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I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:
The compatible Operating Systems are as follows:
Mac OS X
Please follow the below troubleshooting steps if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera.
Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC.
Power off and disconnect your Camera from your computer.
Restart your computer.
After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer.
Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer.
If the issue persists, please check the Device Manager driver conflicts by following the steps:
Connect the camera to the computer with the USB cable.
Turn on the camera.
Open the Device Manager of the operating system.
Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab. XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button. Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button. Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver.
In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol.
Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu.
In the drop-down menu, click Uninstall or Remove.
In the Confirm Device Removal dialog box, click the OK button.
Restart the computer.
Follow any on-screen instructions to complete reinstallation of the USB driver.
If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation. I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this. If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue.
If your OS is Win7 64 bit, then incompatibility must be occur because Windows XP use 32bit Operating System and driver software usually only special for each OS (x32 or x64). About upgrading the software, how will you upgrade while you can't even install the basic software in your PC ? The choice you have is find another driver that compatible with your OS, you can search via Google, and I hope you are lucky enough to get it available or even free to download. If you still want to upgrade, then the Windows7 is the one to be upgraded so you can use XP Mode system. You must have Windows 7 Professional, Enterprise, or Ultimate to run Windows XP Mode. You can visit microsoft.com for details.
It may or may not work, but try installing as Administrator and setting the program's EXE into "Compatability Mode for XP SP2",and also, running as Administrator. Windows 7 just doesn't want to support any hardware over like a year old... Drivers are a HUGE issue. Especially for older stuff. Compatability Mode is one way round it but not always. Also you will have to set to OFF digital Driver signing at bootup press F8, and at the bottom you will see driver signing.... EVERY TIME you boot you MUST set this OFF, or it will simply not work, thats if it does install anyway. You MUST have it OFF to install as well.
I'm unable to connect my western digital hard drive to my Windows XP computer via
the USB port. When I check the USB 2.0 Controller in the Device
Manager, there is a yellow exclamation mark (!) next to it. When I
check on the status of the USB 2.0 Controller, the following message
The drivers for this device are not installed (code 28).
Many problems relating to camera connection issues relate to hardware other than the Nikon camera. There are numerous compatibility issues between USB Controllers, motherboards, main CPU chips and different versions of the Windows operation systems. Below are some helpful links.
The Microsoft web site has information regarding USB Troubleshooting for Windows 98, Windows 98 SE and Windows ME. http://support.microsoft.com/support/kb/articles/q263/2/18.ASP
The Microsoft web site also has information regarding general compatibility between Windows and different USB controllers. Select "USB controllers" on the link and then find your USB controller on the list, if your controller is not listed as compatible or "logo" with your current operating system you may need to upgrade your OS, or work with alternate hardware.
The Compaq web site has information regarding issues with their Deskpro 2000/4000 USB and Windows 2000.
The Microsoft web site has information regarding issues between AMD Processors and Windows SE.
One method for restoring USB functionality is to remove the currently installed USB Controller (from the Device Manager). Be sure to have the Windows installed disks available as you may be prompted for them.
To accomplish this:
Open the Device Manager (right click on "My Computer" and choose "Properties"
Windows 98 and ME have a "Device Manager" Tab Windows 2000 and XP will have a button in the "Hardware" tab
Click the "+ " sign next to item named "Universal Serial Bus controller" and highlight the "Unviversal Host controller" found beneth it. Once the item has been highlighted press "Delete" on the keyboard
Refresh the Device Manager
With Windows 2000 and XP choose "Scan for Hardware changes" from the "Action" menu. With Windows 98 or ME click "Refresh"
If you were prompted for the install CD or to restart the computer there were definite driver changes made and any USB issues may be resolved.