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Cannot figure how to set up Canon MP830 All in One Fax machine with remote answering machine

Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

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  • willwin16 Jan 08, 2008

    When I connect the mp830 to my phone line and the phone rings and the call is not a fax it goes to the fax instead of my answering machine

  • willwin16 Jan 08, 2008

    Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

  • UBOB Feb 10, 2008

    my phone/answering machine is in my home/office near my MP830 with the same issue to be resolved.

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Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

Posted on Jan 08, 2008

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This is a little late in response, but maybe it can help prevent some frustration for others. I had exactly the same problem, and I finally called Canon. They told me that the MP830 will only recognize and work with an answering machine, if the answering machine is plugged directly into the MP830.

This is really annoying. Our older, cheaper fax was easier to set up with a remote answering machine than this unit is. Maybe because it was a dedicated fax, and not a multifunction, I don't know.

At the moment, I'm trying to get Remote RX to function. This is when you pick up the telephone, realize that it's a fax transmission on the other line, so you type a pre-set, double-digit code into your handset to direct the call to your fax machine. This should suffice for our occasional faxes. I've had this machine for a couple of years, but I've never actually tried using the Remote RX setting. Hopefully it will work for us.

Posted on Mar 03, 2009

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Posted on Jan 19, 2010

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Go back to your receive mode settings press menu > receive mode settings > scroll to your situation (fax/tel auto switch) and adjust # of rings before the machine picks up. If you have a small bussiness maybe you should consider the DRPD (distinctive ring pattern detection) and have a seperate phone number on your home line. the cost is minimal and worth the aggrevation!

Posted on Jan 11, 2008

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There will be a setting (probably under the "Fax | Receive" menu) where you can set the number of rings until it answers. Right now it is set to either 0 or 1 ring, hence your problem!

Posted on May 31, 2007

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