Question about Lexmark X5470 All-In-One InkJet Printer

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Lexmark 4530 right cartridge incorrect message. unplugged unit, cleaned cartridge nothing works.

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  • Anonymous Jan 04, 2009

    I put a new catridge (24) in my 3430 and got the same message today

  • Anonymous May 13, 2009

    New lexmark 4530 24 color cartridge displays right cartidge incorrect....

  • Anonymous May 20, 2009

    I put in a new cartridge 24 today (same as before) in my X3430 Lexmark, and I;m getting a message "catridge incorrect"

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The compatible cartridges for the X4530 Lexmark printer are the # 23,23A,24,24A,31,34,35. If you have the correct cartridge number and still says cartridge incorrect, try this steps.
1. Get a damp and a dry paper towel.
2. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds. ( try this for around 5 times )
3. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. ( try this around 5 times )
4. Next dab the cartridge on the towel to make sure that the ink is flowing.
5. Remove the power adaprtor behind the printer.
6. Using the dry paper towel, clean the metal contacts on the cartridge carrier inside the printer. ( try this 5 times )
7. Place the Cartridge back to the printer, connect the power adaptor.
8. Check if there is any error message. If same problem persist, try to contact Lexmark Technical Support.

Posted on May 29, 2009

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Hello there:
what this is refering to is that the cartridge is either not the right one for the printer or the device is having a problem with that cartridge i would remove the cartridge and verify that it is the right one that goes in their and also since youare having the cartridge out i would clean out the contact area to get rid of the old ink that may be sitting on the contact areas ok
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A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
The procedures below will help you to identify the cause of the error and resolve the issue.
Rebricking the All-In-One and Resetting the NVRAM
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Reset the NVRAM of the All-In-One
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6.
6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.

Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

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After about an hour of trying this and that (cartridges in, out and shalen all about!) ; no avail, I tried this and hey presto, it worked.

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