When I start up my laptop it loads until it gets to the windows logo, then a system error pops up and says something about LSASS.EXE error message. Thats when it turns off. It just constantly does the same thing over and over....
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
disabling startup programs. Go to Start > Run (search in Win 7) and type
MSConfig. In Startup tab, uncheck anything that you don't want Windows to
load automatically. It will make Windows boot faster and use less resources
while running. This just disables them in startup. Programs will still load,
but when only you initiate.
First, I want to know if you sees the Dell logo after turning on the laptop? If yes then this is no boot issue.
1. Immediately run the PSA. Make sure laptop is off. Press and hold down the Fn key, while holding down Fn key press the power button at the same time just once. Once the Dell screen loaded you can now let go of the Fn key. Check if the PSA will run short test for the LCD, RAM and HDD. When full color displays on the screen just press Y. PSA will continue. Just take note of any error code will appear on the screen such as 0141, 0142 and 0146 these are HDD failure errors which means HDD needs replacement. If the test says no errors found then proceed to step 2;
2. Try restarting the laptop once you see dell logo then keep tapping F8. Select last known good configuration. Press enter key. Just wait and check if laptop will load Windows. If not then, restart laptop keep tapping F8 try to select safe mode check if it will load Windows. If not then prepare the Windows OS disc the one came with your laptop.
3. While laptop is on insert the Windows OS disc. Restart the computer. On the Dell screen keep tapping on F12 to show boot menu. In the boot menu select CD/DVD ROM Drive. Press enter then keep tapping on space bar until it will say Windows loading files, please wait.
4. In the User Interface it will show you some options to select. Once the Install screen comes up look on the lower part select Repair Your Computer. If will ask you to do Startup Repair, please do start up repair. If fails try the System Restore. If fails then step 5;
5. If you have important files in your HDD then back up your files first. After backing up of files you can now install the Windows OS. Here is the process in installing the Windows OS. Insert the Windows OS disc, restart the laptop, keep tapping F12 on Dell screen, on boot menu select CD/DVD ROM Drive.Install the Windows OS. Just complete the installation.After the installation install the laptop drivers.
go to www.ubuntu.com download the cd image that is suitable for your laptop but USE THE VERSION 8 NOT 9
star your computer with the cd inserted
when ubuntu is loaded verify if you can browse your hdd if not your hdd is toasted
if yoes you will need to use your recovery disk that came with your laptop but WARNING YOUR RECOVERY DISK IS DATA DESTRUCTIVE
if you dont have your recovery disk use any windows install cd (xp , vista or se7en)
go to http://www.gateway.com/worldwide/ to get your new driver
of your hdd is toasted buy a new one and go to a pc shop to make it replaced
Turn the laptop on.
Just after the laptop logo's have vanished start to press F8 repeatedly until you see an option page pop up.
If the Windows loading screen shows up then you will have to do it again.
Select "Last known good configuration"
Press Enter 2 times.