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I just had this problem - and I have been messing with it for an hour.... but I finally fixed it - Try this - touch the speaker symbol on top (The system status window should pop-up) then touch the speaker symbol again (Now you should have two tabs - one for system and one for ring) Touch ring and slide it up. This worked for me.
Hi. First thing, you can check your sound settings, by tapping Star Menu, then Settings, then Sounds & Notifications, and through that page, you can check if your incoming call alert is on (just sound, or vibrate and sound), you can try to change the ringtone to see if your current ringtone is damaged or not. (Since other sounds are alright, there shouldn't be any problem in your hardware or in the sound volume levels) Hope this helps.