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A Miele Washing machine that will not drain

I have a miele Novotronic W838 Front loader Washing machine. It has been sitting unused for 18 months. Recently, I started it up and went through a quick wash cycle with the machine unloaded to check all functions.

The machine performed fine until it came time to drain the water. The pump ran, but no water came out of the discharge hose.

I emptied the drum of water, stripped the filter and it was clean, removed the pump unit, and checked it was running under power. Removed ALL the drain hoses, the main drum hose, hose from the pump to drain box, flushed the drain box and also flushed the drain hose..

Same problem still exists. There is not water getting to the pump housing, but I can hear the impellor turning, in fact it makes a loud rattling noise, I presume because the pump housing is empty?.

Is there a solenoid valve that i don't know about that opens and fills the pump housing aprt from the water from the drum. There is a large plastic ball inside the Drum to pump hose. What lifts that up to allow the water to drain from the drum? There is a small 1/2'' hose that leads into the botoom of the drum housing, does this lift the ball up to allow the water to drain.? Any suggestions?

Regards

Simon

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5 Suggested Answers

  • 54 Answers

SOURCE: Miele Novotronic.

all miele are supplied with schematics. on washers take the top off and its on top of dispenser tray. if not there remove front panel it will be there

Posted on Feb 14, 2008

  • 1 Answer

SOURCE: miele W830

I have exactly the same problem - what was the answer ? 

Posted on Apr 05, 2008

  • 1 Answer

SOURCE: Water inlet flashing ,not filling,

Hi Paul,

We currently have a similar problem with our W939. I took the front panel off and found that the Miele service folks had incorrectly routed the ribbon cable linking the fill level sensor with the control panel and severed one of the wires. The machine was reporting a series of errors, one of which was an outlet blockage and the discharge pump was not working.

The relevance to you is that your problem may be a loose or broken wire or corroded terminal.

SA.

Posted on May 04, 2008

eagle338
  • 4889 Answers

SOURCE: Miele leak when switched on for wash, from filter unit front LHS bottom of machince

The leaks in a washing machine could be coming from many different places in the washer.

The first place you need to check is behind the washer, check the two fill hoses and the water mixing valve.

The next thing to do is to remove the front panel, set the washer on the regular cycle and turn it on to start filling.

Use a drop light and check all the hoses under the washer as the washer is filling. Make sure to keep your hands away from any moving parts.

If the hoses are ok, check the pump for leaks. When the bearings in the pump wear out, that is when the pump will get noisy and that could cause your Maytag top load washing machine water leaks.

Another place that the washer could leak water from, is the stem & seal on the holding tank. When washer leaks water from the stem & seal, the water leaks down the center of the transmission.

When the stem & seal need to be replace, the tub bearing has to be replace at the same time. This is an expensive repair if you have to pay someone to do it. If you do it yourself it will cost you about $110

Posted on Aug 21, 2008

  • 6 Answers

SOURCE: Washing machine WK61420GB drum does not turn

replace the brushes in the motor ( approx £5 parts)

Posted on Feb 21, 2009

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