Question about HP Photosmart C7180 All-In-One InkJet Printer

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HP Photosmart C7180 not scanning

I have never been able to scan ot fax with my HP C7180. I first used it wirelessly (printed fine but no scan). After reading some of your troubleshooting advice, I connected it thru a USB cable to my PC. Still no scanning. Whenever I launch the scan program, it comes up with ''Sorry, could not find required user interface files. (Please reinstall scanning software)''. Then anothe rmessage: ''Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. If this problem persists, please shut down your application and try again''. These two messages are shown twice each!

I installed and re-installed the software, downloaded updates, with no success.

I then used Windows Fax & Scan (Vista) and it worked fine. The problem seems to be with the HP software.

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I had this very same problem yesterday & solved it, after about 4 hours, with a clean install!!
Check my "solution" post at another question where I explained it in detail.

Posted on Jan 10, 2009


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Posted on Jan 02, 2017


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I can not scan from my HP Photosmart C7180 All in one. Mac OSX 10.6.8 I can copy, print but not scan.

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HP Photosmart c7180 unable to scan since Windows 7 computer

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c:\program files\hp\digital imaging\bin in bin folder locate following files. /* in 64bit operating system inspite of program files look into programe files(x86).*/
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Nov 19, 2009 | HP Photosmart C7180 All-In-One InkJet...

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HP Photosmart C7180 won't print!! I had an IT person come to my home earlier today, and it was printing when she left. Not 20 minutes after she left, it wouldn't print for me!!! This is the second time...

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Oct 15, 2009 | HP Photosmart C7180 All-In-One InkJet...

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HP C7180 photosmart Scan problem

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HP photosmart c7180 scanner failure

you can run a reset on the printer and clear the scanner failure yourself. You can find the instructions at:
good luck...

Apr 04, 2008 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

HP Photosmart C7180 All-In-One

Hi try coping a document from the machine and see if the copy comes out with these lines. If it does then the machine scanner unit is faulty and will need replacing. If not then the likely thing is that the printer device drivers are incorrect or faulty. reinstall the drivers or download a up to date driver from for the other printing darker try changing the graphic processor mode in the driver. Goto printers and faxes right hand click on the printer icon and select properties.

Once in properties select the advanced tab at the top of the windows within this tab at the bottom select print processor. Once in there choose another graphic mode OK close and test if no improvement select a different one and so on until improvement is achieved. if no improvement then reinstall the drivers if you haven't already.

Hope this helps
Thanks J

Nov 29, 2007 | HP Photosmart C7180 All-In-One InkJet...

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Weird situation

Did the problem start after a Vista update? That's when mine started...

Oct 04, 2007 | HP Photosmart C7180 All-In-One InkJet...

1 Answer


Hi damirish I have also been experiencing problems with the Scan To Computer button. I am currently in dialogue with the HP "head technician" who is due to ring me tomorrow. I will let you know what my resolution is. Basically, my problem is that my network (I use a netgear router) and have one wired (XP Pro) and two wireless PCs connected to it - one Vista laptop and one XP laptop. For some strange reason, the wired PC is happily displaying the correct Scan to file, Word etc functions yet my two wirelessly connected (Not the the printer itself but via wireless router) PCs appear multiple times and when I try to scan something to these two laptops, I get all kinds of errors. Even after running the HP clean-up tools and rebooting and reinstalling the HP software (32 bit) I now am faced with problems whereby the C7180 is not even recognised by the HP "Solution Center". Sadly, despite it's marvellous printing quality, I am thinking this unit is going back to the HP factory for some serious overhauling. Again, I'll let you know if there is a resolution and hopefully HP will investigate why the Scan settings are so faulty. Regards Andrew from Adelaide, Australia

Sep 04, 2007 | HP Photosmart C7180 All-In-One InkJet...

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