Question about Ubi Soft Entertainment CSI: Dark Motives Double Pack for Windows

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White box when i play the game i get a white box where there is supposed to be video like when grissom is talking

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  • aeb1974 Jan 10, 2009

    I have the same problem, I am running Vista. Sometimes parts of the screen will show in a slice inside the white area

  • Anonymous Jan 26, 2009

    I checked on Telltale's site, and it seems that the integrated video on my Intel board is /not/ supported by the game. It's a common issue, apparently.

  • SnappyDog Feb 26, 2009

    White box whenever a character is supposed to be visible. Me too.

    I'm trying to use CSI: Crime Scene Investigation, the first PC DVD episode.

    I have a Dell PC with plenty of RAM, Windows XP+SP3, with NVIDIA GeForce4 MX420 graphics driver ( latest graphics driver version 93 point something), and quicktime 7.3, with DirectX version 9 point something.

    Tried everything in the instructions, no effect. Lots of time spent on this to no avail. Can anyone help??

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According to the Ubisoft Solution Center: "This problem can occur if you have installed a newer version of Apple's Quicktime software. Unfortunately, the only way to resolve this issue is to uninstall Quicktime from your system, and then reinstall the version of Quicktime included on the game disk."

Sucks, huh?

Posted on May 26, 2009

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