Question about HP Photosmart D7460 Printer

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D7360 - Wrong Cartridge - Use cartridge shipped with printer

I bought this machine a year ago, but I am just now trying to use it. My black initializing cartridge is lost forever (long story) even before I set up the printer. HP once told me I could use a "replacement cartridge" but that is very wrong. I NOW understand the host (start up) cartridge is a C9338W and I should not have tried a replacement cartridge C8721W. I have obtained a C9338W, but I'm still getting the message that says "Wrong cartridge - Use cartridge shipped with printer". So far HP has not been helpful. Shame to waste $100 on a printer and not be able to use it because I lost one of the original cartridges. I looked at some of your other suggested printer reset solutions, but I can't figure out how to remove the right side to acces the white ribbon or main circuit board.

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Try updating the printer firmware with a new cartridge installed (C8721W). If that doesn't work I would go to town on the thing with a sledge hammer so you can get some enjoyment for your $100.

Posted on Dec 29, 2009

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