This morning I actually, finally broke a piece off the back of the unit when I removed the stuck paper tray. I've been trying to see if there
is an exploded view to see if I can replace/fix the piece (paper won't feed now), or is this the end of a sometimes tempestuous relationship.
Do you know of anywhere online that has such schematics?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Open the printer up and remove any stuck pieces of paper. Check in the paper tray as well by removing the tray and looking inside. Remove any pieces of paper you see then reinstall the paper tray. Your printer should come back up with no jams. If it still says jam then cycle the power to the printer to see if it clears. If it does not clear, you still have a piece of paper stuck somewhere inside. If you can't find ANY paper stuck your printer may need to be cleaned.
I see you mentioned a Paper Jam Error occurs even if there is no paper Jam in the printer.
You also mentioned that the back Rollers keep on spinning when you turn the printer ON seems the printer still detects a piece of paper inside, if the sensor detects Jams inside the roller will spin trying to roll out the paper it detects, makes sure that all jams in the very inside of the printer is checked for any small piece of paper, it can some times tear and small pieces can be lodged on the sides or stuck somewhere.
Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.
1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.
4. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
5. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
6. If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything.
7. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
8. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path and try repeating the above steps again.
Sounds like an issue with the feed rollers. The roller on the left side might be hung up and is causing the corner to fold over when the paper is pulled through. I would try checking the feed rollers in either the actual tray or the back of the printer. Another thing to check is the other tray (the manual one). Does the paper fold? this should help you narrow down where the problem lies.
This happens if the jammed paper tears during removal and a small piece is stuck in the jam sensor or the jam bent or broke the jam sensor. Can you remove the paper tray or open any doors on the back to see any pieces left behind? A visual inspection perhaps with a flashlight may show something in there. The paper path is very short so you should be able to see something. If you can't reach it, you can try inserting a few sheets of paper or something thin and flexible to push it out.
First try this. Turn off the printer, remove all the cartridges, drum, open all the doors and remove all the trays. Now verify that there's no actual paper jam by exploring through the inside of the printer. You can use a blower to blow any dust or pieces of paper, etc.. from the printer. Now use the manual feed and put in thicker paper several times (push in and pull out). Again reinstall and reconnect every components and boot the printer. If the actual printer's paper sensor isn't broken or stuck or twisted, this will definitely clear the paper jam message on the printer.
If the problem persists, please download this small text file and follow the instructions (click here). Open the link, click "Download Now" button, wait for 20 seconds and again click "Download File Now" link and read the instructions and follow step by step.
When working with any printer it's inevitable that you'll encounter a
paper jam. Below are the steps you'll want to follow when this occurs.
1. Turn off the printer. 2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.* 3.
Remove all paper trays and any paper that may be stuck between the tray
and the printer. If the stuck paper is visible manually remove it.* 4.
Open the printer door that allows you access to the printer ink
cartridges or toner and look for any stuck paper. If the stuck paper is
visible manually remove it.* 5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again.
issue still persist and you see no paper that is stuck in the printer
it's likely your printer is experiencing another hardware issue and we
suggest contacting the printer manufacturer for additional assistance
and/or repair. *
To manually remove paper pull on the paper
with both hands being careful not to tear the paper while pulling it.
If you're unable to get to an edge of the paper that allows you to pull
it you may need to manually rotate the gears that feed the paper
through the printer. Preventing a printer paper jam As mentioned
earlier it is inevitable that you will encounter at least one paper jam
during the life of your printer.
However, if you're encountering
frequent paper jams following the below steps can help prevent paper
jams from occurring. * If your printer has a paper tray do not fill the
tray to capacity. If you're encountering frequent paper jams reduce the
amount of paper you place in the tray each time it is filled. * Make
sure you or the tray feeding the paper into the printer is aligned
properly and/or the slider used to hold the paper in place in the tray
is snug with the paper. Many printers have sliders that allow different
types and sizes of paper to be fed into the printer. If the slider is
not properly positioned it can cause paper jams. *
standard office paper; folded paper, paper with labels, and specialty
paper such as hard bound paper can often cause paper jams. If you're
uncertain with what type of paper you should use with your printer your
printer documentation will list the types of paper compatible with your
printer. * Do not mix the types of paper you're feeding into the
printer at one time. If you need to change the type of paper or size of
paper being used removed any other paper currently in the printer
before inserting the new paper. * Examine the printer for any previous
stuck paper in the printer. Previous paper jams, torn paper, printing
labels or other foreign objects in the printer can cause reoccurring
printer jams. I hope this information allows you to resolve this issue.
I have helped you, please help me, and rate this suggestion the highest
FixYa rating. If you cannot rate this post with the highest rating,
then please comment to this post and I will try to help you further.
When you removed the paper jam, was the paper torn? If so, did you ensure that you found all the pieces. (Put the piece of paper back together like a puzzle to verify). There could be a piece of paper stuck in the printer that is causing the paper sensor to fail.
The other possibility is that when you removed the paper jam, something became dislodged in the printer. Forcefully removing paper from the printer can cause this.
We looked everywhere for a piece of paper stuck in the machine and couldn't find it. We finally fixed the problem by moving the paper size adjuster in the paper try until it was right up against the paper. If the paper is free to move around in the tray, apparently the machine sees that as a paper jam.
There are several sensor flags along the paper exit route, if
any one of these flags stick or have broken the printer will
take the paper so far then shows jam.
remove the drum unit first then the paper jam, look directly
into the printer to where the drum unit sits and check to see
if one of the flags is sticking up-rite in the centre area.Its spring
loaded so as you push it back, it springs forward again thats ok
Remove base paper tray:
The other flag is at the rear and can be accessed by opening
the rear door and then by opening the inner paper exit ***'y
you can then see the flag on the exit ***'y,this is also spring
loaded. If any of these are out of place/stuck or broken a paper
jam will always occur.
let me know what you find!! mongrelken