsoft.
  • If you have to remove any USB device use 'Safely Remove Hardware'.

To remove currepted USB drivers its not enough to remove your printer drivers.
  1. You should un-install the 'Universal Serial Bus Controllers' from Device Manager.
  2. Then re-boot to clean registry.
  3. Install the 'Universal Serial Bus Controllers' using XP Setup CD.
  4. Then check the Mass storage, PDA etc, it should recognized by XP.
  5. Then install printer driver (don't attach printer to system untill setup finish or setup says to connect).

I think it will fix.
Please let me know your feed-back.

Thanks
Iqbal

Posted on Apr 15, 2008

  • 287 Answers

SOURCE: 6310 Officejet all in one

Are you running AVG 8 free anti Virus? Did you install it recently? There are some reports that AVG 8 free version has some issues causing this to happen with VISTA. If so try printing with AVG turned off (Careful where you go on the internet while it is off - suggest a trusted site like microsoft)

Then try with AVG running and disable IE7 protected mode,

Click Tools, then click Internet Options.

  1. Click the Security tab.
  2. To disable Protected Mode uncheck the box next to Enable Protected Mode to disable it.
  3. Click OK.
Note: Enabling or disabling protected mode requires Internet Explorer to be restarted

If it is AVG causing the issue perhaps try and see if they have a later version available as it is not recommended to run with protected mode disabled

Posted on Jul 02, 2008

adonscott
  • 106 Answers

SOURCE: Cannot print with wirelessly networked printer

hi,

if printing from 2 other computer works fine, will i think its not an issue of IP address which changes somehow. but anyways, try to check if you still have other printer drivers under "PRINTERS" (see control panel). it should say HP Photosmart c6100 series. If you also have there a printer icon that says HP Photosmart c6100 series Copy1, try using it (right click on that icon and choose Set as Default Printer). If you only have HP Photosmart c6100 series under PRINTERS, try to right click, then choose properties. When Properties box is open, click on PORTS tab. then click on configure ports below. Try to type in the IP address of the printer under "Printer Name or Host name or IP address". make sure that you already printed network configuration page to get the exact ip address of the printer, Dont know how to print? do this.

PRINTING NETWORK CONFIGURATION PAGE
1. press setup, then scroll down and look for Network.
2. press okay on network, it will give you the first option "VIew network settings".
3. press okay on it, and it will give you the first option "Print network configuration page."
4. choose that and press okay. it will print the network config page. from this document, you will be able to see the IP address of the printer.

Please let me know if the issue is still not resolve so that i can go ahead and give you another possible solution.

Thank you so much.

adonscott

Posted on Jul 07, 2008

Bubbabear64
  • 2794 Answers

SOURCE: I have a hp Officejet 6310 AiO and a Mac. Problems with Scanning Image Properties

You can preview a scan and adjust to whatever size you need by moving the dotted lines around the scanned image. Once that is determined you can rescan the doucument with the revised settings.

Posted on Jul 31, 2008

  • 90 Answers

SOURCE: hp 1350v all-in-one printer won't print

if you have a print job stuck go in and hit cancel job. If it stays even after a few min right click "my computer" on your desktop and hit "manage" go to "services and applications" click "services" find the print spooler option and right click it and stop the service. Once stoped right click it again and start it. This should clear anything stuck in print queue trying to delete

Posted on Jun 22, 2009

  • 2841 Answers

SOURCE: Snow Leopard 10.6.0 does not recgnize hp officejet 6310 printer

Your printer is supported in Snow Leopard. However if it does not work go to the following link and follow the instructions. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Posted on Oct 01, 2009

Testimonial: "Thank you very much Clay, at last I could put my printer back to work. "

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