Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen
I installed the software for my logitech harmony ONE remote, but when it gets to the part about plugging the remote to a usb port, and I do so. a pop up says to plug in the remote.It won't go any farther than that. HELP
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
make sure no antivirus/antispyware software is running on your computer. if that is not the problem, uninstall and reinstall the software.
Posted on Jul 08, 2008
SOURCE: can't connect to usb port
Hi all! I had the exact same problem - the remote recognized the USB connection but my computer (MacBook with Leopard) / Logitech software did not. I took the advice of bfuzcsvxvgk and it worked like a charm. I wasn't sure what the "Home" folder that he or she referred was, so instead I entered "Logitech" into the Spotlight finder and the Logitech folder came up. There was only one file (usblancognac.cmd) in the folder and I deleted it. After that I reopened the Harmony Remote software and it opened! THANK YOU THANK YOU THANK YOU! Hope this helps if you are having problems!
Posted on Jan 16, 2009
I had the same problem today on PC with the Harmony 1000. I noticed on the USB cable that mine came with it had a warning red icon (!). 1. install software then 2. plug in USB...
I didn't see this and I installed my software whilst the device was in the charging cradle with the USB cable plugged into my PC.
Before the software was installed I noticed the USB icon next to the Help on the remote screen, this dissappeared when the software finished installing the software and drivers.
I removed the remote from the cradle, pulled the battery out, unplugged the USB from the remote and computer, restarted my PC, powered on the remote, started the software on the PC and then plugged the USB into the remote and then the PC.. it was then recognized.
Posted on Apr 13, 2009
HI. So there are a couple of things you will have to ensure for the connectivity to be successful.
1. You are not connected to the internet via a router
2. You are not on a wireless network
3. Any firewalls on your computer are disabled
4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.
Now, please do the following:
1. Uninstall the software
2. Download it again at http://logitech.com/myharmony 3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger
5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"
6. Connect your remote and log in to your account
7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.
8. Click "Replace Remote" to conduct a connectivity check.
9. Update the remote.
That should get the remote working. :)
Posted on Mar 09, 2010
Hi! This is a really easy problem to fix. All you need to do is update the firmware of the remote!
1. Log in to the software.
2. Click 'Downloads' at the top of the screen
3. Click 'Firmware'
4. Update the remote
And it's fixed! Enjoy :)
Posted on Mar 18, 2010
Testimonial: "This was all i needed!!! Thanks so much- I will let ALL my friends know about you guys!!!"
Tips for a great answer:
Mar 07, 2010 | Logitech Harmony One Advanced Universal...
Dec 29, 2009 | Logitech Harmony 520 LCD Remote Control
Dec 02, 2009 | Logitech Harmony 670 LCD Remote Control
Jul 11, 2009 | Logitech Harmony 520 LCD Remote Control
Jun 02, 2009 | Logitech Harmony 688 LCD Remote Control
Mar 14, 2009 | Logitech Harmony 1000 LCD Touchscreen...
Mar 03, 2009 | Logitech Harmony 520 LCD Remote Control
Sep 25, 2008 | Logitech Harmony One Advanced Universal...
May 15, 2006 | Logitech Harmony 628 LCD Remote Control
Sep 13, 2013 | Logitech Harmony One Advanced Universal...
573 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: