Question about HP OfficeJet 4315 All-In-One InkJet Printer

1 Answer

I can't print a document

When i print a document it wont print its saying its offline

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 300 Answers

Hello,

Initially, I would suggest using the HP Printing Diagnostic Utility found here. Once you click that, you will see a Download Only button. If you need detailed installation instructions you will see a link below the Download Now that says View Directions which can be used to get step by step instructions for installation of the programs.

If that doesnt correct the issue, I would suggest removing and reinstalling the printer by following the directions below:

I would suggest that you disconnect the usb cable from the printer. Then, if the printer was previously installed, uninstall all programs related to the printer through Add/Remove Programs in the Control Panel.

After restarting the computer with the printer still disconnected you can follow the directions below to download the latest drivers.

To download the drivers you can go here. When the page opens you will need to choose your operating system. Then, from the Drivers section I would choose the full feature driver.

Once you click that, you will see a Install Now button that will allow you to immediately install the software and/or a Download Only button that will allow you to download the file for later installation.

Either option will have a link below them that says View Directions which can be used to get step by step instructions for installation of the drivers.

Hope this helps. Please rember to rate this information.

Thanks

Posted on Jan 04, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


says hp printer Envy 4500 is offline but it is on - HP Support ...

h30434.www3.hp.com > ... > Mobile Printing

10 posts
how do i get the wireless printer to print when it says printer ofline buts its on and connected to network. ... Re: says hp printer Envy 4500 is offline but it is on ... Ruled out computer shutdown/restart which was easy because we don't initiate re-boots often.... I cannot believe HP's developers are unable able to reproduce.

Windows 8.1: Printer Offline Issue - HP Support Forum ...

h30434.www3.hp.com > Printers, Copiers, Scanners and Fax > Inkjet

Apr 25, 2014 - 10 posts
Windows 8.1: Printer Offline Issue If you have seen issues where your ... HP Laserjet -Printer offline and unable to print on a network in Windows 8.1 .... If there is connectivity then we need to perform next troubleshooting step. ... But since yesterday if I try to print it comes up with the error message "printer ...

Unable to print as the printer is Offline with 14 documents ...

answers.microsoft.com/.../unable-to-print...printer-is-offline.../3fc1a57e-...
Original Title: HPrinter Print printing My printer is Offline with 14 documents waiting. ... Please try the steps suggested and update us with the results then we will ...

I see the message Printer is Offline when I try to print with a ...


Jan 08, 2016 | Printers & Copiers

1 Answer

Says printer error...wont print


Sir/Madam

If Your Brother Printer Not Print Then Please Go To Official Brother Printer Website To Perform Below Step :


The printer status is Offline or Paused For Windows Brother


If your question was not answered, please check...

Or

Still Having Brother Printer Problem then Follow Us For On :

Jan 19, 2014 | Brother HL 2270DW Laser Printer

1 Answer

Prints a test page...but nothing else..says is offline


try on the print menu open file and you will see offline click on it to change to online and let me know again if we can try another solution

Apr 17, 2012 | Canon PIXMA MP210 Photo All-In-One Printer

1 Answer

My brand new Canon IP 100 pixma printer wont print cause it's saying "offline." I've turned it off and on numerous times. What can i do?


Hi, please follow this instruction to make your printer back to "online". Notice that i have used Epson Stylus Photo R230 as a model for the instruction, but this procedure also works with canon.
1. Please try to print a document. (word, excel etc.), 2. Now, if you already notice that your printer is "offline" by clicking the printers icon at the task bar.
eibraz_12.jpg

The task bar can be found in the lower right part of your screen.
eibraz_15.jpg

3. All you have to do is, Click on the "printer" tab 4. And then remove the check mark at "user printer offline" by clicking on it.
eibraz_14.jpg


5. Once done, you will notice that the "use printer offline" will disappear and then let's you print the specified document again.
I hope this helps.

Aug 09, 2011 | Canon Printers & Copiers

1 Answer

My brother printer is saying it is offline and wont let me print. i have turned off the use printer offline button and nothing changes. i have have also restarted my computer after clearing all pending...


it simple problem go to start menu ----> select printer and faxes and right click your printer icon and select online and you can take the print
if any more details mail me at sakthiganesh.y@gmail.com
Thank you

Aug 25, 2010 | Printers & Copiers

1 Answer

Same Problem - Printer Says Offline


try reinstalling all drivers,, and cancell all prints. before.. take an test print from , control panel ---printer-- print a test page..

Sep 27, 2009 | Brother MFC-410CN All-In-One InkJet...

1 Answer

My MP160 will only print documents, not web pages (is offline)


Click File Print or CTRL+P and verify the correct printer is selected.

Jan 17, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Printer message says it is offline


Hi

Kindly check the usb cable if its fine then try going into control panel open printer and faxes option & set your printer as default .

Thanks

Jan 03, 2009 | Brother HL 2140 Laser Printer

Not finding what you are looking for?
HP OfficeJet 4315 All-In-One InkJet Printer Logo

Related Topics:

48 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...