Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Fax won't work with new digital/internet phone system

I recently switched from Qwest to an internet phone service called ACN. The fax is connected to the new phone and seems to dial out and get connected fine and will even send the fax, but then I keep getting an error message -- error 388. The one change is there appears to be a long pause between the dialing/connection message and when the fax actually starts to go through the machine. I read on some message boards that the HP6110ix doesn't work with internet phone systems. True? Any way to change the settings on the fax/printer?

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VOIP internet phone service quality is not good enough for fax use.
Xerox will not support issues with fax machines on internet phone lines.

They are good enough for voice , not for digital data.

Posted on Sep 24, 2012

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True. ALL fax machines are analog devices. Internet phone lines are DIGITAL.

There is no way to make it fax reliably.

Posted on Dec 29, 2008

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You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you:
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(Ref from the manual of the printer.)

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Other than that call HP and see if they have any troubleshooting or Diagnostics that you can run, but I ran in to these problems with HP faxes all the time while installing comcast phone service, never knew WHY it didn't work, just that HP doesn't work on that type of service.....at least certain models...Also maybe call COX and see if they did anything recently that could cause it to stop working....

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How do you receive fax on hp officejet 4110



Do you have any Digital Answering Machines in the house?
or is it a dedicated line?
anyway heres the link for the 3 digit error codes document, its a public document that can be found by searching www.hp.com using this Article #: bpu02549 or buu02549
anyway as you can see 388 result/solution is the following...

Problem: Unable to complete the connection.
Solution: *Reattempt the fax reception at a different time when telephone line conditions have improved.

Now this means that one or both fax machines can have a problem. So lets isolate the problem.

Place a regular phone into the wall jack that the OJ 4110, if there is a static sound then its the phone line that is having the problem. if there is no static continue on...*Note if you have a DSL Internet service you NEED a filter for the fax*
..
What this is most commonly caused by is Bad line conditions which can occur in some different ways.
1) If there has been recently a Thunder Storm the electrostatic discharges interupt phone signals.
2) Recent power line downage
3) Recent Phone line downage
4) The phone company upgrading the lines

But basically something is BLOCKING the faxes from hearing each other. That is why you get this error code.
You can call your phone company to run a line trace. The reason you want to do this is so that you can eliminate the possibly of Static, Yes there are differnt types of it;
1) the normal static that you and me can hear
2) the SuperSonic Static, AKA Static in the Higher Frequency Ranges, where your DSL internet connection is. the Fax will pick up on those Higher frequency ranges, and it will cause problems. So put a DSL Filter on the Fax it wont hurt, and most of the times it helps alot.
Again Make sure ECM is disabled.
other than that, try unplugging all devices on the phone system an try...
i think there is alot fo information, i cant think of anything else...
Hope that helps

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I need to fax something on a Canon MX310 all-in-one printer. I'm not connected to an actual phone line, I'm on a router that I share with my roommates...Can I still fax something?


not like that. A router connects a network to the internet. It works on digital signals whilst a fax works off analog signals so the two aren't compatible. You may want to try a program called bitware which specialises in faxing via the internet. But if your printer has a fax just connect it to a phone line and then you can fax stuff.

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I have a Lexmark all in one printer, X5270, I cannot send or recieve fax's, so would you tell me what I need to do to fix this, as it is suppsed to do fax's. I have Qwest dsl hooked up and have an...


I have an "all in one" model X2580. I haven't attempted faxing, but I just looked up faxing in my user's manual and it appears we need a modem with fax capability to do this. Before reading the manual, I assumed it was done over the Internet.
Text from manual:
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Both the printer and the computer are turned on."

Having Quest DSL should not be a problem. but it won't help you.
If you don't have a fax capable modem in or attached to your computer, is one included in your answering machine that could be attached to your computer? If so, this could help. If not, you probably need to install either an internal or external 56K modem with fax. They are not expensive and if you're lucky, someone might give you one id they're changing their ISP from Dialup to DSL or Cable Modem.

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Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

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1 Answer

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There is no setting to make this work, sorry.

This is just the nature of digital phone service. Some fax machines will work, and some won't, but generally the extremely high priced units are the one that will work (of course, right?)

It all has to do with the way the fax machine "hears" the ring, or detects the dial tone.

The only other option is to use the HP as a scanner, and send the faxes through the internet using a 3rd party fax program.

I know this is a pain, but unless you want to shell out big bucks for a new fax machine, it may be the only answer.

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