Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Printer will not print black with new cartrige.

I think the print head is clogged how do I find a new one, no one in stafford, VA has one can I order on line.

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  • Anonymous Jan 14, 2009

    I own a Multipass 390 which isn't printing correctly. I've replaced the ink cartridges and cleaned it. Black ink comes out faintly and the colors are faint or nonexistent.

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I don't know if you will find any online, but Canon's customer support center (1-800-828-4040) sells print heads for your model (about $40). Use the phone prompts for supplies and accessories.

Posted on Dec 30, 2008

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It's your printer head problem. Your printer head is now block. To remove the problem try to follow the proces:
1. Take some amonia solution ( amonia30%+ water70%) in a plastic seringe.
2.remove cartriges from cartrige holder.
3. Then set the seringe nipple in one stick (that is into cartrige holle all time while cartrige is push).
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IP90 WONT PRINT BLACK


I had this problem recently with my IP90. Both the black and color heads were clogged. After running the "canned" routines several times to clean the heads and deep clean the heads...still didn't help...here's what I did:

1. open the top lid to have the cartridges that are inserted in the print head move to the middle of the printer.
2. remove both cartridges
3. What is left there is the print head holder. Slightly move it to the right and gently lift the print head lock.
4. Grasp the print head and lift it out of the tank.
5. Have several paper towels hand and know that you will have color and bw ink on your fingers
6. Put the print head on the paper towel
7. Pour rubbing alcohol on the blk and color heads and let them sit of about 10-15 minutes.
8. after that dry the heads and re-insert them in the printer
9. I put new cartridges in the printer and ran clean and deep clean a few times.
10. My color and black and white print came right back!

Hope this helps.

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1 Answer

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THE CARTRIDGE MAYBE NO GOOD OUT OF THE BOX.

PRINTER NEED TO BE CLEANED

I DONT THINK ITS A DRIVER PROBLEM

BUT YOU WANT SOME OTHER OPTIONS TYPE IN THE ADDRESS BAR:

CANON 850i INKJET PHOTO PRINT WILL NOT PRINT BLACK INK

ROD

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u check ur head is working properly i think this main error of head where u insert balck vartrige if u have same printer then u have check replace the black cartrige find out it work properly then sure ur balck head is damage

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Does not recognize black cartridge


Well cleaning with isopro was a bad idea on a printer head as alcahol eats the protective coating and spring allinment maybe a problem but if you left it for more than a couple of days with a empty cartrige it has probably clogged the print head and once clogged they are nearly impossible to unclog. Ink has a property in it that makes it go hard very fast when exposed to air and when empty they get clogged very easily. Once clogged your best bet is to get a new print head but most print heads cost more than a new printer. As I've found out the hard way sorry. You can try to clean with turps on a earbud but this is not a reliable way to do it as it can eat the coating on the print head that connects to the printer to tell printer there is a cartridge in the printer to.

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first of all the most important auestion is have you used compatible ink cartridges or genuine ones, because the print head clogs up with compatible ones, i really doubt that the cartridge you installed is damaged because i haven't come across this and i am a canon technician, i know this model well

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