Question about Belkin Wireless G Plus MIMO (F5D9230-4) Router (1010835)

1 Answer

Problems adding new MAC address

I have a desktop computer directly wired (LAN connection) to a cable modem via the G Plus MIMO router with three laptops i have previously added to the WAN via their MAC address. i'm trying to add another MAC address currently and every time i try, the router seems to drop all internet connections on all computers, even the LAN. help!

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  • KYLE L Dec 30, 2008

    yeah, i agree about losing the LAN. i have tried both "allow" and "apply changes" separately and i didn't matter which i clicked, each time i click to attempt adding the address, it just drops all internet connections and i have to reboot the modem and router. now when i try to go back into the router and try your suggestions above, i get the attached message which may be from another computer on my network or someone that's trying to piggyback onto my network:






  • KYLE L Dec 30, 2008

    it seems that message was from one of the laptops on the network that i logged on with last. i ended up doing a hard reset and rebooting a few times. this allowed me to connect again with the router with the desktop. then i tried updating the firmware. the router dropped everything again. at this point is seemed to me like a computer issue, not a router issue. i rebooted a few times to get a connection again and tried the same thing with IE instead of my Firefox browser and it worked. I then went back to add all the MAC addresses and it worked with IE. I'm now up and running with all computers on the WAN and LAN. thanks for your efforts but please keep this issue in mind for anyone you may help in the future.

  • KEN LaPOINT
    KEN LaPOINT May 11, 2010

    Heres the solution: turn off all computers and routers and etc... even the modem... With all equipment off, turn on the main router first. Then turn on the modem... it will search for the mac address and find the router's mac address. let it boot up and then go and turn on everything else... that should eliminate all the drops when using any of the equipment... the problem usually is that the modem looks for ONE mac address and only one. So if the router is that one address, then all the others should work ok.... Let me know how it goes and if you need any other help.

  • eecom May 11, 2010

    Excellent. Many thanks for posting again: it helps everyone to learn what solved the problem and which variable might have created it. ATB

  • eecom May 11, 2010

    OK....normally a hard reset would be in order, but this message may just be a Belkin oddity.



    Try switching off all computers, then reboot the router. When the router LEDs are showing as ready, switch on a computer which has a wired connection to the router. Can you login now, or is the message the same?

  • eecom May 11, 2010

    Hi...It's strange to lose the LAN as well. Can I ask if you added the new computer's MAC address under the 'Wireless -> MAC address control' section: then clicked the 'Allow' button, added the address, clicked 'Add' then 'Apply changes'? Apologies if you have done all this - it's just that looking at the manual, there is a lot of potential for error as far as I can see....

    If you have done this, you could try disabling MAC filtering and see if you can connect then. This might narrow down the problem.

    I'm also wondering if you have a new ISP and/or have had to enter a WAN MAC address (under Internet WAN > MAC address).

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Ok... this is an easy fix..first, turn off all the equipment including any laptops with wi-fi. then TURN ON YOUR MAIN ROUTER FIRST. Secondly turn on the cable modem..be sure its connected to the already turned on router. This will establish the router as your address the cable modem will set up as the main mac address. Then go ahead and boot up any other routers, and computers and wifi... That should keep everything connected because the router will delegate all the addresses to everything and the modem should remain "happy" with the router addres..

Let me know if this helps... and if you need anymore help.

Posted on May 13, 2009

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mspcrepair
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SOURCE: arimex comcast router won't talk to belkin wireless g plus mimo router

Comcast has a little known "trick" that they use when setting up users. Here's how it works:

When Comcast first comes to setup your new cable modem service, they insist on connecting it to your computer and "testing" it. Most people think nothing of it, and that it's good customer service ...truth be told, what they are doing is attaching your computer's MAC address to that cable modem, so that you cannot create a wireless network. This is because they want you to pay them $150 to do this for you.

In this situation, since the modem is a modem/wireless router in one, my guess is that the MAC address on your machine now does not match the MAC address on the new router, which is what Comcast has stored in their database(s).

Try this: on your computer (while connected to the modem), perform a release on your IP address (start, run, cmd, then type "ipconfig /release"). Disconnect the ethernet cable from the computer. Turn computer off completely. Hold down the reset button on the cable modem until it performs a reset. Once it's back up and running, boot up your computer with the cable back in the ethernet port.

The cable modem should assign a new address to your computer. However, that may or may not work ...this is an easy workaround with a Linksys router, but not necessarily with the all-in-one devices.

Worst case scenario: contact Comcast and notify them that the new modem is not recognizing your computer's MAC address and that it needs to be updated in their system. They will scan your computer (through the telnet interface on your modem) and get your computer's MAC address, then (hopefully) make the necessary changes on their end.

After that, everything should work flawlessly. If not, insist on a Comcast tech to "fix" the service that you are paying for.

Good luck - hope this helps :)

Posted on Sep 29, 2008

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Step 4

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Comcast has a little known "trick" that they use when setting up users. Here's how it works:

When Comcast first comes to setup your new cable modem service, they insist on connecting it to your computer and "testing" it. Most people think nothing of it, and that it's good customer service ...truth be told, what they are doing is attaching your computer's MAC address to that cable modem, so that you cannot create a wireless network. This is because they want you to pay them $150 to do this for you.

In this situation, since the modem is a modem/wireless router in one, my guess is that the MAC address on your machine now does not match the MAC address on the new router, which is what Comcast has stored in their database(s).

Try this: on your computer (while connected to the modem), perform a release on your IP address (start, run, cmd, then type "ipconfig /release"). Disconnect the ethernet cable from the computer. Turn computer off completely. Hold down the reset button on the cable modem until it performs a reset. Once it's back up and running, boot up your computer with the cable back in the ethernet port.

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