Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

2 Answers

Back up files

I coped everthing from my compter to my passport elite 350. then my computer crashed. when i went to the passport, i could not find my files. where are they? and how do i get to them,?

Posted by on


2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

You will need to fix your computer, re-install the WD Sync software, and then synchronize. The files on your WD, using WD Sync, don't appear as regular files, rather a format unique to Sync.

Posted on Jan 18, 2009

  • Richo Minonker Jan 18, 2009

    WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
    backup drive; it is NOT !

    As per the documentation with this device:
    "synchronization software is intended to synchronize the data from a
    computer to the drive (WD Passport) and SHOULD NOT be used as backup
    software. To use this software properly, we advise that you do not wipe or
    erase the data from the internal hard drive (computer) and resynchronize, as
    this will cause the data that WD Sync stored to the Passport to be deleted."

    This is why you are hearing so many people saying that they are deleting the
    WD Sync software, reformatting, and using the WC Passport as a true backup
    drive where you can actually see the files that you are backing up, rather
    than a bunch of unrecognizable sync files that likely don't have all the
    files that you thought you "backed up".


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 4 Answers


I think you may have synchronized and as mention above if you synchronize with a pc that has been formatted your files will be removed. This problem has been fixed in the version 8 of there software you can download it here:

If you have done this you can recover your data using the following steps;

use undelete software and try to recover your source (original location on the computer) files. Please find below a list of providers for this kind of software:

If you cannot recover the source files (original location on the computer) you will need to recover the Data folder on the root of your usb device. Once you have recovered your profile folder . We have a recovery tool that can recover data that WDSync doesn't detect anymore. This tool is available at this address:

When you have downloaded it, here are the steps to use it:
1. Launch it and go to "Profiles->Scan directory"
2. Select your "WD Sync Data" folder containing your synchronized data. You should see all your profiles being listed.
3. Select the profile you wish to synchronize and click "SaveAllTo"
4. Choose the destination folder.

All your files from your profile will be recovered in his directory. Please note that this tool is not able to recover file names; you will need to rename your files manually.

Posted on Mar 10, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

File permissions on My Passport for mac

check the compatibility of the external hard drive. It might not support Mac. Probabely you external hard is in NTFS format and you need to reformat/re-partition it for using it in Mac OS.

Feb 04, 2014 | Western Digital Computers & Internet

1 Answer

Program crashes when saving Flash or MP3 files

I am not sure, but a 60 minute file is a big heavy one. Soit could be a shortage of RAM computer memory. Maybe the computer cannot cope with such a large file.
Go into task manager and shut down all unimportant processes to let computer use its resources for what you are trying to do. If I am barking up the wrong tree, sorry, just trying.

Oct 30, 2017 | Adobe Premiere Elements 4

1 Answer

My passport is not woring it just making a vibrating sound and the computer not locating it

Unfortunately, those sound like the symptoms of a failing hard drive. If you cannot access the files on it, they may be gone for good. You may need to send your hard drive in to a data recovery service, but these are often expensive, time consuming, and are not guaranteed to recover all of your data. There are some tricks you can try as a last ditch effort, however.
It is recommended that you always keep back ups of your files.

May 01, 2011 | Western Digital My Passport Elite...

1 Answer

Why did My Windows XP crash when I plugged in my wd Passport Elite.

click start control panel administrive tools computer management then select event viewer depending on what operating sytem you have this may vary
extend the events there you will ((see errors in red)) you will no what exactly what the error was and at what time it occured you might be able to uninstall then reinstall some of these files/software or only if you don

May 01, 2011 | Computers & Internet

1 Answer

My computer is not recognizing my Western Digital passport elite what do I do?

Have to check it in the Device Manager that the new device have been detected or not. It may happen that when the external HDD connects to the computer for the first time computer cannot detect it as it is not properly formatted in proper file-system. Open Computer Management and click on Disk Management and format the device correctly to operate.

Jun 21, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

Passport essential crashes windows pc reboots

It is common problem for portable devices with many file errors.

It will only crash if you try to open the passport Essential drive.

This can be resolved by running Check Disk program through normal boot or on safe mode.

just run "command prompt" and type "chkdsk [drive letter of passport] /F /R" without the colon.

hope this solves your problem ;)

Oct 27, 2009 | Lenovo ThinkPad T61p 15 inch widescreen...

1 Answer

Can't access files on external hard drive

Hi All had the same prob with my external drive and used a program called Easy recovery professional it worked for me .hope this works

Dec 27, 2008 | Western Digital Passport WDXML800UE...

2 Answers

Cannot delete files straight from Western digital My passport HD

1. Install WD Smartware and update it.
2. Run Virtual CD (VCD) Manager at
to remove the virtual CD drive.
3. Use Control Panel add/remove programs to uninstall WD Smartware.
4. Everytime When you plug the hard drive in Windows will come up with the look for drivers window hit 'Cancel'
5. Now use it as an ordinary hard drive!

Dec 08, 2008 | Western Digital Passport WDXML800UE...

Not finding what you are looking for?
Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive Logo

328 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2678 Answers


Level 2 Expert

191 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides