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What type of phone do you have? When you try pairing with your phone are you sure you have activated the option? If not, here's what to do. Hold the call button on the H500 until the blue light stays on, then with your phone go to the bluetooth option and select search for devices. It should be able to find it then.
What is your phone ? If it has blue tooth you can pair to a bluetooth enabled Laptop and transfer files.. Else , try to get a data cable and software depending on you phone and you can then transfer. Data cable specific to phone is fastest