Question about Hasbro Fur Real Friends Smores Pony

3 Answers

Furreal Pony neighs like a broken record

My daughter accidentally knocked over her Butterscotch Pony. Now, when his head turns to the left, his mouth opens, and ears twitch, he neighs - well, it is just a half of a neigh - like a broken record. I can hear something clicking or grinding - something must be getting stuck.
Any ideas on what to do?

Another problem on my son's pony - the tail doesn't move. Can I fix it? He must have been too rough or turned it too far.

Posted by on

  • 2 more comments 
  • TishaCat Jan 04, 2009

    Thanks for trying! I changed the batteries, but that didn't help. I think she must have broken something. I just can't get the zipper open on the neck to take a look inside.

    Any more ideas?

  • rhenson23 Jan 10, 2009

    Our daughter did the same thing, have you had any luck fixing it?

  • minnesotagrl Feb 24, 2009

    my friend knocked my pony over and was being really rough with the head and the next day its head would go to the left and it was unresponsive and it just moved its ear back and forth and neighed over and over agin but it was a scratchy neigh and it sounds like there are gears grinding in its neck........:(

  • Mama0407 Mar 12, 2009

    Have the same problem - put in new batteries, but no dice. :(



3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the exact same problem, and all I did was replace the batteries. It worked right again! I just knew the kids had broken the neck of it. It sort of slings to the left and neighs over and over again. BATTERY ISSUE :) The instruction manual should tell the consumer this. Hope this helps!

Posted on Dec 29, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Well, I can't tell you how to fix your problem but I do think I can tell you what's wrong. Inside It's head it probably has potentiometers (If you don't know what these are they are the volume knobs on stereos; the further you turn them, the more electricity they allow to flow through them). As the motors move the head the potentiometers also move and the control circuit board senses how much electricity is passing through the potentiometers. It is probably programmed to move the motors inside the head until a certain amount of electricity is allowed to pass through the potentiometers. If there is something wrong with either the potentiometer or the control circuit then it might not be reading the potentiometer properly and waiting with the motor turned on for an input (from the potentiometer) that it will never be able to achieve.
What the horse is probably programmed to do:
Activate motor A -----> Wait until signal is received -----> Activate motor B
The neigh probably lasts for the entire length of this. So when it gets stuck waiting for the signal, it stops the neigh until it gets around to activating motor B.
As for the tail, I'm not sure.
Hope this helps.


Posted on Jul 17, 2012

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 47 Answers

The zipper is covered by a cosmetic snap so that it's invisible. You need to locate the hard roundish cover and press down on it to release the zipper. Once unzipped, you can lift the fabric almost up to the ears but enough to see if something broke. Since replacement parts aren't available, you'll probably need a really good plastic epoxy to repair the part. The zipper cover is hard to find, I completely agree with you. But it's there and if you think finding it is tough, wait til you get to reconnect it to zip it back up :)

Posted on Dec 11, 2011

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do you take the head off

This video shows exactly what you need to do. Requires a little handyman skills.
Hasbro FurReal Friends Smores Butterscotch Pony Head Removal How To...

Jan 10, 2015 | Hasbro Fur Real Friends Smores Pony

1 Answer

Butterscotch pony head not working

First, calling poor Grace at Hasbro will provide fruitless. Hasbro does not make any parts for the full size FurReal Ponies, they have nothing in stock and cannot help you. I, however, can. I am going to post a link to a distressing site that turns the normal FurReal Pony into a fire breathing demon. However, in the process, you can see the diagram of the skeleton of the pony and head. You can search for other links but this is pretty comprehensive. Just don't open when kids are around.


Dec 08, 2013 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

How do I reassemble the head of the FurReal Pony?

The Pony Care Guide refers to an "Assembly Video" on the site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

Nov 18, 2011 | Hasbro Furreal Friends Butterscotch Pony

2 Answers

Saddle, carrot and brush for butterscotch pony

Check oksanas*heirloom*treasures on eBay for replacement tack. You can get replacement carrot and adoption certificate on eBay from bet_em on eBay.

Nov 16, 2011 | Hasbro Fur Real Friends Smores Pony

1 Answer

My butterscotch pony's head doesn't look to its right, only left, won't go into ride mode, and I pressed the button on the zipper to release it so I could take off the head cover but it won't release.

We have the same problem only we were able to remove the zipper (with screwdriver and cursing). Still cannot get it to turn its head other way and consistently go into ride mode. Did you find anything to help?

Dec 18, 2010 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

My daughter has broken the tail off. Can we

Had the same problem and the fix is easy. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of plastic tubing with 1/4" inner diameter and 3/8" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the hole. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. The end of the tube with the hole should be just visible. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Feb 07, 2010 | Hasbro Furreal Friends Butterscotch Pony

4 Answers

Furreal pony, Butterscotch, Head floppy/leans left

There is a smaller "u" shaped spring in the middle of the neck mechanism that I found one side was snapped off. Looks normal, but it's broken. I made one out of a coat hanger for temporary purposes and it works like new! I will order one from Hasbro. Hope this helps!

Dec 09, 2008 | Hasbro Fur Real Friends Smores Pony

Not finding what you are looking for?
Hasbro Fur Real Friends Smores Pony Logo

970 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hasbro Toys Experts


Level 2 Expert

55 Answers


Level 2 Expert

64 Answers

William McDowell

Level 2 Expert

146 Answers

Are you a Hasbro Toy Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides