Question about HP LaserJet 1012 Printer

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Printer Spooler/Unwanted print job

I have an HP Laserjet 1012. The printer is stuck on an old job and keeps printing unwanted pages, even without a print request. And whenever I DO request a print job, I get an error message about my printer spooler. I have checked the spooler a dozen times to make sure it is on automatic, and have restarted my computer each time. I have uninstalled and reinstalled the printer and I've also made sure I have the current drives downloaded. In addition, there is nothing listed in the print queue. I am at a complete and total loss.

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  • ncakim Dec 30, 2008

    I'm afraid it's a no-go. I followed your instructions but the same thing keeps happening. Another message I am getting reads "Spooler SubSystem App has encountered a problem and needs to close". This will appear every single time the unwanted print occurs. I even tried printing this page we are using to communicate, but the unwanted print job is what came out of the printer.

    I then uninstalled the printer again and now when I try to REinstall, I get an error message that reads "The hp Laserjet 1010 has encountered a severe error and will now exit. Restart your computer and run setup again". Yep...tried that too....

    Oh how frustrating! Does any of this make sense to you?

  • ncakim Feb 17, 2009

    Thank you so much for all your help. I appreciate your advice and wish we could have solved the problem, but we ended up replacing the printer altogether and all is fine now.

    Thanks again!!



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It sounds like an issue with the spooler service on Windows.
Youwill have to download the tool kit to run it. It states for windowsserver 2003 but will also work on xp Her is the link fo rthe download:

here is a link with direction for running it on xp

Whenyou run it it will ask you if you are sure you want to delete spoolerfiles. clcik yes. When it asks if you want to delete USB monitor clickon no.
Thisis the fix for the print spooler issue after yourun the cleanspl.exetool and wipe out all the ports. You have to addback in the USB portmanually.

Runregedit. Go toHKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Print/Monitors.Lookfor a USB Monitor entry. Before doing anything else, backup theregistryentry by right clicking on "Monitors" and selecting "Export".Give it aname and locaction so that you can put it back if you haveproblemslater. If "USB Monitor" is not there, add it by right-clickingonMonitors, New, Key. Name the new key "USB Monitor". Once added,rightclick on the new key and select New, String Value. Name the newvalue"Driver". In the right portion of regedit, right click on thenew"Driver" value and select "Modify". Make the value data"usbmon.dll".If there is an "HPUMON" entry (or the like), delete it.Disconnect theUSB cable to the printer. Run the "scrubber" or cleanutility, rebootthe machine. Reconnect the printer and install thedriver software permanufacturer instuction. This fixed my problem. Goodluck!

Posted on Feb 24, 2009


Canceling print jobs can be frustrating - slow even when it works. Follow these steps exactly, and you're home free.
(I'm assuming you use XP, and if XP Pro that you have administrator permissions.)

- Start Button
- Accessories > Administrative Tolls > Services
- Click one time on Print Spooler in the list of services on the right (they are alphabetical)
- In the column on the left, click "Restart"
- When the progress bar diappears, you should be OK.

Posted on Dec 30, 2008

  • Anonymous Dec 30, 2008

    Whew, Nasty! I looked on the HP site but did not find a clue to the problem. I have 3 HP 1015 printers - very similar. The only problem I had was when I tried to "share" one of them on a network. It was hard to find out about it - but there is a bug that intermittently causes problems when sharing. drove me nuts.
    - Are you "sharing" the printer on a network? If yes, full details please.
    - What operating system are you using?

    Given the low price of the unit, I wouldn't spend much to fix it; but
    if it is returnable to your vendor, I would suggest that you do it.
    If you can't return it, and it is still under factory warranty, you might try HP. But don't pay for it.

    btw - My next laser printers will be Brother or Samsung. small, tough, cheap, reliable.



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Hi, I hope I can help.

Your printer has some of the pages stored in memory, and your computer also has some of the pages stored in the memory (spooler) on your computer.

If you turn off the printer, the computer thinks the printer went off-line and it waits for it to come back on, and then just keep churning off pages. OR.... Something will get messed up and 100's of garbage pages will start churning out.

The deal is to clean out the memory on the printer, AND clean out the spooler on the computer.

Simplest way (hopefully) is to turn off both units. That may solve it. However, sometimes the spooler on the computer will keep trying to print. Down in the lower right hand corner of your screen should be a picture of a printer. Double click that and you'll see the print job. You should be able to select the print job, hit delete, and clear it from the spooler.

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