Question about DISH Network 311 DTV Receiver

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TV image goes black for a second and then the picture comes back on

We have two DV3 Dish receivers with a Panisonic TV (13+yrs old) and Samsung CRT-TV (3 yrs old); recently the picture will go black for a second or two and then come back on, this happens from every 5 minutes to every 90 minutes. Is this a receiver issue, or a tv issue or an electrical power issue in the house? thanks for your help, Pcampble01

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Your issue really requires greater troubleshooting. I could begin to explain the multitude of possibilties but the list would be lengthy. You will be better served to call dish and ask for a service call. If you have the home protection plan it may cost you 29.99 for the tech to come out. If you do not have the protection plan it could be added at the time you contact dish. Ensure you call 1-800-333-3474 to get accurate information. This is Dish Network's Customer service line and not a third party such as a a retailer. Th e problem could be the LNB,foilage,cabling, connectors, groundblock, etc....
Hope this assists you. Thanks for using Fix Ya and please let me know if I can be of more assistance.
Jim

Posted on Jan 01, 2009

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Black screen


Possible causes
  • Your TV is not receiving or displaying the signal from your DIRECTV® Receiver.
  • Your receiver has correct guide information, but is not processing video correctly.
  • You are viewing a channel where an upcoming sporting or special event is scheduled or has recently ended.

Solutions
  • Turn TV off and on.
  • Make sure light on front panel of receiver is lit.
  • Press the "TV/DSS" button on the remote control or front panel of the receiver (not all receivers have this option).
  • Reset the receiver by unplugging the power cord for 15 seconds.
  • Check all cable connections between the dish, receiver and TV.

If the picture is black, but the program title and description display in a banner the top of the screen:
  • If the problem is only occurring on a few channels, check the detailed description of the program through the on–screen guide on those channels. Often, we display a blank screen with a banner before and after a high–profile event to alert customers about the event.
  • Reset the receiver by turning off and unplugging the power cord for 15 seconds.
  • Run a signal meter test to check your signal strength (press "menu" and look under "setup" or "installation").

If your signal strength is below 70 (or below 60 on HD receivers) in clear weather on transponders 1 and 2, see our troubleshooting steps for "Searching for satellite signal. Please stand by." You may see zero strength on transponders 4, 12, 18, 20, 26 and 28. This is normal in many areas. Your system manual shows how to run cables and point your dish.

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Television system: NTSC-M

TV Standard

Closed Caption

System: §15.119/FCC

Channel coverage

VHF: 2 - 13

UHF: 14 - 69

CATV: 2 - 13, A - W,

W+1 - W+84,

A-5 - A-1, 5A

Tuning System: 181 channel

frequency synthesized

tuning system

Channel access: Direct access keyboard,

programmable

scan and up/down

Terminals

Antenna input: VHF/UHF/CATV

75 ohm unbalanced

(F-type)

Video input: RCA connector x 1

(1 x Front)

Audio input: RCA connector x 1

(1 x Front)

1 speaker

ELECTRICAL SPECIFICATIONS

Sound output: 1W, 8 ohm x 1

OTHER SPECIFICATIONS

Remote control: Digital encoded

infrared light system

Operating

temperature: 5°C to 40°C

(41°F - 104°F)

Power requirements: AC120V, 60Hz

Power consumption

(Maximum): 98W

Picture tube: 23"

Dimensions: H : 20-3/8" (518mm)

W: 22-13/16" (580mm)

D : 18-7/16" (469mm)

Weight: 55.1lbs. (25kg)

•Designs and specifications are subject to

change without notice and without our

legal obligation.
•If there is a discrepancy between languages,

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We would be happy to help get that fixed right away. The first thing we want to ensure is that all connected equipment is on. We want to then check what type of cable was used to connect the TV to the receiver. If you are using a Coax Cable to connect the receiver to TV1, check the receiver's back panel for the output name. If your receiver has a "TV CH 3/4 out": Tune TV to channel 3 or channel 4, back if it is labeled "Home Distribution": Tune TV to channel 62 or 75. If using non-Coax (RCA, Component, or HDMI) to connect receiver to TV1, cycle through the inputs until picture appears; Most TVs have a "TV/Video", "Input", or "Source" button. If we are still not getting a picture then unplug receiver for 10 seconds then plug it back in, this will reset the receiver, then try cycling the inputs again.


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