Question about Maytag Neptune MAH5500B Front Load Washer

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Sounded like an explosion in washer busted enter door and tub edg

Was washing a small load and the washer was in the spin cycle and it sounded like an explosion. We shut down the washer which was very noisey. The enter door was all broken up into pieces and the rim edge of the tub had gotten chewed up. The machine will not start in the spin cycle now and since there is so much damage I don't want to try and put water into the machine. Any idea what caused this problem?

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  • Bill Newberry
    Bill Newberry May 11, 2010

    Hello,



    It sounds as though your bearings may have been shot, or something got stuck between the door and the rubber gasket. What where you washing when this happened? Is there any damage to the Door Gasket?



    Here is a Repair Manual for the Maytag Neptune Washer that may help.



    Thanks

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When you grab your inner tub is their slop in its movment.if so it is the bearings and junk it lest you have a service contract.repair about 400 to 500$

Posted on Jan 01, 2009

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I’m checking for Outer Tub increased bearing resistance…..Rich


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I have a zanussi washer/dryer but lately its making so much noise !! its driving me nuts please tell me what it could be ?? thanks


Hi

Thanks for using FixYa. If your washer is a front load washer then check these things if it is making noise--
Bellows
The bellows is a rubber sleeve that seals the suspended outer tub to the stationary cabinet front at the tub opening. Its purpose is to provide a water tight opening into the tub that can be sealed by the cabinet door, yet allow flexibility for the oscillation of the tub during the wash and spin cycles.
Outer Tub Assembly
The outer tub assembly is supported by two suspension springs and stabilized by two air shock assemblies. A cement counter weight is mounted to the front of the outer tub by screws. A counterweight is molded into the rear half of the outer tub. These counterweights prevent excessive oscillation of the entire suspended assembly during an unbalanced spin cycle.
Spin Basket Assembly
The spin basket is constructed of stainless steel. The circumference of the basket is perforated to allow water to flow through it as it revolves. A heavy steel shaft is pressed into the spin basket support which is then bolted to the basket. The spin basket assembly is entirely supported by two ball bearings pressed into the rear of the outer tub. A large drive pulley is mounted to the free end of the shaft that extends through the rear of the outer tub. There are three plastic vanes mounted to the spin basket to aid in the washing action during the wash cycle. The rotation of the spin basket provides both the washing action during the wash cycle, and water extraction during the spin cycle.


High pitch "jet engine" noise--A certain amount of motor whine is normal during the spin cycle.


Rattling and clanking noise--
• Foreign objects such as coins or safety pins may be in drum or pump. Stop washer and check drum. If noise continues after washer is restarted, objects may be in pump.
• Belt buckles and metal fasteners are hitting wash drum. To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out.

Squealing sound or hot rubber odor-- Washer is overloaded. Do not overload washer. Stop washer and reduce load.

Thumping sound— Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, washer is probably out of balance. Stop washer and redistribute wash load.

Vibrating noise--
• Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust leveling legs. NOTE: Some shaking of the washer is normal without moving across the floor. See INSTALLATION INSTRUCTIONS for details.
• Shipping bolts and foam blocks have not been removed during installation. See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam blocks.
• Wash load unevenly distributed in drum. Stop washer and rearrange wash load.


Please do rate the solution and revert for further assistance.


Thanks

Rylee



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1 Answer

Leak


It sounds like you have a leak somewhere around the door bellow. This is the rubber boot that seals the wash tub to the door frame. Pull the folds back and inspect around the entire perimeter of the rubber. You could have a small rip or tear somewhere. There are a series of small holes in the bottom of the bellow that are supposed to be there. This is the allow any standing water to drain back into the wash tub. If you cannot find any obvious signs of leaks, remove the lower panel under the door. This is accomplished by removing the screws under the bottom edge of the panel. With the screws removed, the panel will drop down, then off. Start the washer on a normal wash and watch for any leaks. If the door bellow leaks, the front counterweight (usually a concrete block) will begin to get wet and drip. This could also be an indication of the bellow clamp around the wash tub being loose. If the leak starts to pool under the washer and run out the front, this is usually an indication of a drain pump leak or drain line leak. Please inspect the washer with the panel removed and the washer on a load and post back and let me know. Go to my profile and use the "Ask Me" feature for a quicker response. I hope this helps you.

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