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I have a laptop gateway computer, the power light is on but everything else is dead, I cannot get the hard drive to eject,all this seem to happen after I got a virus?will this have anything to do with my problem or is this a power supply problem? please help thank you.

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  • josbru Jan 08, 2009

    wiz you have a lot of good tips,when I was talking about hard disc I meant the disc drive E

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Check all connections mate . Any one of the below could be faulty :-

Power outlet at the wall - try plugging something else into the socket or use a different socket

Are you using any multi-plug adapters? Plug the laptop straight into the mains

Your DC jack may be loose (Where the charger plugs in). This is a common problem and most laptops will get this during their life. Take if to a repair shop to get it fixed. A quick way of checking this is to plug the charger in and wiggle the cord - if the socket where the charger plugs in moves , its a loose jack and it will need to be resoldered.

Dead Battery - Try another battery , or let the battery charge - Try running directly off the mains

Hard drive wont eject? - There not supposed to , the only way you usually disconnect the hard drive is by unscrewing it from the laptop.

How far can you get when you say "Everything else is dead"? can you get to the BIOS? , does anything appear on the screen aty all? If you get a picture but cant boot then its likely that the virus corrupted your windows installation which means you will have to use the repair discs that came with the laptop or another windows install disc to reinstall windows - This will however , lose any documents , music , programs etc that you put on - If you want to keep things off the drive , plug it into another laptop , get all your data back then reinstall into your own laptop. If you rtry putting the drive in another laptop and things dont work and you cant even get your data or the drive doesnt appear , you will need a new hard drive and then have to reinstall windows on the new drive

Posted on Dec 30, 2008

Testimonial: "thanks very much for taking time to try i help me it is still not workiny but when i get the time i will try all the things you say GOD bless"

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