Question about Creative Labs Zen Nano Plus MP3 Player

7 Answers

Creative Zen Nano Plus FROZEN!!!

I have a 1gb zen nano plus that the computer can't find anymore. It turns on, but the screen just reads "creative", it plays no songs and it won't turn off unless you remove the batteries. I've tried to connect it to the computer holding the "power on/play" button down, but it won't work. I've checked the USB drive and it connects to other devices fine. Help!!!

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  • Anonymous Nov 03, 2007

    I turn the Zen on and it re-builds the library and after that the screen is frozen. So i let the battery die and trie it again and it still is frozen after i recharge it. so i need to no how to fix that please help me !!!!!!!!

  • bee yang Nov 17, 2007

    it cannot double click and it will show I/O Device error

  • nitrox007 Dec 21, 2007

    i got my 5gb zen micro 3 years ago and its been really great ever since... until last night... i was having a fight with my parents and accidentally dropped it.. but this time my zen wasnt so great.. it only shows 'creative' on the screen wont turn on/off the creative symbol only disappears when i remove the battery. tried charging it.. nothing... tried updating firmwire.. but it wont detect my zen... cant even goto Creative MediaSource Organizer to backup all my songs on my MP3!!!!!!!!!!! it doesnt detect shit anymore

    plz help guys, thanks !!

  • sexxiichick Jan 03, 2008

    i dont know how to put music on it so now its in its package wow

  • hjsblogger Mar 28, 2008

    I have a Creative Zen Nano Plus and after turning On the player, the screen completely freezes.... The backlight still goes on when I press any key however, there is no other activity that happens in the player.

    Can someone suggest me a solution.

    Looking forward for replies.

    Thanks in advance.

    -Himanshu Sheth]

  • hadi18 Jun 06, 2008

    the same as you, please help me!

  • Anonymous Jun 07, 2008

    i hv dont insert song n vedio

  • Anonymous Aug 31, 2008

    Same problem. Same model

  • greemlock Dec 24, 2008

    Creative Labs Zen Nano Plus blue MP3 Player

  • Anonymous Feb 21, 2009

    It stops whenever it reaches the Creative part.

  • Anonymous Mar 12, 2009

    when i turn it on it shows the word creative then nothing happens



7 Answers

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Here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.

Posted on May 09, 2008

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How can you reformat the Zen Nano if My Computer failed to recognize it? You can only reinstall the Firmware if your player can be connected to your computer and recognized as removable drive.

I suppose you've got either a corrupted Flash Memory (it is located at the back of the LCD and POWER BUTTON board, if you open up your player and disconnect the top circuit board from the main board below), or there's a faulty surface mount device on the main board (that's the board below the LCD and buttons circuit board), perhaps a surface mount chip or diode. I haven't troubleshoot but fixed mine by exchanging the main board with a surplus Zen Nano sold for a couple of bucks at a surplus store. Luckily the main board still works. The surplus I bought has a corrupted Flash Memory though, so I just used the main board of that one to fixed my other player. Mine still plays song but cannot be recognized by the my PC. Upon board replacement, mine's fixed!

If you're adventurous enough, you can do the same if you had a spare non-working Zen Nano. Try exchanging boards, and if you are in luck, then probably you've got a working one in stock.

Pry the cover open if your player is out of warranty (there's no screws to loosen up). You can glue the cover altogether with epoxy later.

Posted on Dec 24, 2007

  • Manny  De Guzman, Jr.
    Manny De Guzman, Jr. Dec 24, 2007

    For those with Creative Zen Micro, I suppose yor player's hardisk is dead. Replace it with a new one. Fortunately, you can replace it with a CF card though.

    "You want a real cool hack for your Creative Zen Micro? Open it up and replace the hard drive with a CF card. It's more durable and shock proof.

    There are numerous complaints on the Zen Micro regarding the HD locking up or damages caused by bad falls. That is why some hackers (including me) decided to modify it. My Micro now has a 1 Gbyte CF card (replaced the original 5 Gbyte Hardisk which just stopped working for one day for no apparent reason), and I like the faster startups and less library rebuilding.

    But don't get too excited. There are a couple of things to worry about before you get into the hacks. First, opening up your Zen micro may void your equipment's warranty. Opening your Zen Micro is a little tricky and you might damage the cover. And finally, this is the most important: hacking and replacing your Micro's HD requires you to erase the its FIRMWARE and reload/ upgrade to the latest version. Be extra careful when entering the SERVICE MODE and erasing the FIRMWARE, once you've done it you'll render your player unusable, unless you connect to a computer and upgrade it. Uprading the firmware also requires WINDOWS MEDIA PLAYER 10 or older version. Zen Micro's firmware upgrader will not wotk on WINDOW MEDIA PLAYER 11! This might require you to roll back or uninstall your copy of Media Player 11.

    On with the hack... Get a mini screwdriver. On top of the micro, insert the screwdriver between the flaps and the ON/ OFF switch and pry it open. It's just the top cover sealed with adhesive. Once you lift the flap, you'll see too screws on top. Loosen it and take it out. Then remove the battery. There is a metal plate that slides up or down to lock the front cover and the body. Slide it down to unlock and press/ push carefully until you separated the two. Then remove the metal plate. This will expose the back of the main board. There are four locks on the side. Pry out the main board by inserting the screwdriver between the board and the cover. Remove also the connector between the main board and the front board (contains the LCD and the buttons). Remove the Hardisk from the front board, again by prying it out. Then remove the HD from its connector, replace it with your new CF card (any brand works for me, storage size: your choice.

    Then put it all back together and your done with the hardware. Next it's time to upgrade the firmware. Download from the internet the latest FIRMWARE version for Zen Micro from the CREATIVE site in your region. The latest I could get is version 2.21 (ZenMicroP4S_PCFW_L16_2_21_02.exe)

    download it here:

    Next install the FIRMWARE UPGRADER. Be sure you are using WINDOWS MEDIA PLAYER 10 or older, otherwise your PC will not recognize your player.

    Charge your battery fully and connect your Zen Micro to the PC. It will startup and enter the recovery mode. Then run the Upgrade. Once the PC recognizes your Micro, you'll have the option to upgrade the FIRMWARE into that latest version you downloaded. Choose that option. Wait for the FIRMWARE upgrade to complete and reboot or disconnect your player from your PC.

    You're done! Organize your Zen Micro with CREATIVE MEDIA SOURCE as before, or drag songs into your player using MY COMPUTER.

    Enjoy your new hack!

    more infos on upgrading the firmware at this link:

    how to dismantle you Zen Micro, here:

    Please visit my site at

    Teen Modeling and Talent's site I created at

    or our art group's official website I created at

  • Manny  De Guzman, Jr.
    Manny De Guzman, Jr. May 13, 2008

    One word about CF Card for your Zen Micro hacks:

    "RIDATA" brand CF Card won't work on Zen Micro. I tried to upgrade my player to a 4 Gbyte CF memory with that brand, and it would just hang up to the Firmware Upgrade!!!


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My Zen Nano Plus was frozen exactly like described above. The solution proposed by Ayotan posted on May 09, 2008 worked perfectly (update the firmware); Thank you very much.

Posted on Aug 04, 2009

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Why does my mp3 player stop working after four to six songs

Posted on Jan 16, 2009

What probably happens with Zen nano plus is that flash memory cluster used for configuration wears out after approx. 1-2 years of heavy use. The memory needs to be reformatted.

The Creative flash upgrade program will do that when upgrading firmware. It can also reformat players which appear totally bricked and don't seem to be recognized by the computer, by putting all creative players (and who knows, perhaps other hw like cams and media players) on USB bus into service mode. Be sure to connect your zen nano directly to a mainboard USB port and disconnect other USB devices you don't need at the moment.

Please write down the serial number of the player before attempting the stunt, you might need it further on.

Posted on Sep 05, 2008

Reformat the mp3 player and if that dosnt work reinstall the firmware

Posted on Dec 18, 2007

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Go on creative software website that company that you got the zen nano for or just try looking up the creative mp3 recovery tool, once you download just follow the instructions and WHAM!!! your mp3 player will go back to working order, note: this works for more then just the zen nano for which ones im not sure, probably just creative software and hardware...

Good luck, Yours Truly

Posted on Dec 12, 2008

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Posted on Jan 02, 2017

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SOURCE: Creative Zen Nano Plus 1 GB

The way to fix it is, on your PC, you make folders on the Zen Nano drive. Title those folders as you want. Then you put all of the audio into those folders. And hopefully when you turn on the device, the audio will be in folders. Good luck.

Posted on Jul 18, 2009

SOURCE: Zen Nano Plus problem

The same thing happened to me when I upgraded the firmware from the Creative website. If you find a solution, please e-mail me at Thanks ever so much!

Posted on Jul 18, 2008

  • 2 Answers

SOURCE: creative zen nano plus black mp3

try the recovery tool from creative labs it will hard reset your device and update the software, remember you'll lose everything but will get your player working again,

Posted on Feb 08, 2008

  • 1 Answer

SOURCE: mp3 won't turn on

I do have the same problem. When i turn it on ti would simply turn 'ON' and on the screen it would write CREATIVE, and nothing could be done. no buttons work at all! please help!! 

Posted on Sep 21, 2008

  • 16 Answers


As far as hardware goes, all you should need is the USB cable that comes with it. If you mean software, I assume there's software that comes with it as well, or you can just use Windows Media Player (since it comes with all Windows PCs).

Posted on May 11, 2009

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