I have never been able to scan ot fax with my HP C7180. I first used it wirelessly (printed fine but no scan). After reading some of your troubleshooting advice, I connected it thru a USB cable to my PC. Still no scanning. Whenever I launch the scan program, it comes up with ''Sorry, could not find required user interface files. (Please reinstall scanning software)''. Then anothe rmessage: ''Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. If this problem persists, please shut down your application and try again''. These two messages are shown twice each!
I installed and re-installed the software, downloaded updates, with no success.
I then used Windows Fax & Scan (Vista) and it worked fine. The problem seems to be with the HP software.
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Launch the OSX system preferences, click on the Print & Scan Icon located in the Hardware row, select your printer in the left hand column, click the Scan button above the right hand box, click on the Open Scanner button, a new window will open, click on the scan button in the upper right hand corner of that new window, set your document on the flat glass panel of your multi function printer/scanner, and click the scan button located in the lower right hand corner of the window, once scanning is complete, your document image should appear in a new window and save the image from there.
go to following location and try to scan and tell me if it is scanning fine or same issue.
c:\program files\hp\digital imaging\bin in bin folder locate following files. /* in 64bit operating system inspite of program files look into programe files(x86).*/
double click on any of these it will start scanning.
It would seem that your default 'printer' is set to fax and not print.
When you select print from the file menu it probably says something like HP Photosmart C7180 Fax in the printer option. If it does, go into the printer section from the control panel and make the C7180 (without the fax reference) the default (right click>set as default)
first: the C7180 will only work in ONE mode: wireless or wired. End of story there.
second: I spent almost 4 hours, yesterday, fixing this problem - "would not scan to computer because printer did not recognize computer for scanning yet would print & copy ok". I did solve the problem! Here is what I did: 1) removed all software related to C7180 ( make sure it is all gone ). 2) turned off all firewalls & security measures to ensure a clean, uninterrupted reinstall ( be sure internet connection is off for this to be safe ). 3) reloaded software ( hopefully you have the cd for this ). 4) followed all prompts for reload of software & then rebooted computer & tested copy mode, fax and finally scan. 5) went to HP site & made sure I had all updates & everything was ok with drivers. It was. I now have a clean install & all works as it should. The whole process ( after I figured out that it was a software problem ) took about 1 hour. Don't forget to reset your computer security! Be sure your firewall knows all HP software is good & firewall will let it thru.
This should do it.
Sorry, Fax and Scan is part of Windows Vista not MS Office. I have been advised by PC World team that this printer (HP Photosmart C4380) does not have the necessary drivers to support Vista Fax and Scan wirelessly and can only operate with the HP Fax and Scan which is very basic and only seems to function via USB cable, not wirelessly. Update drivers may become available.
Hi try coping a document from the machine and see if the copy comes out with these lines. If it does then the machine scanner unit is faulty and will need replacing. If not then the likely thing is that the printer device drivers are incorrect or faulty. reinstall the drivers or download a up to date driver from hp.com for the other printing darker try changing the graphic processor mode in the driver. Goto printers and faxes right hand click on the printer icon and select properties.
Once in properties select the advanced tab at the top of the windows within this tab at the bottom select print processor. Once in there choose another graphic mode OK close and test if no improvement select a different one and so on until improvement is achieved. if no improvement then reinstall the drivers if you haven't already.
I have also been experiencing problems with the Scan To Computer button. I am currently in dialogue with the HP "head technician" who is due to ring me tomorrow. I will let you know what my resolution is.
Basically, my problem is that my network (I use a netgear router) and have one wired (XP Pro) and two wireless PCs connected to it - one Vista laptop and one XP laptop. For some strange reason, the wired PC is happily displaying the correct Scan to file, Word etc functions yet my two wirelessly connected (Not the the printer itself but via wireless router) PCs appear multiple times and when I try to scan something to these two laptops, I get all kinds of errors. Even after running the HP clean-up tools and rebooting and reinstalling the HP software (32 bit) I now am faced with problems whereby the C7180 is not even recognised by the HP "Solution Center".
Sadly, despite it's marvellous printing quality, I am thinking this unit is going back to the HP factory for some serious overhauling.
Again, I'll let you know if there is a resolution and hopefully HP will investigate why the Scan settings are so faulty.
Andrew from Adelaide, Australia