On Tuesday, last week my computer with Win XP was working fine. The
next day, Trend Micro picked a virus. The Outlook looked bleached
except for horizontal lines. All services were disabled. I changed the
services to automatic and started the above. Yesterday the Outlook
looks blanched yet operable. Today, I ran TrendMicro, AVG free
anti-virus, Malwarebytes and Windows program to detect malware. The
above scans did not come up with anything. I tried to repair the OS
using Win CD. The admin passord is requested. The local, domain admin
passwords is not accepted, the user nor blank password worked. Any
suggestions on how to repair the OS? I could not get repair to work
today either-admin password was not accepted.
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Re: Win XP CD repair wont accept admin passwd.
Saidfrh1, you closed the prior thread too soon.
Okay, so no System Restore option.
First you can check the Admin password by trying to go into Safe Mode. Immediately after the splash screen, press F8 until the Startup option menu displays. Select the first option (Safe Mode) and then the Administrator account. Type in the password you think it is, and double check your Caps-Lock key first. I do not think it advisable to post the diections on how to remove such a password on this site.
But even verifying the admin password will NOT help you get this machine restarted and running correctly because there is nothing in the Repair Console to remedy the System Recovery option being turned off. There is nothing to go back to.
Since you obviously do have an installation disc, hopefully one that matches you OS (XP Home for Home or XP Pro for Pro), you have two more options.
First is run a System File Check, which is Window's way of fixing some damage to itself. It is not infallible, but it may restore enough missing files to get you running smoothly again. Go to the Start Button->All Programs->Accessories->Command Prompt. This will open a DOS box where you can type in the following command:
and press Enter. The routine will start, and it will take a while to complete. Hopefully it will prompt you to insert the installation disc so it can read and transfer the missing files to the hard drive. If the Windows XP Installer pops up from autorun just click cancel. Let this routine run all the way through, then reboot.
I have also had some success by reinstalling the latest Service Pack (currently SP3) to replace files the installer finds missing.
If that doesn't work, then you can do a Repair Installation. I'll wait to hear your results with the System File Check first as a repair install can be tricky (drivers, COA, etc.).
Oh, and I have no idea what ragmani69 is trying to suggest. It definitely would not work for your problem.
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Greetings, First thing I would do in your case is get a free program that will delete files and erase them completely. Click Here for that. Now I would go to control panel and go to add or remove programs if Windows 7 your using go to control panel select programs and features. Find Micro Trend and remove it from your programs. If it will remove all the files then go to Windows Security Essentials. This is that easiest and free anti-virus software and I use it without a hitch. For those of us who do not like to spend or waste money on virus software that is over-inflated in price for one and you can get what you need works just as good and in some cases even better. Simple to install and does not cost a dime. I find it amazing how these companies especially the average user gets burned buying anti-virus software when it is free to download. That is how to deal with that issue. When your finished uninstalling Micro Trend off of your computer a pop up will appear and say your computer is at risk you need to install antivirus software. That is when you know you got rid of it. Now Click Here to get the free stuff be sure to pick your Windows Operating System correctly 32 bit most likely will do you fine, that is the most common..........John
You might like to try a WEB based virus scan before you try a complete restore. :-
Trend Micro HouseCall Many computer users rely on Trend Micro for their antivirus needs but when you’ve got a virus, sometimes your installed version won’t boot up, so the company’s got a free online scan that can be used by anyone in this situation, not just Trend Micro users. It’s called HouseCall and it’s a free virus scan that you can get right now... just go to http://housecall.trendmicro.com. When you get there, click on Launch HouseCall 6.5 (you have to have Java or ActiveX controls enabled)
Norton Security Scan Norton Security Scan is the online free security scan offering from Symantec, makers of the popular Norton Antivirus and Norton Internet Security products. If you want to start using this one, first make sure you’re running Internet Explorer 5.0 or above, and then head over to http://security.symantec.com and click Continue to Symantec Security Check:
If you have the installation Disk for the trend micro pc-cillin.. then try to uninstall & reinstall the software as it fixes a lot of problems in case of application softwares like this... Uninstall the software with the help of the following utility.. Win Xp:- http://support.microsoft.com/kb/290301
On eMacines, the recovery partition contains your driver and software. But you needed to create the recovery cd set when you got your computer.
To restore it,if your computer came with XP, borrow an Win XP cd (cannot be a HP,Dell etc).
Try a repair first:
When you boot with the Win XP install CD-ROM, it loads a minimal operating system, similar to DOS, but compatible with Win XP. At the first screen you select install Win XP (not Recovery Console) and at the next screen it will find that you already have Win XP and offer to attempt a repair. This repair should not touch your applications, it just reinstall the Windows files. This is great because when it works you don't need to reinstall all your software.
If a repair does not work, do a complete install. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
The file “Windows/System/Drivers/mup.sys” is not actually causing the problem. It’s the next step after mup.sys that’s causing the computer to hang. That next step consists of the OS checking the registry files for plug and play devices. Some causes are: new or defective hardware installed, corrupted registry, (caused by virus), defective or corrupted hard drive, just to name a few. Try removing all devices attached to the computer like printer, web cam, flash drives, etc. If your computer has a PCI or AGP graphics card AND your motherbrd has a VGA connector, remove the video card and use the one on the motherbrd. If the above doesn’t work, try running “CHKDSK /P” from the Windows recovery console.
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Unfortunately you have been infected, by the software called "Vista Antivirus 2008". What this software does is infect you, then prompt you to pay to remove the infection that it installed. So it is a scam.
This will remove the infection (and others) from your system.
Once you have completed the steps, be sure to try an online scanner such as housecall here http://housecall.trendmicro.com/ This will not conflict with your already-installed Trend Micro software, it mearly runs through your web browser.
On that note, Internet Explorer is not very safe for browsing the Internet with, i would recommend either Firefox or Opera for a safer/better browsing experience.