Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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My kodak all in one 5300 has lousy color

I just got this for a Christmas Gift and it has surprisingly bad color. I am a former HP owner and you guys can't even come close to the HP quality. I have calibrated it and cleaned the heads to no avail. Is there a solution to this?? I am tempted to take it back if a solution is not forthcoming. Thank You Richard Noonan

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Greetings Noonan,

Sorry you had trouble with the color of your images. Actually, your printer is more than capable of providing amazingly good results. Color quality is a Kodak forte.

It is hard to determine what might be happening without being able to see an image for reference. If you have any prints, I will be glad to review them for you. If you do send sample prints send them to me directly using the following address. The files will help me understand what is happening. So, if you send print samples, please include the file that was used to do the printing. You can attach an image file in your email to me.

If you are getting light colors or colors or colors that are off, I suspect a deep cleaning might help? If not then you may need a print head replacement? Seeing the samples will help sor that out. We can do that as well, if necessary.

I look forward to helping you with your issue,

Best Regards

Ron Baird
the friendly Kodak guy

343 State Street
MC 00948
Rochester, NY 14650
ronbaird@kodak.com

Posted on Jan 06, 2009

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Somehow in mfg of the printhead they got too hot in process. email or phone Kodak and go thru a test they have and Kodak will ship you a new printhead along with new color and black ink tanks by overnight air free of charge.
I also purchased a 5500 aio and had same trouble now mine prints great and I have had HP for years to me Kodak is far better quality with there pigmint based ink.

Posted on Dec 31, 2008

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