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sounds like the paddle you push to dispense the ice and water is sticking,if there's a rubber pad there try moving it to see if it frees it up,if not it looks like you have to replace the whole part 242100018 go here to see it
Refrigerator - Icemaker Not Dispensing,or Not Making Ice
Check that the feeler arm on the icemaker is in the down position and is not blocked.
If the icemaker does not have a feeler arm make sure the icemaker paddle is not blocked under the icemaker.
For more information on the causes of new icemakers not making ice.
For more information on normal ice production.
Side by Side models:
The filter may be loaded with sediment that can cause low water pressure.
The water pressure must be between 40 and 120 psi.
Pressures below 40 psi may cause a malfunction of the icemaker (i.e. producing hollow cubes or no ice production).
Test the water pressure:
Dispense water from the dispenser into a large measuring cup for 20 seconds. If the measuring cup contains less than 13.5 ounces (400 metric centimeters), the water flow is inadequate.
If the amount of water is less than 13.5 ounces then the refrigerator fails the test, remove the filter and test the refrigerator again with the by-pass plug in place.
If the refrigerator dispenses the proper amount of water with the by-pass plug in place, then the filter should be replaced.
If you no longer have the by-pass plug and it has been over three months since the filter has been replaced, you should replace the filter.
If the refrigerator fails the test again and you know you have the proper water pressure in your home, you should call service to check the refrigerator.
If the amount of water collected is over 13.5 ounces then the refrigerator passes the test and the dispenser is working correctly.
Ice not Dispensing Due To Clumping Ice:
Your dispenser may not be dispensing due to clumping ice cubes. The ice cubes in your icemaker may be clumping for a couple of reasons:
Low food load:
The defrost cycle radiates heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during defrost, then eventually freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keeps the ice from melting.
Lack of use:
When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up.
If you do not use a large amount of ice, move the feeler arm on the icemaker to the up position to turn off the icemaker and stop ice production.
For more information on the causes of clumping cubes.
If the ice bucket is not seated correctly, ice will not dispense properly. Make sure the ice bucket is in the correct position. Refer to Use & Care manual.
Highly unlikely both valves failed at same time. Not sureon your fridge but on some, if freezer door switch is not working, dispenserwon't work. Does the freezer light go off & on when door is opened &closed? If you have a voltmeter, check that water valve is getting 120 voltswhen dispenser is pushed in. If no voltage, I would suspect the micro-switchthat you hear clicking when you push in with a glass. Even though it clicks,the contacts could still be bad in it.
If the icemaker is not gettingwater, check for the following problems:
Be sure that the icemaker is turned on and plugged in. The power cord for your icemaker is plugged into the left or back wall of the freezer.
Check to make sure that the water supply line valve is turned on. This valve is usually found under the sink or in the basement. This is the only water supply line needed for the refrigerator.
Be sure that the freezer has cooled down properly after the initial installation. This may take several hours.
Make sure the plastic fill line on the icemaker has not come out of the back of the icemaker.
Check the fill tube (plastic tube above the icemaker) going into the icemaker. In order to do this, the icemaker must be removed. If the tube is frozen solid, you will most likely need a new water valve.
If the ice-maker is getting water, but there is no water tothe dispenser, check for the following:
If the doors were removed during installation, be sure that the door wiring harness is plugged in. Refer to your Owner's Manual/Installation Instructions for the specific location of the wiring harness.
Check the water lines and make sure they are not kinked or restricted.
There is a tank behind the vegetable drawers or on the left side of the Fresh Food compartment that could be frozen. You may be getting water in the ice-maker, but not the dispenser. To rid the tank of the ice, check the set temperature on your controls. If it is set colder than the recommended setting, adjust to a warmer setting.
Try and access the ice dispenser assembly and check from where the water is leaking. You would need to disassemble the ice dispenser and ice maker to check this. The ice dispenser is located in the upper portion of the freezer compartment. This assembly stores ice made by the icemaker and dispenses ice on demand from the door dispenser target switch.
1. Remove the upper ice bucket tray.
2. Slide out the ice dispenser assembly.
3. Remove the ice cube solenoid linkage Phillips head screw and slide the linkage back.
4. Remove the ice crusher cover Phillips head screws (2) and remove the cover.
5. With a pair of pliers, twist off the backing plate tabs located on either side of the crusher.
6. With 2 small flat-blade screwdrivers, unlock the ice crusher locking tabs located at either side of the ice crusher.
7. Lift the ice crusher out of the bucket.
8. Remove the ice crusher back cover.
9. Remove the locking ring from the ice crusher auger.
10. Remove the plastic nut with a pair of pliers by turning it clockwise.
11. Remove the spacers and blades. The blades are numbered for reassembly.
The icemaker is located in the upper rear of the freezer compartment and supplies ice to the dispenser tub.
1. Disconnect the icemaker cable connector.
2. Remove 1/4-in. icemaker mounting screws and slide out the icemaker.
This refrigerator is equipped with an Electronic Icemaker.
Hope this helps... Please post back if you need more information.
Does it make ice? If it makes Ice, then you have water to unit. If No Ice and No Water, check water supply. Otherwise, you could have a bad water valve. Remove valve and the line coming off of valve to water reservoir try to dispense water and if valve is good you should have water coming from valve. (have a bucket or bowl handy to catch water).
Remove the ice bucket/container from inside the freezer compartment. Examine underneath at the front of the container to see if ice cubes are lodged between the metal blades. If cubes are caught in this area, they will prevent ice from dropping into the glass/cup.
I had this problem with a similar refrigerator. The problem was the slide switch burns itself especially if you slide it from ice to water while holding the glass in to get ice and water into your glass. Better to slide it to ice, press the glass in to get ice, release the glass to stop the ice, slide the switch to water, then press the glass in again to get water. I "fixed" mine by removing the control panel and soldering some of the connections on the slide switch together so that we now have no crushed ice function, but the ice cubes work again. You can also replace the circuit board in the control panel to restore it to like-new operation. I could not find a place to order just the slide switch.
Not sure if this is the same problem with your unit, but sounds the same.
It is possible. When you put hit your glass against the paddle to you hear the switch click? And can you still select between water, cubed, and crushed ice? Also does the light by your glass come on when you but your glass against the paddle?
When you put your glass on the paddle it pushes in a microswitch. That microswitch will power the light if it is working and also sends power to the board you are talking about to dispense ice or water depending on what you have selected.