Question about Brother MFC-5840CN All-In-One InkJet Printer

1 Answer

I cannot send nor receive faxes.

I have tried everything I have read on here in regards to how to set up my brother mfc 5840cn to send and receive faxes. Every time I try to send a fax it says no dial tone. I know that's not true because I have my phone line plugged directly into the brother mfc 5840cn with another phone line coming out of it into an extension phone. I have double checked my phone lines and everything is in the proper place. When I receive an incoming fax - it just rings and never answers. I have noticed it saying "receiving" but it never seems to make it to whereever it belongs. Help.

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  • 7 more comments 
  • anattorney Nov 02, 2007

    Followed manual instructions regarding "distinctive ring" service; rechecked all telephone lines; verified that TAD is properly connected.

  • jim west Dec 15, 2007

    I have an MFC8220 all in one and I can not send or receive faxes. The phone line does not work eiher. The phone outlet conected to the fax and to the wireless set up seems to work alright. I have also replaced the cables and I have also replace the fax and nothing works. Please advise. Jim West

    Jwest2577@aol.com

  • Anonymous Mar 18, 2014

    I get an error 20-01 when I try to send a fax. I get an email to our fax account, that we recv'd a call to our fax line, but no fax tone was detected.

  • Anonymous Mar 24, 2014

    Our Brother 7340 fax machine will dial correctly but will not send or receive faxes. It always shows "LINe BUSY"

  • Anonymous Mar 25, 2014

    Just installed a Brother MFC-6890CDW Printer and all works great, just one problem. When sending a fax it rings the phone (about 4 times) and its quite annoying. Just wondered if there was anyway to switch that off?

    Thanks

  • Anonymous Mar 25, 2014

    We can receive faxes but cannot send. We have a dial tone and can enter the number but it does not send.

  • Anonymous Mar 29, 2014

    fax problem send receive

  • Anonymous Mar 31, 2014

    problems with sending and receiving faxes. sounds like it is off line

  • Anonymous Mar 31, 2014

    check the wireless setting and phone line

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  • 186 Answers

Make sure the phone cord from the wall is plugged into the port marked"line" and not "phone".

Posted on Jul 10, 2007

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