Question about HP LaserJet 1012 Printer
I have an HP Laserjet 1012. The printer is stuck on an old job and keeps printing unwanted pages, even without a print request. And whenever I DO request a print job, I get an error message about my printer spooler. I have checked the spooler a dozen times to make sure it is on automatic, and have restarted my computer each time. I have uninstalled and reinstalled the printer and I've also made sure I have the current drives downloaded. In addition, there is nothing listed in the print queue. I am at a complete and total loss.
It sounds like an issue with the spooler service on Windows.
Youwill have to download the tool kit to run it. It states for windowsserver 2003 but will also work on xp Her is the link fo rthe download:
here is a link with direction for running it on xp
Whenyou run it it will ask you if you are sure you want to delete spoolerfiles. clcik yes. When it asks if you want to delete USB monitor clickon no.
Thisis the fix for the print spooler issue after yourun the cleanspl.exetool and wipe out all the ports. You have to addback in the USB portmanually.
Runregedit. Go toHKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Print/Monitors.Lookfor a USB Monitor entry. Before doing anything else, backup theregistryentry by right clicking on "Monitors" and selecting "Export".Give it aname and locaction so that you can put it back if you haveproblemslater. If "USB Monitor" is not there, add it by right-clickingonMonitors, New, Key. Name the new key "USB Monitor". Once added,rightclick on the new key and select New, String Value. Name the newvalue"Driver". In the right portion of regedit, right click on thenew"Driver" value and select "Modify". Make the value data"usbmon.dll".If there is an "HPUMON" entry (or the like), delete it.Disconnect theUSB cable to the printer. Run the "scrubber" or cleanutility, rebootthe machine. Reconnect the printer and install thedriver software permanufacturer instuction. This fixed my problem. Goodluck!
Posted on Feb 24, 2009
Canceling print jobs can be frustrating - slow even when it works. Follow these steps exactly, and you're home free.
(I'm assuming you use XP, and if XP Pro that you have administrator permissions.)
- Start Button
- Accessories > Administrative Tolls > Services
- Click one time on Print Spooler in the list of services on the right (they are alphabetical)
- In the column on the left, click "Restart"
- When the progress bar diappears, you should be OK.
Posted on Dec 30, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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