Question about Computers & Internet

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DVD won't complete the burn process

First my DVD drive disappeared (something to do with my registry but Fixya solved that problem last month). Now it can't finalize any DVD's. The error has something to do with ''SymAddln'' program. Note this is the first DVD I've tried to burn since Fixya helped me last time.

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  • 5 more comments 
  • mjkopec7 Dec 31, 2008

    Thanks for the tip about symantec removal - I tried that link prior to my original posting and my problem still persists.
    Norton came installed on my computer and my 90 day subscription recently ran out so I uninstalled it. That is when my problems started. Not sure if it's coincidence or not. I'm not very computer savvy, but is there a way to locate this file and delete it from the registry or wherever it is? I've tried refreshing my DVD device manager but still the same problem (CD's can be ripped and played but can't be burned - Same for DVD's)

  • mjkopec7 Dec 31, 2008

    I'm almost there - I used that link and deleted all temporary files. I get 99% done with Window's DVD maker and then it tells me an error occurred and suggests alternatives like making sure my DVD is connected or updating device manager. I'm at a loss - This is first time i'm burning a DVD and I've wasted 4 of them getting 99% done each time. Not sure what else to try.

  • mjkopec7 Jan 01, 2009

    I cleared my files and updated device manager (computer told me I already had the most up to date info)- Still can't burn

  • mjkopec7 Jan 01, 2009

    One post recommended I get a registry cleaner -The post had a key code for CCleaner but it was expired and looks like CCleaner(aka: RegCure) will charge me $30 to download the program. Is this the answer to my problems?

  • mjkopec7 Jan 01, 2009

    I'm using Vista and I check the registry - No sign of Symantec anywhere. It's not under program files in Explorer either.

  • mjkopec7 Jan 01, 2009

    I'm using the Vista DVD maker software. My next door neighbor has no problem with his, and I don't think it's the hardware since it can play CD's and rip them.

  • mjkopec7 Jan 03, 2009

    The hits keep coming - Now one of my USB drivers is not recognized due to registry problems. Is it possible that my DVD's don't finish burning and my USB is not recognized due to registry problems? Recommendations on this?

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25 Answers

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Any former norton user should know NOT to use symmantec removal tool. It does not edlete "critical" shared files, and can lead to errors down the road. Your best bet is to use window's add/remove program. If your problem persists, HiJack this (by trend micro) will be a good (free) tool for you to manually delete anything symantec related.
Link - http://www.download.com/3001-8022_4-10227353.html?spi=c863cfe8d4fe9502df3d42b31ad9d647
Run a system scan and after it finishes... check off everything Symmantec related.
Click Fix
It will remove all traces.
Hope this helps.
If you Check the system with a logfile... cut and paste the results here, and I can give you a list of suspicious entries you will want to delete.
Windows defender is a descent program too, and it is available at the windows update site.

Posted on Jan 01, 2009

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Your DVD Writer lens needs to be replaced by a new one ...

Posted on Jan 01, 2009

  • Sibananda Jena
    Sibananda Jena Jan 01, 2009

    Step 1: Start Registry Editor

    loadTOCNode(3, 'whattotry');
    Start Registry Editor.
    Step 2: Delete the UpperFilters registry entry

    loadTOCNode(3, 'whattotry');


    1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

    2. Expand SYSTEM, and then expand CurrentControlSet.

    3. Expand Control, and then expand Class.

    4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

    5. In the details pane of Registry Editor, on the right side, click UpperFilters.

      Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.

      • If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.

      • If
        you do not see the UpperFilters registry entry, you still might have to
        remove the LowerFilters registry entry. To do this, go to "Step 3:
        Delete the LowerFilters registry entry."

    6. On the Edit menu, click Delete.

    7. Click Yes when you receive the following message: Are you sure you want to delete this value?
    The UpperFilters registry entry is removed.
    Step 3: Delete the LowerFilters registry entry

    loadTOCNode(3, 'whattotry');


    1. In the details pane of Registry Editor, on the right side, click LowerFilters.

      Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.

      If
      you do not see the LowerFilters registry entry, unfortunately this
      content is unable to help you any more. Go to the "Next Steps" section
      for information about how you can find more solutions or more help on
      the Microsoft Web site.

    2. On the Edit menu, click Delete.

    3. Click Yes when you receive the following message: Are you sure you want to delete this value?The LowerFilters registry entry is removed.

    4. Exit Registry Editor.

    Step 4: Restart your computer

    loadTOCNode(3, 'whattotry');
    Restart
    your computer. After you have done this, try to access the CD or DVD
    drive. If you can access the CD or DVD drive, and if you do not receive
    an error message, the problem is resolved. You can reinstall your CD or
    DVD writing or recording software.

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'Download and run the Norton Removal Tool'
Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?Open&src=con_ols_nam

After uninstalling Norton Product, you will have to remove the left over 
Symantec folders (Common Shared folders). Follow the steps as mentioned:

-- On the Windows taskbar, click Start > Programs > Accessories > Windows 
Explorer.
-- Delete the program installation folders for all Symantec program that 
were installed.

If you accepted the defaults, the installation folders will be in C:\Program 
Files and will have the name of the program that you installed. Here are the 
default program folder names and locations listed by program:

C:\Program Files\Norton Internet Security
C:\Program Files\Norton SystemWorks 

Next, configure Windows to show all files.

1. Click on "Windows Key" and select Control Panel
2. Double click on Folder options.
3. Click on View Tab
4. Uncheck "Hide file extensions for known file types."
5. Under the "Hidden files" folder, click "Show hidden files and folders."
6. Click on Apply
7. Click on OK.

Now, search for and delete all Symantec folders.

1. Click on "Windows Key" and select Computer.
2. Double click on C Drive
3. Go to the following locations and delete the following folders.

c:\Program Files\Norton Internet Security
c:\Program Files\Common Files\Symantec Shared
C:\ProgramData\Symantec

- Now delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make 
any changes to it. Incorrect changes to the registry can result in permanent 
data loss or corrupted files. Modify only the keys that are specified.

1. Click Start and then Run.
2. Type REGEDIT into the Run dialog box when it comes up and then click OK. 
The Registry Editor will open.
3. Navigate to and select the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

4. Press the Delete key on your keyboard and click Yes to confirm.
5. Navigate to and select the following key:

HKEY_CURRENT_USER\Software\Symantec

6. Press the Delete key on your keyboard and click Yes to confirm.
7. Click on File in the top toolbar and then click Exit.

If the error message is still there, go to Start and search for 
SymAddln and if found one entry in C:/Users/user name/Favorites/Internet 
Shortcut and delete it and reboot your computer.


Posted on Dec 31, 2008

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Hi,
Well you have tried everything in the bucket , except for a reset of the entire system. Since the USB ports have also stopped working, it seems the problem is because of the operating system. Reinstall windows vista on your computer. If the drive still doesnot work , then the only solution would be to replace the drive

Thanks
Proton

Posted on Jan 03, 2009

  • Mandeep  Singh
    Mandeep Singh Jan 05, 2009

    Repeat post

    Hi,
    Well you have tried everything in the bucket , except for a reset of the entire system. Since the USB ports have also stopped working, it seems the problem is because of the operating system. Reinstall windows vista on your computer. If the drive still doesnot work , then the only solution would be to replace the drive

    Thanks
    Proton

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  • 183 Answers

Honestly, you have only 2 options left here now.
First one reinstall your OS (use recovery disk if you have) and even it fails
then second one
you must change your DVD/CD drive Lense.
if you can rip CDs then there is less chance to exist second option.

Thank you,

Posted on Jan 03, 2009

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  • 326 Answers

Sometimes due to this problem its quite possible that usb device is not getting recognized.

Posted on Jan 03, 2009

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Hi, it look to me you have virus ( ad-awere se personel )douwnload this , i use to have that probleme and now it fix. happy to help yvon !!!

Posted on Jan 03, 2009

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Hi There
There is a problem with Vista DVD software, so firstly uninstall that and perform a CClean to clean the registry >>>>

http://www.filehippo.com/download_ccleaner/

secondly, if the problems started after you have uninstalled Symantec you may have to use the "Norton Removal tool" >>>>>

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
After running Norton Removal tool perform another CClean restart the PC and reinstall the Vista DVD again and try another burn, also check for viruses that could have changed the registry entries.
If non of this works maybe a system restore would iron out the problem.
Kind regards and good luck

Posted on Jan 03, 2009

  • Lee Hodgson
    Lee Hodgson Jan 03, 2009

    Hi again
    Sounds like you have the Win32 virus running somewhere on the system, if i was you i would perform a complete system restore and take the PC back to before a time when all of these problems begun

    Kind regards


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Took a while to get down here! Download the CCleaner From the Names Website. it is FREE and is the Best. Has a Setting in it that will fix ALL Registry Problems with just a Couple of Clicks. Then try your Burning. Let me Know!

Posted on Jan 03, 2009

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1) install the nod32 antivirus for see if you have some virus.
2) install for burning the ashampoo burning 2009. it free
3) see your dvd if cable is inserted corrected.
4) use a clean disk for your dvd if you see that there is some podwer in your computer.
5) if all of this fails i think that you must exchange your dvd.

Posted on Jan 03, 2009

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Ccleaner is not regcure... it sounds like you were tricked into downloading the wrong program. I do recommend you download a freeware program called decr apifier at http://pcdecrapifier.com/ and remove all the junk programs that come preinstalled with the computer.

Robert

Posted on Jan 01, 2009

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Hi! I think you have recently uninstalled a norton antivirus program. However, due to some reasons the uninstallation process was not able to remove all the norton files from your computer and due to this you are getting Symaddln error. Go to the link below and install the

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?Open&src=con_ols_nam


Please note that this issue could be caused due to the existence of the
previous version. In order to resolve this issue, I suggest that you to
manually remove the previous version as well as the remnants of the previous
version.


After uninstalling Norton Product, you will have to remove the left over
Symantec folders (Common Shared folders). Follow the steps as mentioned:

-- On the Windows taskbar, click Start > Programs > Accessories > Windows
Explorer.
-- Delete the program installation folders for all Symantec program that
were installed.

If you accepted the defaults, the installation folders will be in C:\Program
Files and will have the name of the program that you installed. Here are the
default program folder names and locations listed by program:

C:\Program Files\Norton Internet Security
C:\Program Files\Norton SystemWorks

Next, configure Windows to show all files.

1. Click on "Windows Key" and select Control Panel
2. Double click on Folder options.
3. Click on View Tab
4. Uncheck "Hide file extensions for known file types."
5. Under the "Hidden files" folder, click "Show hidden files and folders."
6. Click on Apply
7. Click on OK.


Now, search for and delete all Symantec folders.

1. Click on "Windows Key" and select Computer.
2. Double click on C Drive
3. Go to the following locations and delete the following folders.

c:\Program Files\Norton Internet Security
c:\Program Files\Common Files\Symantec Shared
C:\ProgramData\Symantec

- Now delete all the 3 folders.
Now restart your computer and check wheather you still face the same problem. If you still face the same problem then perform this step.

Last Step-

CAUTION: I strongly recommend that you back up the registry before you make
any changes to it. Incorrect changes to the registry can result in permanent
data loss or corrupted files. Modify only the keys that are specified. Please
see the document linked below for details on making a backup of your registry:

Title: 'Backing up the Windows registry'
Document ID: 199762382617
Web URL:
http://service1.symantec.com/support/tsgeninfo.nsf/docid/199762382617

NOTE: These keys may not exist on all computers. If either or both exist,
please delete them as instructed.

1. Click Start and then Run.
2. Type REGEDIT into the Run dialog box when it comes up and then click OK.
The Registry Editor will open.
3. Navigate to and select the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

4. Press the Delete key on your keyboard and click Yes to confirm.
5. Navigate to and select the following key:

HKEY_CURRENT_USER\Software\Symantec

6. Press the Delete key on your keyboard and click Yes to confirm.
7. Click on File in the top toolbar and then click Exit.

NOTE: If you are receiving "Access denied" message while deleting any
particular registry entries, I would request that set the permission for that
registry entry and then proceed deleting registry entries. For more
information please refer the link below:

Title: 'Error: "Error Deleting Key: Cannot Delete "<Registry Key Name>":
Error While Deleting Key"'
Document ID: 2002112506314039
Web URL:
http://service1.symantec.com/support/tsgeninfo.nsf/docid/2002112506314039?Open&src=con_ols_nam

To delete temporary files, please follow the link below:

Title: 'Deleting Windows temporary files'
Document ID: 2003102413414139
Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2003102413414139?Open&src=con_ols_nam

At this point, your system should be completely clean of Symantec products.
We expect that the solution provided above will resolve your issue.

This alone didn't do it. When I was in the registry, I noticed two other
Symantec files, so I went back and deleted them.
I went to Start, programs, accessories, tools, disk cleanup and found that
there were still temporary files there, so I clicked OK to remove them and
rebooted.
The error message was still there, so I went to Start and searched for
SymAddln and found one entry in C:/Users/user name/Favorites/Internet
Shortcut and deleted it and rebooted . . . and it seems to be gone

Posted on Jan 01, 2009

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If you want it fixed and don't mind spending $65 dollars, there is a company with a product called re-image. It does a compllete fix on your computer in real time through internet explorer. I saw it in action a few days ago, and was very impressed, just coogl it , and it's garanteed to work or your money back, and to be honest with you at this point you have so many guesses as to what it may or could be that I think it is worth the money to get it fixed to perfection, just my 2 cents, the program goes through every file in your computer and replaces damaged and or corupted files, and you will be like a new man. I may get some flack for this but you need a fix at this point not a guess

Posted on Jan 01, 2009

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Hi , How can I help You .
"SymAddLn" looks suspiciously like Norton/Symantec.

If a Norton product has been uninstalled, a cleanup tool available from the
Symantec WebSite may help to eliminate odd traces left behind.
delete temporary files, please follow the link below:

Title: 'Deleting Windows temporary files'
Document ID: 2003102413414139
Web URL:
http://service1.symantec.com/Support...rc=con_ols_nam


Posted on Jan 01, 2009

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  • 233 Answers

You can download this Multi- function software for burning CD and DVD, it is called Ashampoo Burning Studio 6, it is a free software and it works great and you can read reviews from the link I have given you.
here is the link to help you:

http://www.download.com/Ashampoo-Burning-Studio-Free/3000-2646_4-10776287.html


Posted on Jan 01, 2009

  • Raymond Owusu-Gyawu Jan 03, 2009

    I recommend performing a repair installation of windows, which will help clean up the registry for error producing files and refresh the system. If you have windows XP, please use the following link to repair windows XP.

    http://www.microsoft.com/windowsxp/using...


    If you have windows vista, please use this link

    http://support.microsoft.com/kb/936212/

    I hope this works




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I don't see a mention anywhere of how you are burning the DVDs. If you are using Vista's inbuilt burning program you have to make sure you DON'T select the "allow files to be added later" option on the "formatting" options. If you do the disc won't finalize.

I would strongly suggest getting a copy of Nero to use for your burning and leave the Vista "option" alone.

Posted on Jan 01, 2009

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Http://www.pcworld.com/downloads/file/fid,64953-order,1-page,1/description.html here is a free registry cleaner please run it and post the results. As well as the registry log if you could thank you.

Posted on Jan 01, 2009

  • machadojr_fe Jan 01, 2009


    1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
      If you are prompted for an administrator password or confirmation, type your password, or click Continue.

    2. Locate, and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution
      There can be many instances of the registry subkey that is mentioned in
      step 2. You must make sure that you are in the appropriate registry
      subkey before modifying the UpperFilters and the LowerFilters values.
      To verify that you are in the appropriate registry subkey, make sure
      that the Default data value is DVD/CD-ROM and the Class data value is
      CDROM.

    3. In the right pane, right-click UpperFilters, and then click Delete.

    4. Click Yes to confirm the removal of the UpperFilters registry entry.

    5. In the right pane, right-click LowerFilters, and then click Delete.

    6. Click Yes to confirm the removal of the LowerFilters registry entry.

    7. Exit Registry Editor, and then restart the computer.


  • machadojr_fe Jan 03, 2009

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Download a dvd burning program then you will have more chances of burning the dvd good luck hope this helps.

Posted on Jan 01, 2009

  • Ranj satar
    Ranj satar Jan 01, 2009

    Most vista computers dodnt play dvds or burn them that is a problem that happenes to about 40% of peoples the best thing to do and this is proberly the only thing to do is take it back to the store and they should fix the problem for you for a low fee or for free dont worry this happens to a lot of people it even happened to me i couldnt paly any dvd when i bought it from the store so i took it back and now it is fixed good luck hope this helps.

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Try this software then burn u can burn succesfully.
http://www.brothersoft.com/nero-7-ultra-edition-download-45110.html
downlaod free then install
u can do it.

Posted on Jan 01, 2009

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  • 115 Answers

Somehow a file has been deleted. If you have Windows XP or Vista, you can try system restore. The best bet is to reload the dvd drive's software and/or dvd burning software. (drivers that are missing). If you don't have it, let me know and I'll find it for you if I can. Good Luck and Happy New Year!

Posted on Dec 31, 2008

  • Dave Markley
    Dave Markley Jan 02, 2009

    First of all as far as Registry Cleaners go, some are legitimate (CCleaner is the only one I'll use and it's free here) and beneficial if used properly. However some, if not most, are dangerous or are just a scam. This isn't your answer to a dvd problem.
    I strongly suggest (in this order) downloading AVG Free 8.0 anti-virus here, disconnect from the internet (you'll be without virus protection for just a couple minutes), go to Add/Remove Programs in your control panel and remove anything with the names Symantek and Norton. AVG is a much better anti-virus that automatically updates and scans your PC every day and even when scanning doesn't slow down your PC. After you install AVG (or some other anti-virus, you can now reconnect to the internet.
    "SymAddln" errors should no longer bother you,but you should still re-install your dvd software in case it caused any damage.


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Hello and welcome to FixYa!

CCleaner is a good Clean-up Program which deletes invalid Registry and Deletes Temporary Files. This is the best program as it is Fast, Effective and FREE! it is also a small size of around 2 MB!

Hope this is Your solution to your Problems --P3NGYJ03

Posted on Dec 31, 2008

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I don't think your DVD drive was the only thing that disappeared. Last I heard, failure to finalize means lack of a DVD burner

Posted on Dec 31, 2008

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Ahh yes .. Symantec rears its dirty head again ... get the removal tool from their website and remove all your symantec programs ..

Posted on Dec 31, 2008

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The link below provides the solution for deleting the files on SymAddln program

CLick this link

Remove the temporary files .

Posted on Dec 30, 2008

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"SymAddLn" looks suspiciously like Norton/Symantec.

If a Norton product has been uninstalled, a cleanup tool available from the 
Symantec WebSite may help to eliminate odd traces left behind.
===================== I also had this symaddln error occur on windows vista for my media player. It gives you a box that says do you want to disable symaddln and you can either opt to put a check by the name symaddln or not. Dont disable it by putting the check mark by the name. Simply click ok to acknowledg that you have seen the message saying the program doesnt want to run and then shut your computer down. Then turn your computer back on and go back into the media player and see if you still get the same message saying that the program wouldnt run.  I did all this and i have never had the message again. I can watch movies or whatever. It never sends me to the desktop and there are no problems whatsoever.
If you clicked yes to uninstall symaddln by putting the check mark next to the name then i am not sure what you can do. You could try and re-install it by searching for it but they say it is hard to find in a search so i am not sure how you would do this but my knowledge is also lmitedwhen it comes to computers. I just knew to do this by playing video games when younger. When ever you get an error on a gaming system it is almost always fixed by turning it off and then restarting it. This worked for me with the media player too.
So in summary if you didnt disable it click the ok box without checking the symaddln icon icon and shut the computer off. Then turn it back on.
If you did disable the program try and find it an re-enable it and if it shows that error again just click ok without checking the symaddln icon and then shut down the computer. Then  turn it back on. Problem should be solved

Posted on Dec 30, 2008

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