Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

Sounded like an explosion in washer busted enter door and tub edg

Was washing a small load and the washer was in the spin cycle and it sounded like an explosion. We shut down the washer which was very noisey. The enter door was all broken up into pieces and the rim edge of the tub had gotten chewed up. The machine will not start in the spin cycle now and since there is so much damage I don't want to try and put water into the machine. Any idea what caused this problem?

Posted by on

  • Bill Newberry
    Bill Newberry May 11, 2010

    Hello,



    It sounds as though your bearings may have been shot, or something got stuck between the door and the rubber gasket. What where you washing when this happened? Is there any damage to the Door Gasket?



    Here is a Repair Manual for the Maytag Neptune Washer that may help.



    Thanks

×

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 311 Answers

When you grab your inner tub is their slop in its movment.if so it is the bearings and junk it lest you have a service contract.repair about 400 to 500$

Posted on Jan 01, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Kenmore 22622 washer tub will not spin during spin cycle, burnt smell


Sounds like the belt between the motor and the tub is slipping or the tensioner spring may have failed.

Dec 14, 2013 | Kenmore 22422 Top Load Washer

1 Answer

Washer is a Samsung WWF337AAW-XAC. Just prior to the spin cycle we hear a rattling or grating noise and then it rattles throughout the spin cycle. It will sometimes rattle at the end of the rinse cycle but...


hi Rick.
Reasons a washer will make noise during spin mode:
1. Main tub bearing faulty
2. Main drive pulley
3. Motor coupling worn
4. Bad clutch
5. Worn out drive belt
6. Clogged or damaged drain pump
7. Transmission is worn out
8. Shock absorber (front loader washers)
9. Springs or dampening straps (top load washers)
10. Agitator directional cogs aka "agitator dogs" (top load washers
When the washer spins, it rides on a bearing that allows the tub to move freely with zero resistance. If this bearing is worn out, a loud noise will be heard when the washer spins. A good way to tell if your washer problem is the main tub bearing will be that the washer noise will get worse or louder as time goes on. This means the bearing is becoming more worn out and close to complete failure. The bearing in your washing machine is a circular metal object that has many small little metal balls inside. These small metal balls inside the bearing sit in a track and move when the washer is spinning. If the tub bearing begins to wear out, usually the small metal balls inside can fall out one by one causing the noise you hear. (If your washing machine is a front load washer, open the door and turn the drum by hand. If you hear a rubbing sound or the drum spins uneven, then the main tub bearing is most likely bad and needs replaced.)
Washing machine tub bearing

Washer has noise during spin cycle

The bearing may also be without lubrication. If the sound you hear is more of a squeaking noise than a grinding noise, it may mean the bearing needs to be lubricated with a mechanical grease. If the sound is more of a grinding noise, then this usually means the bearing is falling apart and will need to be replaced ASAP. If you suspect your washers main tub bearing is worn out, the repair process is one of the most difficult to perform yourself. A worn bearing can also damage the tub of the washer. This means the tub (inner or outer) may need to be replaced also.
A washer making a loud noise during spin cycle can also be caused by a faulty drive pulley. The pulley is what the belt (if applicable to your washer) rides on to spin your washers tub. The pulley can be made of plastic or metal. It could be simply worn out or just loose. To find out if the drive pulley is causing the noise, you will need to take the washer apart and inspect the pulley for signs of damage.
WASHER MOTOR PULLEY
The motor coupling could also be the cause of the loud noise. The motor coupling in your washer connects the washers transmission to the motor. It is made of plastic and built to break if the washer gets overloaded. This is so the motor and the transmission do not become damaged. The motor coupling is an easier repair and can be done by most people.




Washer Washing Machine Motor Drive Coupling Coupler
The clutch in a washing machine connects the inner wash tub to the transmission. The clutch lets the washer get to the proper spin RPM in a gradual way. If the clutch is worn it can make noise when the washer is spinning. A bad clutch needs to be removed and replaced to stop the noise.
Washing Machine Clutch
The belt in your washer can become worn and cause noise while spinning. If worn out, replace the belt. Replacing the drive belt on a washing machine is an easy task and can be ordered online for less.
Washing machine belt
The drain pump in your washer that drains the water out could be clogged or damaged. While in spin mode, your washer may drain out the water by using the drain pump. If the loud noise only happens at certain intervals during the spin cycle, it may be the drain pump. Usually this can be fixed by simply removing the drain pump and removing any debris that may be clogging it up causing the noise.
Drain Pump for Washing Machine




The next part of your washer that can be causing a loud noise is the transmission. If the transmission is bad, usually the cost to fix this outweighs the cost of a new washer.
If you have a front loading washing machine, they all have shock absorbers. The shock absorbers are used to center the tub movement while in the spin cycle. These shock absorbers are connected from the washer frame to the outer tub. If the shock absorbers in your front loader become weak the washer will make a loud banging sound during the spinning cycle.
Shock Absorber for washing machine
Top load washers usually have springs or dampening straps holding the tub centered. If a spring or strap falls off or becomes weak, a loud noise will be heard in spin mode. Simply replace the strap, spring, or springs to remedy this issue.
Washing machine suspension springs
Agitator directional cogs are used to operate the upper part of dual action agitators (Top load washers). They engage the cogs on the inner area of the agitator as it turns in one direction. They release when the agitator reverses its direction. This lets the top part of the agitator to ratchet in only one direction. The bottom part will agitate in both directions. The cogs are made of plastic and wear out with regular use. They will start slipping and make a grinding noise. Another way to be sure that this part is bad is if you notice the top portion of the agitator does not move in a smooth motion. Removing the top half of the agitator to see if the cogs are worn out.

Dec 08, 2017 | Washing Machines

1 Answer

Is water supposed to enter the tub during the first half of the final spin cycle (not rinse cycle)?


no spin cycle don't have water it could be the pump is not getting the water out fast enough, could be clogged or the rear drain pipe is blocked or bent. failing them to problems it could be the valve its self.

Aug 04, 2017 | GE WBSE3120B Top Load Washer

1 Answer

Tub filled with water, Lr code


To pump out the excess tub water while failing to complete spin cycle;

Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.


This process is documented in the Service Manual. I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.



If I could ask you to do a little troubleshooting;

It sounds like the wash/agitate cycle completes and you enter into the spin cycle of the selected wash cycle is that correct. When the wash cycle fails does the Cycle Status LED indicate that the washer is in the Spin cycle?

With a empty wash basket no wash load in the basket and you start a Spin Only cycle will the Spin Only cycle complete?

If the washer will start the cycle do you hear and loud Spin Only cycle noise such as metal against metal grinding noise?

With the washer off and no clothes in the wash basket can you open the lid then Spin the wash basket as fast as you can in the CCW direction the only direction. The wash basket should spin CCW several rotations and coast down to a smooth stop dose it?

I’m checking for Outer Tub increased bearing resistance…..Rich


FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

Jun 28, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

I have a zanussi washer/dryer but lately its making so much noise !! its driving me nuts please tell me what it could be ?? thanks


Hi

Thanks for using FixYa. If your washer is a front load washer then check these things if it is making noise--
Bellows
The bellows is a rubber sleeve that seals the suspended outer tub to the stationary cabinet front at the tub opening. Its purpose is to provide a water tight opening into the tub that can be sealed by the cabinet door, yet allow flexibility for the oscillation of the tub during the wash and spin cycles.
Outer Tub Assembly
The outer tub assembly is supported by two suspension springs and stabilized by two air shock assemblies. A cement counter weight is mounted to the front of the outer tub by screws. A counterweight is molded into the rear half of the outer tub. These counterweights prevent excessive oscillation of the entire suspended assembly during an unbalanced spin cycle.
Spin Basket Assembly
The spin basket is constructed of stainless steel. The circumference of the basket is perforated to allow water to flow through it as it revolves. A heavy steel shaft is pressed into the spin basket support which is then bolted to the basket. The spin basket assembly is entirely supported by two ball bearings pressed into the rear of the outer tub. A large drive pulley is mounted to the free end of the shaft that extends through the rear of the outer tub. There are three plastic vanes mounted to the spin basket to aid in the washing action during the wash cycle. The rotation of the spin basket provides both the washing action during the wash cycle, and water extraction during the spin cycle.


High pitch "jet engine" noise--A certain amount of motor whine is normal during the spin cycle.


Rattling and clanking noise--
• Foreign objects such as coins or safety pins may be in drum or pump. Stop washer and check drum. If noise continues after washer is restarted, objects may be in pump.
• Belt buckles and metal fasteners are hitting wash drum. To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out.

Squealing sound or hot rubber odor-- Washer is overloaded. Do not overload washer. Stop washer and reduce load.

Thumping sound— Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, washer is probably out of balance. Stop washer and redistribute wash load.

Vibrating noise--
• Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust leveling legs. NOTE: Some shaking of the washer is normal without moving across the floor. See INSTALLATION INSTRUCTIONS for details.
• Shipping bolts and foam blocks have not been removed during installation. See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam blocks.
• Wash load unevenly distributed in drum. Stop washer and rearrange wash load.


Please do rate the solution and revert for further assistance.


Thanks

Rylee



Nov 10, 2009 | Zanussi ZWD12270 Front Load Washer / Dryer

1 Answer

Leak


It sounds like you have a leak somewhere around the door bellow. This is the rubber boot that seals the wash tub to the door frame. Pull the folds back and inspect around the entire perimeter of the rubber. You could have a small rip or tear somewhere. There are a series of small holes in the bottom of the bellow that are supposed to be there. This is the allow any standing water to drain back into the wash tub. If you cannot find any obvious signs of leaks, remove the lower panel under the door. This is accomplished by removing the screws under the bottom edge of the panel. With the screws removed, the panel will drop down, then off. Start the washer on a normal wash and watch for any leaks. If the door bellow leaks, the front counterweight (usually a concrete block) will begin to get wet and drip. This could also be an indication of the bellow clamp around the wash tub being loose. If the leak starts to pool under the washer and run out the front, this is usually an indication of a drain pump leak or drain line leak. Please inspect the washer with the panel removed and the washer on a load and post back and let me know. Go to my profile and use the "Ask Me" feature for a quicker response. I hope this helps you.

PS One other item. On the left hand side of the door bellow is the a dispenser tube that penetrates through the bellow and allows water to enter the wash tub. Sometimes the dispenser tube is not seated all the way into the rubber (should be seated past the flange) and it will dispense water behind the rubber instead of into the wash tub. Just something else to consider...

Jun 20, 2008 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Kenmore washer - water is emptying from tub but clothes are not spinning dry


replace door switch.If the computer thinks the door is open, it will not fast spin as a safety precaution. 

Feb 27, 2008 | Kenmore 3.2 cu. ft. Plus Top Load Washer

1 Answer

Doesn't spin the clothes dry on the final spin but spins at high revolutions without a load of clothes


I have read that if the pump is not draining the tub completely, there is an interlock that prevents the high speed spin from engagin. I have had debris caught in my pump several times (kids!!) with similar issues. There is a trap on the line leading from the tub to the pump which is "supposed" to capture debris, but it doesn't work all that well. Check your pump.....

Dec 18, 2007 | Frigidaire GLTR1670A Front Load Washer

1 Answer

The tub never starts to spin when it hits spin cycle.


If your washer functions when the door is shut it cannot be a door problem. The likely thing here is you may have a drain problem....your drain oulet filter (or out pump) could be blocked. This requires cleaning; when the washer goes thru all the functions except spin it is most likely your drain is clogged. Aft u have cleaned the filter & pump check by a small spin. Before you attempt, wall socket off & keep bucket handy to collect water.

Apr 29, 2007 | Crosley CW6000 Front Load Washer

Not finding what you are looking for?
Maytag Neptune MAH5500B Front Load Washer Logo

77 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Bill Long

Level 3 Expert

588 Answers

Ronny Bennett Sr.
Ronny Bennett Sr.

Level 3 Expert

6927 Answers

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...