Question about Philips GoGear HDD6330 MP3 Player

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Probably a processor performance issue but I'll ask anyways

When i scroll down my list of music or artists or any list, Some of the letters are squared out or other symbols are place holders for the missing letters. I can't get into my songs and none of the music will play. I got this for christmas with no reciept. I tried to ask Walmart or Best Buy for help but they told me to go to the manufacturer website and that's not user friendly. Is there a restart button or something like that on my player? What happened to the player? ANY, ANY, ANY help would be greatly appreciated! Thanks!

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  • wgray310 Dec 31, 2008

    Thanks! I will try your suggestion.

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This player will not recognize any ID3 tag information that was made after 2005 - the player is that old - that is why you are getting blocky letters. Do not use this mp3 player with Windows Media Player 11 or Vista - it will irreversibly fail. I would seriously consider reading the user manual - it shows you how to reset the player - by pressing and hold the Power On/Off key and the Volume + key for a couple of seconds - and everything. Here is the link:
http://www.p4c.philips.com/files/h/hdd6330_17/hdd6330_17_dfu_aen.pdf

-Tha Mp3 Doctor

Posted on Dec 31, 2008

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