Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Fax won't work with new digital/internet phone system

I recently switched from Qwest to an internet phone service called ACN. The fax is connected to the new phone and seems to dial out and get connected fine and will even send the fax, but then I keep getting an error message -- error 388. The one change is there appears to be a long pause between the dialing/connection message and when the fax actually starts to go through the machine. I read on some message boards that the HP6110ix doesn't work with internet phone systems. True? Any way to change the settings on the fax/printer?

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VOIP internet phone service quality is not good enough for fax use.
Xerox will not support issues with fax machines on internet phone lines.

They are good enough for voice , not for digital data.

Posted on Sep 24, 2012

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True. ALL fax machines are analog devices. Internet phone lines are DIGITAL.

There is no way to make it fax reliably.

Posted on Dec 29, 2008

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It all has to do with the way the fax machine "hears" the ring, or detects the dial tone.

The only other option is to use the HP as a scanner, and send the faxes through the internet using a 3rd party fax program.

I know this is a pain, but unless you want to shell out big bucks for a new fax machine, it may be the only answer.

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