Fax won't work with new digital/internet phone system
I recently switched from Qwest to an internet phone service called ACN. The fax is connected to the new phone and seems to dial out and get connected fine and will even send the fax, but then I keep getting an error message -- error 388. The one change is there appears to be a long pause between the dialing/connection message and when the fax actually starts to go through the machine. I read on some message boards that the HP6110ix doesn't work with internet phone systems. True? Any way to change the settings on the fax/printer?
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It is not possible to email the scanned file directly through the printer. However, you may send fax over the Internet
You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: • Dial a special access code along with the fax number, or • Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the device. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.
Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed. If you have questions about internet faxing, contact your internet faxing services support department.
Cox Cable is pretty much the same as comcast's and vonage's services. HP fax machines have had HUGE compatibility issues with those types of services, and may be that they did something to their service that caused your fax to stop working.....
Other than that call HP and see if they have any troubleshooting or Diagnostics that you can run, but I ran in to these problems with HP faxes all the time while installing comcast phone service, never knew WHY it didn't work, just that HP doesn't work on that type of service.....at least certain models...Also maybe call COX and see if they did anything recently that could cause it to stop working....
Do you have any Digital Answering Machines in the house? or is it a dedicated line? anyway
heres the link for the 3 digit error codes document, its a public
document that can be found by searching www.hp.com using this Article
#: bpu02549 or buu02549 anyway as you can see 388 result/solution is the following...
Problem: Unable to complete the connection. Solution: *Reattempt the fax reception at a different time when telephone line conditions have improved.
Now this means that one or both fax machines can have a problem. So lets isolate the problem.
a regular phone into the wall jack that the OJ 4110, if there is a
static sound then its the phone line that is having the problem. if
there is no static continue on...*Note if you have a DSL Internet
service you NEED a filter for the fax* .. What this is most commonly caused by is Bad line conditions which can occur in some different ways. 1) If there has been recently a Thunder Storm the electrostatic discharges interupt phone signals. 2) Recent power line downage 3) Recent Phone line downage 4) The phone company upgrading the lines
But basically something is BLOCKING the faxes from hearing each other. That is why you get this error code. You
can call your phone company to run a line trace. The reason you want to
do this is so that you can eliminate the possibly of Static, Yes there
are differnt types of it; 1) the normal static that you and me can hear 2)
the SuperSonic Static, AKA Static in the Higher Frequency Ranges, where
your DSL internet connection is. the Fax will pick up on those Higher
frequency ranges, and it will cause problems. So put a DSL Filter on
the Fax it wont hurt, and most of the times it helps alot. Again Make sure ECM is disabled. other than that, try unplugging all devices on the phone system an try... i think there is alot fo information, i cant think of anything else... Hope that helps
You do not need a dial-up internet connection to use fax. All you need is a working phone line. Beyond that it works like a phone call (think of it as one fax machine calling another fax machine), so if your plan allows you to call locally only, then you can only fax locally as well. If you try to fax long distance, it may or may not work based on whether you can make a long distance phone call. Also, you will be charged for long distance calls if you fax long distance. These fees have nothing to do with Lexmark or whatever brand your fax machine is, it is the phone company that will charge you.
not like that. A router connects a network to the internet. It works on digital signals whilst a fax works off analog signals so the two aren't compatible. You may want to try a program called bitware which specialises in faxing via the internet. But if your printer has a fax just connect it to a phone line and then you can fax stuff.
I have an "all in one" model X2580. I haven't attempted faxing, but I just looked up faxing in my user's manual and it appears we need a modem with fax capability to do this. Before reading the manual, I assumed it was done over the Internet.
Text from manual:
The printer is connected to a computer that is equipped with a fax modem.
The computer is connected to a working phone line.
Both the printer and the computer are turned on."
Having Quest DSL should not be a problem. but it won't help you.
If you don't have a fax capable modem in or attached to your computer, is one included in your answering machine that could be attached to your computer? If so, this could help. If not, you probably need to install either an internal or external 56K modem with fax. They are not expensive and if you're lucky, someone might give you one id they're changing their ISP from Dialup to DSL or Cable Modem.
I will ask a Lexmark person I have been in contact with recently, but I don't think this can be done over the Internet.