D7360 - Wrong Cartridge - Use cartridge shipped with printer
I bought this machine a year ago, but I am just now trying to use it. My black initializing cartridge is lost forever (long story) even before I set up the printer. HP once told me I could use a "replacement cartridge" but that is very wrong. I NOW understand the host (start up) cartridge is a C9338W and I should not have tried a replacement cartridge C8721W. I have obtained a C9338W, but I'm still getting the message that says "Wrong cartridge - Use cartridge shipped with printer". So far HP has not been helpful. Shame to waste $100 on a printer and not be able to use it because I lost one of the original cartridges. I looked at some of your other suggested printer reset solutions, but I can't figure out how to remove the right side to acces the white ribbon or main circuit board.
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Ink cartridge always has an expiry date like medicines as you had told that its an year old & you never used the cartridge so their could be a possibility that this might be gone expired. So please check the expiry mention cartridge.
If you don't use the printer often it is possible that the ink gets dried inside the cartridge, hence you get the print out with low quality or blurred. We suggest you to use original HP cartridges and keep using the cartridges frequently.
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Take out both the cartridges > wipe it with clean cloth> then the ink part of the cartridge wipe it with plain white paper> let little bit of the ink come out on the paper & put them back again in the printer>restart pc + printer - ur done. no more messages on your printer>then print a test page-simple.
I had the same problem with my X8300 printer. As the printer was less than a year old Lexmark sent me a new printer. I will keep this printer until it to goes wrong and then buy another brand. Lexmark - cheap and nasty, I am afraid.
I have the same problem. I just re-installed all ink cartridges into my printer from the first actual cartridges given to me with the printer and the black ink doesn't work. I contacted HP and they told me that I needed to change my black ink, after I already told them that I have tried 2 new ink cartridges in the system. I went out and bought another one thinking that this would fix the problem, and it didn't. I contacted HP again and I was told that it was the printer that was broken. The actual black ink section was faulty. Since it was a year and a month since I bought the product it was not under warranty, so nothing could be done but to buy another faulty piece of merchandise from HP. I could also service it, but that was never given a price tag. If you want my opinion don't purchase anything from HP again, I know I won't.