I've has this monitor for about three years and never had any issues. But in the past few days, the "menu screen" keeps popping up. I hit the exit button but it continues to pop back up. Its more a nuisance than anything and I'm wondering if anyone has any suggestions. Thanks
My name is Richard; I work for Dell here in Round Rock, Texas. From what you describe, it sounds like the menu button is depressed in such a way that small movement activates its function. I could not suggest any real corrective options as this is most likely a mechanical issue with the button, and would require a technician to open the monitor and inspect that. I am not going to recommend you open the monitor case as it can be dangerous.
I would suggest you call our tech support at 1-800-822-8965 ex. 726-8859, and find out if the monitor is still under warranty.
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It seems to be a hardware issue with the buttons. They are stuck or the rubber cushion under the button has gone bad. That's the reason they are getting pressed automatically. You may take to a local store for a small repair.
5-22-09 Same problem last month. I had the problem a year ago for a month, then it stopped, reappearing this last month. Last week, I finally called support...I was accidentally transferred to a Dell "internal" technical support department...happily a very diligent technician spent a bit of time with me for free...for same problem, even though he confirmed I was over a year past all warranties. He confirmed this was a monitor problem (not virus, malware, etc.). He also confirmed their standard "guidance"/solution for this monitor issue (if under warrantee) is to replace the monitor (i.e. not attempt to fix it). New monitor needed. But problem again gone for last 10 days. So, when fully irritated, buy new monitor.
A friend of mine had the exact same same problem. I think I fixed it, because it has been 2 hours, without the menu popping up. You need to open the monitor:
- Place it face-down on a flat surface
- Remove the cover of the hinge by gripping it with both hands and gently squeezing and pulling.
- Undo the 4 screws and remove the stand (base)
- Undo the four screws tha hold the cover down (4 corners)
- Use a flat screwdriver to seperate the 2 halves (I used 2, a small one to lift the back, a bigger one for leverage)
You will see a small PCB, fastened by 3 screws, at the bottom (where your menu+on/off buttons are) with a ribbon connection to the screen. Next:
- Unscrew the PCB, and gently lift it out.
- Clean the microswitches and the ribbon cable connection.
- Reassemble the monitor.
To clean microswitches and the connection, I used Kontakt Video 90 spray. There must be sprays on the market where you are. It's basically an alcohol-based cleaning spray. Good for cleaning video/tape/floppy heads, CD/DVD lenses, memory modules, etc.
Never a good idea to clean with any spray cleaner. The cleaner does get down in the button bar and cause corrosion and shorting along ribbon cable. Use screen wipes for computer monitors only on TV's and any type of monitors. You can remove the back of the case. And remove the button board and clean with a cue tip and alcohol along ribbon cable.