I Have problem with stored cd,s displays code errors 801 & 802Hello, I bought by internet a brand new bose lifestyle media center AV48. I bought the DCS 91 adaptator and the power cord. My media can be on, but impossible to eject the cd tray, and I have 2 messages "Failed 802 call bose", and "CD-DVD !format unsupported"... I tried several times, with pushing on or of the adapter....how can I open the cd tray otherwise pushing "open/close button ?" thanks for your answer. my media is just connected to power, no speakers or acoustimass connected. thanks for your answer. greetings.
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Re: life style error codes 801 & 802
The problem exist because of the latest umusic software update disk.
Since the release in January, some of these disks were corrupt. As a
result, you get the error message 801 or 802 call bose. if you explain
to the bose technical reps that the problem occurred right after you
loaded the latest software release, they may consider swapping out the
media center for free. worked for me.
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call bose tech support and register your lifestyle system with them, they in turn will start sending you update CD's those CD's may include the new IR databases that would help you find the right code. the other alternative is to call VIaSat and find out what brand's IR codes they are using( and in the IR menu on the bose try that brand's codes) A lot of manufacturers will use the codes from Motorola(worth a shot) the alternative option is to program a universal remote to control your bose, and all your equipment (if your equipment is hidden in a closet, get an RF remote, I program these for my clients all the time (for their bose systems))
Sounds like hard drive is failing, 802 and 801 is hard drive problem.
i have same problem. only fixable by bose repair man... tryed to change hard drive myself, changed over, looks same as playing but no sound.
hope this helps:)
common problem with bose other than that i have had not other probs.
Please ensure that you have turned on the Accoustimass module, this can cause communication errors when calibrating. Also check that all connections are correctly plugged in as if one is not quite sat right this may give the error, just try unplugging them and plug them back in.
Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
If you even try to troubleshoot it (reset etc), you could loose more data (music you've already stored to the system). If you try to access 'stored' music- the error will continue. Also, every time you turn the system off, it checks your HDD, and will probably cause the 802 or 801 errors to display again.
The "Format Unsupported" message may be related, but usually temporary. The 802 (and also 801) errors mean irreversible HDD damage so it doesn't matter.
Call Bose tech support immediately.. They can repair it for $165 and give a new 1 year warranty. And if it's already under warranty they will repair for free. In either case they will replace your HDD with a new one, and transfer any salvaged music files from your existing drive to the new drive.
I had the same problem and I called the Bose tech Support. They helped me with this problem, What you need to do is unplug your system and let it sit for a couple of minutes and then plu it back up and it should reset the system.
When being in contact with BOSE support i got the message that "FAILED 802 Call Bose" refers to issues with the harddisk not being identified.
In my case I had to send the unit to BOSE support. I replaced the existing disk with an identical unformated one but some more actions are needed. The question is what .......
We had this problem. I called Bose, and they reported that the 801 error is a hard drive problem. The unit started squealing while I was on the phone to support, and the guy heard it. Said the hard drive was failing.
$200 to ship the unit to Bose to replace the drive. Wish they had a secret warantee for what seems like a common problem.