Question about HP Photosmart 8250 InkJet Printer

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Printer does not recognize my canon scanner D1250U2F

I recently installed new printer (8250) and now scanner will not "copy and print documents". I have updated drivers on scanner as well as for printer. My previous printer, also HP photosmart 7760 never had this problem, i was able to use all functions of scanner. and now It seems that printer doesn't recognize new printer. I have uninstalled both scanner and new printer and again reinstalled. Problem still remains. Any suggestions?

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  • 4 more comments 
  • yolanda escalante
    yolanda escalante May 13, 2007

    My new printer is HP photosmart 8250; my scanner is canon D1250U2F

  • yolanda escalante
    yolanda escalante May 18, 2007

    I HAVE CONTACTED HP...THEY HAVE YET TO RESPOND TO MY REQUESTS..ALL 24 OF THEM.
    AS FOR THE TRYING THE OLD SOFTWARE FROM OLD PRINTER...GOOD TRY...BUT THAT SOFTWARE DOESN'T WORK WITH 8250.

    THANKS FOR YOUR ASSISTANCE ANYWAY..IT IS APPRECIATED.

  • yolanda escalante
    yolanda escalante May 20, 2007

    see comments made on 5/18/7 in re: to your response above. thanks for your time and trouble...wished it would have worked.

  • yolanda escalante
    yolanda escalante May 20, 2007

    :O( sorry this didn't work

  • yolanda escalante
    yolanda escalante May 21, 2007

    in regard toyour questions..
    yes, all old software for older 7760 printer was removed prior to installing new printer & software.

    No i have not upgrade to vista. I am running xp home edition SP2
    this has not changed for either printer.

    Again..i appreciate your assistance. Thanks so much

  • yolanda escalante
    yolanda escalante May 22, 2007

    Thanks again Jackboy...this is what i ended up doing saving it as image to desktop and printing the saved image. I just thought how strange that the scanner would no longer work with new printer..especially since it worked with older HP printer.
    your diligence in trying to resolve my problem is deeply appreciated...and if by chance i ever hear from HP regarding this issue..i certainly will let you know.

    thanks again

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Check HP tech help re this- obviously if the previous HP worked and now the new one does not then there has been a change. If you still have the old printer disk or software. try reloading that and see if the new printer will operate through it

Posted on May 17, 2007

  • john ash
    john ash May 21, 2007

    Some aspect of this you seem not to have made clear.
    1. -did you uninstall all the old printer software before installing the new printer software?

    2. Have you upgraded your computer?
    Is it now Vista or was the older machine operating on say 98 and the new printer is XP.

  • john ash
    john ash May 22, 2007

    when a scanner copies a document the result is a JPEG or BITMAP file.
    It is an image.
    So ignore the scanner to print routine.
    Simply set the scanner to copy to desk top or a designated folder.
    Then when all copying is done set up your image editor to print the saved images.
    Evidentally it seems some subtle changes has taken place between the two printers and the supplied software.

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