On Tuesday, last week my computer with Win XP was working fine. The
next day, Trend Micro picked a virus. The Outlook looked bleached
except for horizontal lines. All services were disabled. I changed the
services to automatic and started the above. Yesterday the Outlook
looks blanched yet operable. Today, I ran TrendMicro, AVG free
anti-virus, Malwarebytes and Windows program to detect malware. The
above scans did not come up with anything. I tried to repair the OS
using Win CD. The admin passord is requested. The local, domain admin
passwords is not accepted, the user nor blank password worked. Any
suggestions on how to repair the OS? I could not get repair to work
today either-admin password was not accepted.
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Re: Win XP CD repair wont accept admin passwd.
Saidfrh1, you closed the prior thread too soon.
Okay, so no System Restore option.
First you can check the Admin password by trying to go into Safe Mode. Immediately after the splash screen, press F8 until the Startup option menu displays. Select the first option (Safe Mode) and then the Administrator account. Type in the password you think it is, and double check your Caps-Lock key first. I do not think it advisable to post the diections on how to remove such a password on this site.
But even verifying the admin password will NOT help you get this machine restarted and running correctly because there is nothing in the Repair Console to remedy the System Recovery option being turned off. There is nothing to go back to.
Since you obviously do have an installation disc, hopefully one that matches you OS (XP Home for Home or XP Pro for Pro), you have two more options.
First is run a System File Check, which is Window's way of fixing some damage to itself. It is not infallible, but it may restore enough missing files to get you running smoothly again. Go to the Start Button->All Programs->Accessories->Command Prompt. This will open a DOS box where you can type in the following command:
and press Enter. The routine will start, and it will take a while to complete. Hopefully it will prompt you to insert the installation disc so it can read and transfer the missing files to the hard drive. If the Windows XP Installer pops up from autorun just click cancel. Let this routine run all the way through, then reboot.
I have also had some success by reinstalling the latest Service Pack (currently SP3) to replace files the installer finds missing.
If that doesn't work, then you can do a Repair Installation. I'll wait to hear your results with the System File Check first as a repair install can be tricky (drivers, COA, etc.).
Oh, and I have no idea what ragmani69 is trying to suggest. It definitely would not work for your problem.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
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Follow the given instructions to reinstall Trend Micro antivirus on your PC. Navigate to the 'Trend Micro website' and download the desired edition of Trend Micro AntiVirus. Save the downloaded 'Trend Micro .exe file' on your desktop. Enter the Product activation key, which you have received with 'Order Confirmation 'e-mail. Double- click 'Trend Micro .exe' file available on your desktop. The Trend Micro installation window will appear. Click 'I accept the terms of agreement'. Click 'Next' and go ahead with the installation process. Choose 'Regular Installation'. Follow on-screen prompts and complete the installation procedure. When the process is finished click 'Activate Now' and get your antivirus program activated.
Your computer has a virus and has disabled Trend Micro from working correctly. This virus you have is very hard to remove manually. I run this program on all of my customers computers to rid of the virus. It cost $30.00 but will save you hundreds in computer repair.
This is the only spyware remover that will rid what you have. You can download the free trial but it will only let you see if you have the virus/spyware and will not let you remove until you pay. It's worth it, takes 5 minutes to rid computer of viruses!
Your Trend Micro will work properly after you get rid of virus.
The other program that wants you to purchase is a fake....do not enetr your info in the page.
- Please choose the correct installer file for your Windows Operating System.
- Click Save
- Choose your Desktop as the destination of the installer file
- Click Save
Note: Downloading the installer may take a while, depending on the type of connection you are using.
TO INSTALL Trend Micro AntiVirus plus AntiSpyware 2009 :
- Double left click on the installer file on your Desktop (red ball inside of a box)
- The Trend Micro AntiVirus plus AntiSpyware 2009 installation window will appear. Wait as the following is checked:
b. Minimum system requirements
c. Other anti-virus program installed in your computer
d. Older version of Trend Micro installed in your computer
- Accept the License Agreement
- Click Next
- Enter your serial number on the boxes provided
- Click Install to start the installation process.
- A message telling you that the installation is completed will appear
- Click Next
- Once completed, click on Activate Now
FOR USERS WITH AN EXISTING MY ACCOUNT ENTRY:
- If you have used Trend Micro before and have an existing MY ACCOUNT, click SIGN IN
- Enter your registered email address as your USER ID and enter your PASSWORD.
FOR USERS WITHOUT AN EXISTING MY ACCOUNT ENTRY:
- For first time users and users without an existing MY ACCOUNT, choose CREATE A NEW ACCOUNT
- Fill up all the information asked from you
- Make sure that the password you enter is at least 8 characters long
- Double check the information
- Click Next
- Click Finish
By the way, you can also view video walkthroughs on how to install our 2009 products by clicking on the link provided below. Just choose the specific product you are going to install and watch its video walkthrough.
I just finished with Trend Micro help support and they solved this problem for me. Open the main console for Trend Micro. Click on Viruses & Spyware Controls. Click on the "settings" for Protection Against Viruses & Spyware. Click on Advanced Settings. Under the section for "What Should TMIS Check for Threats" click on the circle for "Specify Targets that you choose". Click on "Select" next to "Ignore Specific Files & Folders". Then Add and folders of files that you do not want Trend Micro to check and make backups for. That solved my issue...hope it helps you too.
1. make sure that the previous installation is inactive 2. since this is a new computer, upgrade to the Trend Micro Internet Security 2009 version. use the same serial number and remember to create a NEW account when prompted.
here's the link: http://esupport.trendmicro.com/Pages/Where-can-I-download-the-installer-file-for-my-Trend-Micro-Consumer-pr.aspx
This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.
The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.
A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.
To prevent this message from appearing, follow the steps indicated
a.Check the program version of the Trend Micro program installed on
b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.
c. If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.