Question about Denon AVR-5308CI 7.1 Channels Receiver

6 Answers

No sound to surround speakers or subwoofer using denon avr-5308ci. speaker wires and speakers make sounds when driven by test equipment. Connections to AVR look right. What's wrong?

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  • GordonMR Dec 31, 2008

    mute is not on - fr, c, fl speakers work.
    if connected to fr, c or fl output, surround speakers work. they do no work when driven by sr a output.

  • GordonMR Jan 01, 2009

    still no surround sound. I changed some settings and the subwoofer came to life. I think it was LFE+main. So, FL, C, FR and subwoofer are fine; surround A R&L, still nothing.

    1. the Denon AVR-5308CI is NOT in "protect mode"

    2. the 7.1 audio processor MAY be faulty. The channel level test (i.e. speaker test with internally generated tones) works for FL, C, FR and subwoofer, but not SAL and SAR. Is this still likely?

    3. the speakers are NOT faulty. All speakers (including the surround speakers) work when connected to the front channels. No speakers work when connected to the surround channels.

    4.the audio signal 7.1 compatiblity is not an issue when using the channel level test.

    Thnaks for your help.

  • GordonMR Jan 01, 2009

    still need help

  • GordonMR Jan 02, 2009

    I did all those things - still stumped.

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6 Answers

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Check the speaker selection switch!

Posted on Jan 02, 2009

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Check all conection may be some problem in connection checkl all jack

Posted on Jan 01, 2009

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Are you running the receiver in 7.1, 6.1 or 5.1 mode? Some units need to be set up for multichannel operation depending on the speaker configuration. There should be a setup menu that allows you to set the receivers speaker configuration. In 5.1 mode you should use the side surround channel connections for rear speakers as the rear surround channel on 6 and 7.1 systems are not discreet channels, and are mono. You also have to tell the unit that there is a sub hooked up. That is also in the setup menu on the unit. Refer to the owners manual for instructions on accessing the setup menu.

Cheers and best wishes.

Shayne Schecht

Posted on Jan 01, 2009

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Look like they are worn out, now you need to buy a new one.

Posted on Dec 31, 2008

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Hi and welcome to FixYa,

Initially, a couple of possibilities:

  • the Denon AVR-5308CI is in "protect mode", but that would mean that there is some sort of indication that it is so such as a blinking LED light or the message/word "PROTECT" on the display panel;
  • the 7.1 audio processor is faulty (most likely), any selection/choice would result to no audio. Perhaps you could try without any enhancement, Dolby or Sound processing and see if it works;
  • the speakers are faulty (highly unlikely), you have posted that they were tested and would be very rare for all to go dead simultaneously;
  • the internal power amplifier or some other circuitry/electronics are faulty (unlikely), unit wold have gone into protect mode since it will sense the hardware fault;
  • the audio signal source is not 7.1 compatible (a possibility).
Good luck and Thank you for using FixYa. Happy New Year.

Posted on Dec 30, 2008

  • Louie  Role
    Louie Role Jan 01, 2009

    Appreciate the postback and update to which I believe we have now a common most likely suspect, the "7.1 audio processor" which is responsible for funneling all sources/input through it, applying appropriate filters, enhancement, processing and outputting to the preamp/amp stages.

    Unfortunately, often not a component level repair but board replacement.


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Just check the settings whether you have selected mute .

Posted on Dec 30, 2008

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