I Have problem with stored cd,s displays code errors 801 & 802Hello, I bought by internet a brand new bose lifestyle media center AV48. I bought the DCS 91 adaptator and the power cord. My media can be on, but impossible to eject the cd tray, and I have 2 messages "Failed 802 call bose", and "CD-DVD !format unsupported"... I tried several times, with pushing on or of the adapter....how can I open the cd tray otherwise pushing "open/close button ?" thanks for your answer. my media is just connected to power, no speakers or acoustimass connected. thanks for your answer. greetings.
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Re: life style error codes 801 & 802
The problem exist because of the latest umusic software update disk.
Since the release in January, some of these disks were corrupt. As a
result, you get the error message 801 or 802 call bose. if you explain
to the bose technical reps that the problem occurred right after you
loaded the latest software release, they may consider swapping out the
media center for free. worked for me.
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Hello, i had the same Problem.
Remove the Soundtouch App from your PC and reset Bose Soundtouch ( press 1 and Volume - ) install Soundtouch App new, follow the instructions and let the default settings.
Do Change not Network Name Bose Soundtouch...
Skip Music Libary from iTunes or Windows Media.
Sounds like hard drive is failing, 802 and 801 is hard drive problem.
i have same problem. only fixable by bose repair man... tryed to change hard drive myself, changed over, looks same as playing but no sound.
hope this helps:)
common problem with bose other than that i have had not other probs.
Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
If you even try to troubleshoot it (reset etc), you could loose more data (music you've already stored to the system). If you try to access 'stored' music- the error will continue. Also, every time you turn the system off, it checks your HDD, and will probably cause the 802 or 801 errors to display again.
The "Format Unsupported" message may be related, but usually temporary. The 802 (and also 801) errors mean irreversible HDD damage so it doesn't matter.
Call Bose tech support immediately.. They can repair it for $165 and give a new 1 year warranty. And if it's already under warranty they will repair for free. In either case they will replace your HDD with a new one, and transfer any salvaged music files from your existing drive to the new drive.
The trunk mounted 12 disc magazine changer with the Bose audio system is made by Pioneer. Mine is a bit flaky too so I try to avoid unnecessarily swapping out the CD's. Those error codes can mean anything from a defective/wrong disc type (it does not support MP3 discs), a disc being upside down, or forgetting to close the magazine loading door. It can also indicate condensation on the laser lens or a system malfunction. There may be a list of error codes in the owner's manual if you have one, I currently don't.
Assuming you have checked all of the possible human errors above, there are aftermarket sellers that claim you can adapt an aftermarket changer to the Bose system albeit with with inferior sound quality to the original system. Bose is typically well-known for it's audio quality. That being said, the other option would be to seek a repair facility that can repair these changers. There are some places on-line that repair car audio that also might be able to help.
A cheaper workaround might be to hook up a portable CD/MP3 player using a cassette adapter. Assuming the cassette player, amp and speakers are good, you would possibly still get fairly high quality sound from the Bose system.
When being in contact with BOSE support i got the message that "FAILED 802 Call Bose" refers to issues with the harddisk not being identified.
In my case I had to send the unit to BOSE support. I replaced the existing disk with an identical unformated one but some more actions are needed. The question is what .......
We had this problem. I called Bose, and they reported that the 801 error is a hard drive problem. The unit started squealing while I was on the phone to support, and the guy heard it. Said the hard drive was failing.
$200 to ship the unit to Bose to replace the drive. Wish they had a secret warantee for what seems like a common problem.