Question about Logitech QuickCam Communicate STX Personal Web Camera

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Logitech QuickCam Communicate STX web cam

Installed webcam with MSN Messanger . . . I can see and hear my caller and my caller can see me BUT can NOT hear me. Caller is connected to a laptop with headphones. So, I purchased a ClearChat Comfort USB headset, thinking perhaps I can communicate with headphones. Still the caller cannot hear me but see me. Green voice bar is not moving on our end when speaking to them but we can see their green audio bar moving and hear them when they speak. Well? Is the problem ours or theirs?

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  • dainora Dec 30, 2008

    A prompt comes up requiring me to fill out name and support key number, which I do believe is expired as it is quoted in the prompt and the need to obtain a new one is necessary.

  • dainora Jan 04, 2009

    Found my own troubleshooting with the problem of not being heard by third callers. I went into MSN Messenger Help drop box and clicked on Audio Properties . . . . and so on.

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  • Logitech Master
  • 13,433 Answers

Hi

open up this page and start the remote support session so we can figure it ou ttogether

http://www.fastsupport.com/772273404


if you have any problems with the page use the manually download software link on the page

Posted on Dec 30, 2008

  • Ekse Dec 30, 2008

    the problem is most likely in your end the microphone settings are still incorrect I can help you with that.

  • Ekse Jan 04, 2009

    I only got your comment now, I can open up another support session if you still need assistance.

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