Fax won't work with new digital/internet phone system
I recently switched from Qwest to an internet phone service called ACN. The fax is connected to the new phone and seems to dial out and get connected fine and will even send the fax, but then I keep getting an error message -- error 388. The one change is there appears to be a long pause between the dialing/connection message and when the fax actually starts to go through the machine. I read on some message boards that the HP6110ix doesn't work with internet phone systems. True? Any way to change the settings on the fax/printer?
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I'm not one hundred percent sure on this, but it does look like you need a separate phone line since VOIP revolves around using your internet as a gateway for making phone calls. And since majority of VOIP uses ethernet connections, or wireless, there is no phone line to use.
Your shop has optical phone lines? lol I never heard of such a thing and I used to work for MCI worldcom. All you need to do is call up Qwest or your local phone provider and have them put in a standard analogue phone or fax line. Here it would run you about 20 bucks if you dont get it as a business line. maybe 50 if you tell them it is for a business.
Cox Cable is pretty much the same as comcast's and vonage's services. HP fax machines have had HUGE compatibility issues with those types of services, and may be that they did something to their service that caused your fax to stop working.....
Other than that call HP and see if they have any troubleshooting or Diagnostics that you can run, but I ran in to these problems with HP faxes all the time while installing comcast phone service, never knew WHY it didn't work, just that HP doesn't work on that type of service.....at least certain models...Also maybe call COX and see if they did anything recently that could cause it to stop working....
I have an "all in one" model X2580. I haven't attempted faxing, but I just looked up faxing in my user's manual and it appears we need a modem with fax capability to do this. Before reading the manual, I assumed it was done over the Internet.
Text from manual:
The printer is connected to a computer that is equipped with a fax modem.
The computer is connected to a working phone line.
Both the printer and the computer are turned on."
Having Quest DSL should not be a problem. but it won't help you.
If you don't have a fax capable modem in or attached to your computer, is one included in your answering machine that could be attached to your computer? If so, this could help. If not, you probably need to install either an internal or external 56K modem with fax. They are not expensive and if you're lucky, someone might give you one id they're changing their ISP from Dialup to DSL or Cable Modem.
I will ask a Lexmark person I have been in contact with recently, but I don't think this can be done over the Internet.
I get calls all the time about fax issues. I work for Comcast and have guided people to the right answers about third party devices. We use a digital connection. Analog is a dying medium. Most calls are concerning HP and Brother but I know others fax machines have had problems too. The new HP machines have a digital setting. HP is aware of digital issues and can help you. It is unfortunate that old fax machines are not digital but a new fax is inexpensive if you wish to buy one. Analog takes up too much space. An example: Six digital television channels can fit in the same space (bandwidth) as one analog. That is why the FCC mandated the change. The same goes for phone lines. I Google almost every problem concerning fax machines and if you go past all the upset comments you will get to the comments that offer remedy. I also wanted everyone to know that a second, no frills fax line from Comcast is very inexpensive and our way of offering a dedicated fax line intead of a distinctive ring fax option.