Question about DISH Network 311 DTV Receiver
We have two DV3 Dish receivers with a Panisonic TV (13+yrs old) and Samsung CRT-TV (3 yrs old); recently the picture will go black for a second or two and then come back on, this happens from every 5 minutes to every 90 minutes. Is this a receiver issue, or a tv issue or an electrical power issue in the house? thanks for your help, Pcampble01
Your issue really requires greater troubleshooting. I could begin to explain the multitude of possibilties but the list would be lengthy. You will be better served to call dish and ask for a service call. If you have the home protection plan it may cost you 29.99 for the tech to come out. If you do not have the protection plan it could be added at the time you contact dish. Ensure you call 1-800-333-3474 to get accurate information. This is Dish Network's Customer service line and not a third party such as a a retailer. Th e problem could be the LNB,foilage,cabling, connectors, groundblock, etc....
Hope this assists you. Thanks for using Fix Ya and please let me know if I can be of more assistance.
Posted on Jan 01, 2009
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Posted on Jan 02, 2017
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We would be happy to help get that fixed right away. The first thing we want to ensure is that all connected equipment is on. We want to then check what type of cable was used to connect the TV to the receiver. If you are using a Coax Cable to connect the receiver to TV1, check the receiver's back panel for the output name. If your receiver has a "TV CH 3/4 out": Tune TV to channel 3 or channel 4, back if it is labeled "Home Distribution": Tune TV to channel 62 or 75. If using non-Coax (RCA, Component, or HDMI) to connect receiver to TV1, cycle through the inputs until picture appears; Most TVs have a "TV/Video", "Input", or "Source" button. If we are still not getting a picture then unplug receiver for 10 seconds then plug it back in, this will reset the receiver, then try cycling the inputs again.
We hope these steps resolve the issue. We want to thank you for being a valued DISH Network customer!
DISH Network Customer Service Representative
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